Educational quality policies and student satisfaction in public and private universities in Peru

Jose Calizaya-Lopez, Alfredo Velazco-Gonzales, Luz Gabriela Cuba-Pacheco, Deyvin Cabana-Mamani, Erin Trujillo-Medina, Lucia Hinojosa-Paz, Sandra Barriga-Rojas, Jimena Rodríguez-Moscoso, Carmen Franco-Franco, Felipe Mario Zapata-Delgado

Article ID: 9558
Vol 8, Issue 12, 2024

VIEWS - 37 (Abstract) 21 (PDF)

Abstract


Educational quality policies are a basic principle that every Peruvian university educational institution pursues in accordance with Law No. 30220, with the objective of training highly competent professionals who contribute to the development of the country. This study to analyzes educational quality policies with the student’s satisfaction of public and private universities in Peru, according to social variables. The study was descriptive-comparative, quantitative, non-experimental, and cross-sectional. One thousand (1000) students from two Peruvian universities, one public (n = 500) and one private (n = 500), were purposively selected by quota using the SERVQUALing instrument. The findings indicate a moderate level of satisfaction reported by 49.2% of participants, with a notable tendency towards high satisfaction observed in 40.9% of respondents. These results suggest that most students perceive that the actual state of service quality policies are in a developmental stage. The results, therefore, indicate that regulatory measures, including university laws, licensing, and accreditation, significantly influence outcomes. These measures are essential for the effective functioning of universities. In addition, the analysis revealed that female and male students at private universities showed higher levels of satisfaction with the educational services offered. It is concluded that educational quality policies in Peru are still being executed, because the implementation of the University Law is in process, according to the satisfaction of the student, this must be improved in central aspects such as optimizing human resources, infrastructure, equipment, curricular plans that differ from the public to the private university, In addition, this should lead to improving and redefining current policies on educational quality and the economic policies that finance the educational service.


Keywords


educational quality policies; quality of service; student satisfaction; higher education; public and private universities

Full Text:

PDF


References


Alvarez, R. (2021). Evaluation of the level of student satisfaction with the educational service under the approach of the HEdPERF model in the public universities that are part of the Strategic Alliance of the Peruvian University and that implemented the licensing mechanism. Industrial Data, 24(1), 23-47. https://dx.doi.org/10.15381/idata.v24i1.17749

Andrey, J., Guataquira, A., Romero, E., & Reyes, P. (2020). Satisfaction of Educational Quality in Higher Education. Podium, (38), 37-50. https://doi.org/10.31095/podium.2020.38.3

Arciniegas, J., & Mejías, A. (2017). Perception of the quality of the services provided by the Nueva Granada Military University based on the Servqualifying scale, with factor analysis and multiple regression analysis. Comuni@cción, 8(1), 26-36. http://www.scielo.org.pe/scielo.php?script=sci_arttext&pid=S2219- 71682017000100003&lng=es&tlng=es.

Bernate, J. A., & Fonseca, I. P. (2023). Impact of information and communication technologies on education in the twenty-first century: Bibliometric review. Journal of Social Sciences, 29(1), 227-242. https://doi.org/10.31876/rcs.v29i1.39748

Caisa, E., Gárces, A., & Vite, J. (2022). Effects of the quality of academic service: an approach to student satisfaction in the province of Tungurahua (Ecuador). Journal of Caribbean Economics, (29), 117-138. https://doi.org/10.14482/ecoca.29.505.774

Carrasco, S. (2019). Scientific Research Methodology. Methodological guidelines for designing and elaborating the research project. Editorial San Marcos: Lima.

Cohen, J. (1992). A power primer. Psychological Bulletin, 112(1), 155–159. https://doi.org/10.1037/0033-2909.112.1.155

Cruzado, A. I., Aguilar, F. Y., Soplapuco, J. P., & Rojas, D. G. (2022). Quality of Educational Service in Peruvian Public Universities. University and Society, 14(S1), 672-678. https://rus.ucf.edu.cu/index.php/rus/article/view/2833

Dioses, N., Morales, H. I., Díaz de Angulo, D. M., & Vásquez, A. (2021). Level of satisfaction in quality training at the university level. Telos: Journal of Interdisciplinary Studies in Social Sciences, 23(2), 247-266. https://doi.org/10.36390/telos232.04

Domínguez-Lara, S. (2018). Magnitude of Effect, A Quick Guide. Medical Education, 19(4), 251-254. https://doi.org/10.1016/j.edumed.2017.07.002

Espino, E., Gamboa, S., & Murillo, J.R. (2024). Policies and social responsibility in the Peruvian education system. Scientific Journal UISRAEL, 11(2), 137-158. https://doi.org/10.35290/rcui.v11n2.2024.1160

García, A., Gamarra, M., & Cruzado, Á. (2022). Quality of service in higher education. Horizons Journal of Research in Educational Sciences, 6(23), 744-758. https://doi.org/10.33996/revistahorizontes.v6i23.374

Jamovi (2022). The jamovi proyect (version 2.3). [Computer Software]. https://www.jamovi.org

Mackenzie, L. (2024). Some implications of the neoliberal massification of Colombian HE for achieving the sustainable development goals. Policy Futures in Education, 22(5), 846-870. https://doi.org/10.1177/14782103231186846

Mejía A., A., Reyes S., Ó., & Maneiro M., N. (2006). Quality of Services in Mexican Higher Education: Application of Servqualing in Baja California. Research & Science, 14(34), 36-41. https://www.redalyc.org/articulo.oa?id=67403407

Menacho-Vargas, I., Cavero-Ayvar, H., Orihuela Alvino, M., & Flores-Mejía, G. (2021). Variables that affect educational quality in a context of health crisis in public educational institutions in Comas. Purposes and Representations, 9(1), e1037. https://dx.doi.org/10.20511/pyr2021.v9n1.1037

Ministry of Health through Ministerial (MINSA, 2020). Ethical considerations for research. Resolution No. 233- 2020-MINSA, published on 27 April 2020.

Montenegro, J. (2020). Quality in university teaching. An approach from the students’ perception. Education, 29(56), 116-145. https://dx.doi.org/10.18800/educacion.202001.006

Palomino-Hurtado, Ronald, O.L., Aarón, J.A., & Santos-Jiménez, O. (2023). Quality higher education as an alternative to economic and social inequality in Peru. Interdisciplinary

Peer-Reviewed Journal Koinonia, 8(1), 326-341. https://doi.org/10.35381/r.k.v8i1.2795

Palominos-Belmar, P., Quezada-Llanca, L., Osorio-Rubio, C., Torres-Ortega, J., Lippi- Valenzuela, L. M. (2015). Quality of educational services according to the students at a public university in Chile. in Ibero-American Journal of Higher Education (RIES), Mexico, UNAM-IISUE/Universia, 7(18), 130-142.

Parasuraman, A., Zeithaml, V. A., & Berry, L. L. (1985). Reproduced with permission of the A Conceptual Model of Service Quality and Its Implications for Future Research Want more papers like this? Journal of Marketing, 49(4), 41-50.

Silva, F. (2023). Audiovisual Reality for Educational Quality in Universities: A Case Study. Visual Review. International Journal of Visual Culture, 13(3), 1–8. https://doi.org/10.37467/revvisual.v10.4574

Sunedu (2014). National Superintendence of Higher University Education. New University Law 30220 – 2014. https://www.sunedu.gob.pe/%20nueva-ley-universitaria-30220- 2014/

Urriago, J. C., Salcedo, J. D., Romero, A., & Aponte, M. S. (2023). Consolidation of research processes integrating accreditation criteria in high educational quality and technologies in Cauca-Colombia. Journal of Social Sciences, 29(3), 112-123. https://doi.org/10.31876/rcs.v29i3.40701

Ventura-León, J.L., & Caycho-Rodríguez, T. (2017). The Omega coefficient: an alternative method for estimating reliability. Latin American Journal of Social Sciences, Childhood and Youth, 15(1), 625-627. https://www.redalyc.org/pdf/773/77349627039.pdf

Vergiú, J. (2022). Satisfaction with the quality of service in the students of the Engineering Faculties of the Universidad Nacional Mayor de San Marcos, Peru. A look through the SERVQUAL model. Search, 8(1), e536. https://doi.org/10.21892/01239813.536

Vilca Arana, M., Saavedra Villar, P., Huaman Huallpa, R., & Rojas Ganoza, E. A. (2023). Quality assurance policies in higher education: A systematic review. Comuni@ccion: Journal of Research in Communication and Development, 15(1), 105-116. https://doi.org/10.33595/2226-1478.15.1.964




DOI: https://doi.org/10.24294/jipd.v8i12.9558

Refbacks

  • There are currently no refbacks.


Copyright (c) 2024 Jose Calizaya-Lopez, Alfredo Velazco-Gonzales, Luz Gabriela Cuba-Pacheco, Deyvin Cabana-Mamani, Erin Trujillo-Medina, Lucia Hinojosa-Paz, Sandra Barriga-Rojas, Jimena Rodríguez-Moscoso, Carmen Franco-Franco, Felipe Mario Zapata-Delgado

License URL: https://creativecommons.org/licenses/by/4.0/

This site is licensed under a Creative Commons Attribution 4.0 International License.