Factors influencing emotional intelligence ability among Malaysian managers: A Delphi study

Vidyavashni Gopala Krishnan, Walton Wider, Leilei Jiang, Surianti Lajuma, Jem Cloyd M. Tanucan, Lester Naces Udang

Article ID: 4176
Vol 8, Issue 8, 2024

VIEWS - 3851 (Abstract)

Abstract


The study, focusing on Malaysian managers, employs a two-round Delphi research methodology to identify and rank variables influencing their emotional intelligence at work. The research is structured into five key areas, with factors ranked in ascending order of significance. Empathy and emotional resilience are deemed the most important, followed by emotional and self-awareness, work-life balance and stress management, social awareness and relationship management, learning and development, adaptability and continuous improvement, cultural and organizational dynamics, experience, and age. This study sheds light on the variables impacting Malaysian managers’ emotional intelligence skills and provides a ranking of key factors essential for successful development. It not only offers crucial guidance for personal and professional balance but also provides insightful recommendations for understanding and enhancing emotional intelligence skills in the workplace for Malaysian managers and organizations.


Keywords


Malaysian managers; emotional intelligence abilities; workplace; Delphi method; mental health

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