Incidence of trust in corporate value generated by ICT in commerce and services microbusinesses

Manuel Fernando Cabrera, Yessica Adriana Peña

Article ID: 4421
Vol 8, Issue 8, 2024

VIEWS - 85 (Abstract) 28 (PDF)

Abstract


The main objective of this study is to identify the impact of trust on the construction of corporate value in commerce and services microbusinesses. This work is based on identifying the challenges faced by SMEs (Small and Medium-sized Enterprises), which are conditioned by the type of business and the regulatory and incentive variables that exist in the territory, affecting their permanence and stability in the market and their financial and commercial development. A local study is carried out in Bogotá, Colombia, through a descriptive research project, using a quantitative analysis method (SPSS) to process data obtained from local microbusinesses. As a result, it was observed that trust has a discrete impact on the creation of corporate value, which is created from the use of ICT (Information and Communication Technology). This leads to the recognition that it is necessary to strengthen horizontal networks with suppliers, clients, and similar businesses, as well as vertical networks with entities and public associations, to generate lasting and strong links that increase the competitiveness of these business units in the face of exogenous risks shaped by the social, economic, and cultural characteristics of the territory, which are increasingly conditioned to the use of communication technology.


Keywords


trust; ICT; corporate value; networks; competitiveness

Full Text:

PDF


References


Adijat, O. O. (2024). An Assessment of the Impact of Digital Technology (DT) on Small and Medium Enterprises (SMEs): A Case Study of Some Selected SMEs in La, International Journal of Sustainable Applied Sciences, 2(1), 41–52, https://doi.org/10.59890/ijsas.v2i1.1189

Alderete, M. V., & Bacic, M, J, (2016). Is there a better local development in cluster municipalities: the case of the state of São Paulo in Brazil? (Spanish). Revista Desarrollo y Sociedad, 77, 53–80, https://doi.org/10.13043/dys.77.2

Älvarez-Gayou, J, (2003). How to do quantitative research fundamentals and methodology (Spanish). Paidós Educador.

ANIF, & Santa María-Salamanca, M. (2021). SME Challenges and Opportunities (Spanish), Available online: https://www.anif.com.co/comentarios-economicos-del-dia/retos-y-oportunidades-de-las-pymes/ (accessed on 14 February 2024).

Beteta, H., & Moreno-Brid, J. C. (2012). The development of the ideas of the Cepal. Journal Economiaunam, 9(27), 76–90.

Bravo Geney, J. (2021). Risk factors affecting the sustainability of companies engaged in commercial activities in Bucaramanga, Santander (Spanish). SUMMA, Revista Disciplinaria En Ciencias Económicas y Sociales, 3(1), https://doi.org/10.47666/summa.3.1.08

Camara de Comercio de Bogotá. (2023). Colombia E-Commerce Report 2022 and Outlook 2023 (Spanish). Chile: Merger of Universities

Carrero Morales, Y. B. (2019). Corporate Identity and Organizational Values, from a Leadership of Advancement (Spanish). Revista Scientific, 4(14), 347–366, https://doi.org/10.29394/scientific.

Chaudhary, S., Dhir, A., Ferraris, A. et al. (2021). Trust and reputation in family businesses: A systematic literature review of past achievements and future promises. Journal of Business Research, 137, 143–161. https://doi.org/10.1016/j.jbusres.2021.07.052

Correa, F., Leiva, V., & Stumpo, G. (2020). MSMEs and structural heterogeneity in Latin America (Spanish). In: MIPYMES en América Latina Un frágil desempeño y nuevos desafíos para las políticas de foment. Banco Mundial. pp. 9–33.

Correa García, L. Á. (2019). Relationship between technology and commercialization in SMEs located in Zacatecas (Spanish). Mercados y Negocios, 41, 107–124, https://doi.org/10.32870/myn.v0i41.7408

Cortina, A. (2005a). Business ethics: keys to a new business culture (Spanish). Trotta.

Cortina, A. (2005b). XIV Permanent Seminar on Economic and Business Ethics (Spanish). Imprenta Rápida Llorens. pp. 7–17.

Cuevas Oviedo, M. F. (2013). Origin of SMEs in Colombia: a consequence of a successful national entrepreneurship policy or the result of the lack of job opportunities for Colombians (Spanish). Revista de Investigación, 6(2), 217–225. https://doi.org/10.29097/2011-639x.155

Daza Corredor, A., Viloria Escobar, J., & Miranda Terraza, L. (2018). From corporate social responsibility (CSR) to shared value creation (CSV): a critical reflection on the two concepts (Spanish). Aglala, 9(1), 263–285.

Dowling, M., O’Gorman, C., Puncheva, P., et al. (2019). Trust and SME attitudes towards equity financing across Europe. Journal of World Business, 54(6), 101003, https://doi.org/10.1016/j.jwb.2019.101003

Durston, J. (2000). What is community social capital. In: Serie politicas sociales CEPAL. Naciones Unidas. pp. 1–45.

Dutton, W. H. (2009). The Fifth Estate Emerging through the Network of Networks. Prometheus, 27(1). https://doi.org/10.1080/08109020802657453

El Nuevo, S. (2022). Of every 10 companies created in Bogota, 7 close down (Spanish). Available online: https://www.elnuevosiglo.com.co/articulos/08-12-2022-de-cada-10-empresas-que-se-crean-7-cierran (accessed 7 March 2024).

Escorcia Guzman, J. H., Zuluaga-Ortiz, R. A., Barrios-Miranda, D. A., et al. (2022). Information and Communication Technologies (ICT) in the processes of distribution and use of knowledge in Higher Education Institutions (HEIs). Procedia Computer Science, 198, 644–649, https://doi.org/10.1016/j.procs.2021.12.300

Fukuyama, F. (2018). Trust. Free Press.

Giese, J. L., & Cote, J. A. (2000). Defining consumer satisfaction. Academy of Marketing Science Review, 1–22.

González Esteban, E. (2017). The development of business ethics in the face of advances in organizational neuroscience and neuroethics Thought (Spanish). Revista de Investigación e Información Filosófica, 72(273), 921, https://doi.org/10.14422/pen.v72.i273.y2016.009

Granovetter, M. S. (1973). The Strength of Weak Ties. American Journal of Sociology, 78(6), 1360–1380. https://doi.org/10.1086/225469

Hernández, J., & Castillo, A. (2021). Value creation: a current approach to business management (Spanish). Ad-Gnosis, 10(10), 151–168. https://doi.org/10.21803/adgnosis.10.10.476

Hernandez, R., Fernandez, C., & Baptista, P. (2006). Research methodology, 6th ed. Mc-GrawHill.

Hobsbawm, E. (2000). History of the 20th Century (Spanish), 1st ed. Critica.

Hoyos Pontón, C. E. (2023). Technical efficiency and its determinants in manufacturing microbusinesses: a cross-sectional productivity analysis (Spanish). Revista de Economía Del Rosario, 25(2), 1–37. https://doi.org/10.12804/revistas.urosario.edu.co/economia/a.12977

Ibarra Cisneros, M. A., González Torres, L. A., & Demuner Flores, M. del R. (2017). Entrepreneurial competitiveness of small and medium-sized manufacturing companies in Baja California (Spanish). Estudios Fronterizos, 18(35), 107–130. https://doi.org/10.21670/ref.2017.35.a06

Knox, S., & Bickerton, D. (2003). The six conventions of corporate branding. European Journal of Marketing, 37(7/8), 998–1016. https://doi.org/10.1108/03090560310477636

Kyurova, V., & Koyundzhiyska-Davidkova, B. (2021). Study of Customer Loyalty in Small and Medium-Sized Enterprises in the Field of Trade in Bulgaria. SHS Web of Conferences, 92, 07036. https://doi.org/10.1051/shsconf/20219207036

Leech, N. L., & Onwuegbuzie, A. J. (2007). An array of qualitative data analysis tools: A call for data analysis triangulation. School Psychology Quarterly, 22(4), 557–584. https://doi.org/10.1037/1045-3830.22.4.557

León-Gómez, A., Santos-Jaén, J. M., Ruiz-Palomo, D., et al. (2022). Disentangling the impact of ICT adoption on SMEs performance: the mediating roles of corporate social responsibility and innovation. Oeconomia Copernicana, 13(3), 831–866. https://doi.org/10.24136/oc.2022.024

López-Lemus, J. A., & De la Garza Carranza, M. T. (2019). Value creation through strategic planning in entrepreneurial microenterprises (Spanish). Contaduría y Administración, 65(3), 185. https://doi.org/10.22201/fca.24488410e.2020.2312

Lu, N., & Peng, C. (2019). Community-based structural social capital and depressive symptoms of older urban Chinese adults: The mediating role of cognitive social capital. Archives of Gerontology and Geriatrics, 82, 74–80. https://doi.org/10.1016/j.archger.2019.01.014

Méndez Pinzón, M., & Gomez Osorio, M. (2017). Incident factors for creating shared value in MSMEs in Bogota (Spanish). Suma de Negocios, 8(18), 96–105. https://doi.org/10.1016/j.sumneg.2017.10.003

Mendoza-Woodman, J. (2022). Microenterprise and applied corporate social responsibility (Spanish). HUMAN REVIEW, International Humanities Review/Revista Internacional de Humanidades, 11, 1–13. https://doi.org/10.37467/revhuman.v11,4142

Mora Contreras, C. E. (2011). Quality of Service and Consumer Satisfaction (Spanish). Revista Brasileira de Marketing, 10(2), 146–162. https://doi.org/10.5585/remark.v10i2.2212

OECD. (2017). Strengthening SME capabilities through a sustainable market for business development services in Belarus. Available online: https://www.oecd.org/eurasia/competitiveness-programme/eastern-partners/Peer_Review_Note_Business_Development_Services_Belarus.pdf (accessed on 18 April 2024).

Riffo, F., Pérez, D., Salazar Espinoza, C. A., et al. (2019). What influences trust in institutions? Empirical evidence for Chile (Spanish). Revista Facultad de Ciencias Económicas, 27(2), 83–104. https://doi.org/10.18359/rfce.3517

Roll, E. (2010). History of economic doctrines (Spanish), 13th ed. Fondo de Cultura Económica.

Roztocki, N., Soja, P., & Weistroffer, H. R. (2019). The role of information and communication technologies in socioeconomic development: towards a multi-dimensional framework. Information Technology for Development, 25(2), 171–183. https://doi.org/10.1080/02681102.2019.1596654

Schreier, C., Scherrer, S., Udomkit, N., et al. (2019). Trustworthy Small and Medium-sized Enterprise Network Partners: Small and Medium-sized Enterprise Partnerships in the International Entrepreneurial Process. Global Business Review, 21(1), 88–107. https://doi.org/10.1177/0972150919850414

Sohail, F. (2021). From employee to entrepreneur: Learning, employer size, and spinout dynamics. Journal of Economic Dynamics and Control, 133, 104270. https://doi.org/10.1016/j.jedc.2021.104270

Sterk, V., Sedláček, P., & Pugsley, B. (2021). The Nature of Firm Growth. American Economic Review, 111(2), 547–579. https://doi.org/10.1257/aer.20190748

Sulistyo, H. (2022). Knowledge Resources, ICT, and Their Links with SME Performance: The Role of Absorptive Capacity. KnE Social Sciences, https://doi.org/10.18502/kss.v7i14.12019

Taher, A. (2023). Do corporate values have value. The impact of corporate values on financial performance, Future Business Journal, 9(1). https://doi.org/10.1186/s43093-023-00254-9

Terán-Pérez, B. M., Valdez Lafarga, C., & Miranda Félix, A. (2020). Academic entrepreneurship and university spin-offs: a systematic review of the literature (Spanish). Revista Perspectiva Empresarial, 7(1), 87–103. https://doi.org/10.16967/23898186.630

The Conference Board Leading Economic Index. (2023). The Conference Board Leading Economic Index. Available online: https://www.conference-board.org/topics/us-leading-indicators (accessed on 28 January 2024).

Vergiú Canto, J. (2014). The value chain as a management tool for a service company (Spanish). Industrial Data, 16(1), 017. https://doi.org/10.15381/idata.v16i1.2944

Vives, A. (2014). Social and Environmental Responsibility in Small and Medium Enterprises in Latin America (Spanish). Journal of Corporate Citizenship, 2006(21), 39–50. https://doi.org/10.9774/GLEAF.4700.2006.sp.00006

Ward, K., & Grundy, T. (1996). The strategic management of corporate value. European Management Journal, 14(3), 321–330. https://doi.org/10.1016/0263-2373(96)00012-6

Yuwono, T., Suroso, A., & Novandari, W. (2024). Information and communication technology in SMEs: a systematic literature review. Journal of Innovation and Entrepreneurship, 13(1). https://doi.org/10.1186/s13731-024-00392-6




DOI: https://doi.org/10.24294/jipd.v8i8.4421

Refbacks

  • There are currently no refbacks.


Copyright (c) 2024 Manuel Fernando Cabrera, Yessica Adriana Peña

License URL: https://creativecommons.org/licenses/by/4.0/

This site is licensed under a Creative Commons Attribution 4.0 International License.