Live streaming and purchase intention: A bibliometric analysis and systematic literature review

Juan Li, Siti Ngayesah Ab Hamid

Article ID: 9073
Vol 9, Issue 2, 2025


Abstract


This systematic literature review, employing advanced bibliometric analysis, provides a comprehensive examination of live streaming commerce and its impact on consumer purchase intentions. Through the evaluation of 84 scholarly articles from 2017 to August 2023 using Scopus and Web of Science databases, this study offers a unique synthesis of theoretical frameworks, methodologies, and the factors influencing purchase intentions. The analysis identifies eight major research themes and 20 sub-themes, offering new insights into this rapidly evolving field. This review not only consolidates fragmented research but also suggests a future research agenda, addressing critical gaps in the literature. It further provides valuable implications for industry practitioners seeking to leverage live streaming for consumer engagement and sales conversion.


Keywords


live streaming; bibliometric analysis; purchase intention; systematic literature review; consumer behavior; electronic commerce

Full Text:

PDF


References


Alam, F., Tao, M., Lahuerta-Otero, E., Feifei, Z. (2022). Let’s Buy with Social Commerce Platforms Through Social Media Influencers: An Indian Consumer Perspective. Frontiers in Psychology, 13, 853168. https://doi.org/10.3389/fpsyg.2022.853168

Apasrawirote, D., Yawised K. (2022). Factors Influencing the Behavioral and Purchase Intention on Live-streaming Shopping. Asian Journal of Business Research, 12(1). https://doi.org/10.14707/ajbr.220119

Chandrruangphen, E., Assarut, N., Sinthupinyo, S. (2022). The effects of live streaming attributes on consumer trust and shopping intentions for fashion clothing. Cogent Business & Management, 9(1), 2034238. https://doi.org/10.1080/23311975.2022.2034238

Chao, P.-J., Cheng, Y.-H., Li, C.-H., Hsieh, M.-C. (2022). Determinants of Purchase Intention among Live Streaming Shoppers: The Roles of Technology Readiness, Social Presence, and Perceived Value. Journal of Asia-Pacific Business, 23(3), 187–205. https://doi.org/10.1080/10599231.2022.2103753

Chen, C., Zhang, D. (2023). Understanding consumers’ live-streaming shopping from a benefit—risk perspective. Journal of Services Marketing. https://doi.org/10.1108/JSM-04-2022-0143

Chen, H., Chen, H., Tian, X. (2022). The dual-process model of product information and habit in influencing consumers’ purchase intention: The role of live streaming features. Electronic Commerce Research and Applications, 53, 101150. https://doi.org/10.1016/j.elerap.2022.101150

Chen, H., Zhang, S., Shao, B., et al. (2022). How do interpersonal interaction factors affect buyers’ purchase intention in live stream shopping? The mediating effects of swift guanxi. Internet Research, 32(1), 335–361. https://doi.org/10.1108/INTR-05-2020-0252

Chen, L.-R., Chen, F.-S., Chen, D.-F. (2023). Effect of Social Presence toward Livestream E-Commerce on Consumers’ Purchase Intention. Sustainability, 15(4), 3571. https://doi.org/10.3390/su15043571

Chen, W.-K., Chen, C.-W., Silalahi, A. D. K. (2022). Understanding Consumers’ Purchase Intention and Gift-Giving in Live Streaming Commerce: Findings from SEM and fsQCA. Emerging Science Journal, 6(3), 460–481. https://doi.org/10.28991/ESJ-2022-06-03-03

Chen, X., Shen, J., Wei, S. (2023). What reduces product uncertainty in live streaming e-commerce? From a signal consistency perspective. Journal of Retailing and Consumer Services, 74, 103441. https://doi.org/10.1016/j.jretconser.2023.103441

Clement Addo, P., Fang, J., Asare, A. O., Kulbo, N. B. (2021). Customer engagement and purchase intention in live-streaming digital marketing platforms. The Service Industries Journal, 41(11–12), 767–786. https://doi.org/10.1080/02642069.2021.1905798

Dong, X., Zhao, H., Li, T. (2022). The Role of Live-Streaming E-Commerce on Consumers’ Purchasing Intention regarding Green Agricultural Products. Sustainability, 14(7), 4374. https://doi.org/10.3390/su14074374

Gao, W., Jiang, N., Guo, Q. (2023). How do virtual streamers affect purchase intention in the live streaming context? A presence perspective. Journal of Retailing and Consumer Services, 73, 103356. https://doi.org/10.1016/j.jretconser.2023.103356

Guan, Z., Hou, F., Li, B., et al. (2022). What influences the purchase of virtual gifts in live streaming in China? A cultural context‐sensitive model. Information Systems Journal, 32(3), 653–689. https://doi.org/10.1111/isj.12367

Guo, H., Sun, X., Pan, C., et al. (2022). The Sustainability of Fresh Agricultural Produce Live Broadcast Development: Influence on Consumer Purchase Intentions Based on Live Broadcast Characteristics. Sustainability, 14(12), 7159. https://doi.org/10.3390/su14127159

Guo, J., Li, Y., Xu, Y., Zeng, K. (2021). How Live Streaming Features Impact Consumers’ Purchase Intention in the Context of Cross-Border E-Commerce? A Research Based on SOR Theory. Frontiers in Psychology, 12, 767876. https://doi.org/10.3389/fpsyg.2021.767876

Guo, Y., Zhang, K., Wang, C. (2022). Way to success: Understanding top streamer’s popularity and influence from the perspective of source characteristics. Journal of Retailing and Consumer Services, 64, 102786. https://doi.org/10.1016/j.jretconser.2021.102786

He, W., Jin, C. (2022). A study on the influence of the characteristics of key opinion leaders on consumers’ purchase intention in live streaming commerce: Based on dual-systems theory. Electronic Commerce Research. https://doi.org/10.1007/s10660-022-09651-8

He, Y., Li, W., Xue, J. (2022). What and how driving consumer engagement and purchase intention in officer live streaming? A two-factor theory perspective. Electronic Commerce Research and Applications, 56, 101223. https://doi.org/10.1016/j.elerap.2022.101223

Ho, C.-I., Liu, Y., Chen, M.-C. (2022). Factors Influencing Watching and Purchase Intentions on Live Streaming Platforms: From a 7Ps Marketing Mix Perspective. Information, 13(5), 239. https://doi.org/10.3390/info13050239

Hou, F., Guan, Z., Li, B., Chong, A. Y. L. (2019). Factors influencing people’s continuous watching intention and consumption intention in live streaming: Evidence from China. Internet Research, 30(1), 141–163. https://doi.org/10.1108/INTR-04-2018-0177

Hsu, L.-C., Hu, S.-Y. (2023). Antecedents and consequences of the trust transfer effect on social commerce: The moderating role of customer engagement. Current Psychology. https://doi.org/10.1007/s12144-023-04634-w

Hua, Y., Wang, D., Luo, X. (Robert), et al. (2023). Discovering the juxtaposed affordances in digitally transformed live streaming e-commerce: A mixed-methods study from a vicarious learning perspective. European Journal of Information Systems, 1–31. https://doi.org/10.1080/0960085X.2023.2178978

Joo, E., Yang, J. (2023). How perceived interactivity affects consumers’ shopping intentions in live stream commerce: Roles of immersion, user gratification and product involvement. Journal of Research in Interactive Marketing. https://doi.org/10.1108/JRIM-02-2022-0037

Lei, B., Shi, S., Liu, W. (2023). The effect mechanism of the celebrity persona on consumers’ purchase intention: Based on the analysis of the grounded theory. Transparentizing the “Black Box” of Live Streaming: Impacts of Live Interactivity on Viewers’ Experience and Purchase. https://doi.org/10.1108/K-09-2022-1300

Li, J., Zheng, R., Sun, H., et al. (2022). Broadcasters’ expertise and consumers’ purchase intention: The roles of consumer trust and platform reputation. 13, 1019050. https://doi.org/10.3389/fpsyg.2022.1019050

Li, L., Kang, K. (2022). Understanding the real-time interaction between middle-aged consumers and online experts based on the COM-B model. Journal of Marketing Analytics. https://doi.org/10.1057/s41270-022-00196-1

Li, M., Hua, Y. (2022). Integrating Social Presence with Social Learning to Promote Purchase Intention: Based on Social Cognitive Theory. To Shop or Not: Understanding Chinese Consumers’ Live-Stream Shopping Intentions from the Perspectives of Uses and Gratifications, Perceived Network Size, Perceptions of Digital Celebrities, a, 12, 810181. https://doi.org/10.3389/fpsyg.2021.810181

Liao, J., Chen, K., Qi, J., et al. (2023). Creating immersive and parasocial live shopping experience for viewers: The role of streamers’ interactional communication style. Journal of Research in Interactive Marketing, 17(1), 140–155. https://doi.org/10.1108/JRIM-04-2021-0114

Liu, D., Yu, J. (2022). Impact of perceived diagnosticity on live streams and consumer purchase intention: Streamer type, product type, and brand awareness as moderators. Information Technology and Management. https://doi.org/10.1007/s10799-022-00375-7

Liu, F., Wang, Y., Dong, X., Zhao, H. (2022). Marketing by live streaming: How to interact with consumers to increase their purchase intentions. Frontiers in Psychology, 13, 933633. https://doi.org/10.3389/fpsyg.2022.933633

Liu, X., Zhang, L., Chen, Q. (2022). The effects of tourism e-commerce live streaming features on consumer purchase intention: The mediating roles of flow experience and trust. Frontiers in Psychology, 13, 995129. https://doi.org/10.3389/fpsyg.2022.995129

Lu, B., Chen, Z. (2021). Live streaming commerce and consumers’ purchase intention: An uncertainty reduction perspective. The Effects of Live Streaming Attributes on Consumer Trust and Shopping Intentions for Fashion Clothing, 58(7), 103509. https://doi.org/10.1016/j.im.2021.103509

Lu, Y., He, Y., Ke, Y. (2023). The influence of e-commerce live streaming affordance on consumer’s gift-giving and purchase intention. Data Science and Management, 6(1), 13–20. https://doi.org/10.1016/j.dsm.2022.10.002

Ma, A. K.-F., Liao, W., Liu, Z. (2022). The Future of e-Commerce: Live Stream Shopping and Purchase Intention Post-COVID-19. International Journal of Electronic Commerce Studies.

Ma, E., Liu, J., Li, K. (2023). Exploring the mechanism of live streaming e-commerce anchors’ language appeals on users’ purchase intention. Frontiers in Psychology, 14, 1109092. https://doi.org/10.3389/fpsyg.2023.1109092

Ma, L., Gao, S., Zhang, X. (2022). How to Use Live Streaming to Improve Consumer Purchase Intentions: Evidence from China. Sustainability, 14(2), 1045. https://doi.org/10.3390/su14021045

Ma, X., Jin, J., Liu, Y. (2023). The influence of interpersonal interaction on consumers’ purchase intention under e-commerce live broadcasting mode: The moderating role of presence. Frontiers in Psychology, 14, 1097768. https://doi.org/10.3389/fpsyg.2023.1097768

Ma, Y. (2021). To shop or not: Understanding Chinese consumers’ live-stream shopping intentions from the perspectives of uses and gratifications, perceived network size, perceptions of digital celebrities, and shopping orientations. Telematics and Informatics, 59, 101562. https://doi.org/10.1016/j.tele.2021.101562

Men, J., Zheng, X., Davison, R. M. (2023). The role of vicarious learning strategies in shaping consumers’ uncertainty: The case of live-streaming shopping. Internet Research. https://doi.org/10.1108/INTR-06-2022-0415

Muhammed. (2021). An Analysis of Scientific Articles on Science Misconceptions: A Bibliometric Research. İlköğretim Online, 20(1). https://doi.org/10.17051/ilkonline.2021.01.022

Park, H. J., Lin, L. M. (2020). The effects of match-ups on the consumer attitudes toward internet celebrities and their live streaming contents in the context of product endorsement. Journal of Retailing and Consumer Services, 52, 101934. https://doi.org/10.1016/j.jretconser.2019.101934

Qianzhan industrial research institute. (2022). Development status and market scale analysis of China's live streaming e-commerce industry in 2022. https://www.qianzhan.com/analyst/detail/220/220926-bac1c5e2.html.

Qin, C., Zeng, X., Liang, S., Zhang, K. (2023). Do Live Streaming and Online Consumer Reviews Jointly Affect Purchase Intention? Sustainability, 15(8), 6992. https://doi.org/10.3390/su15086992

Qing, C., Jin, S. (2022). What Drives Consumer Purchasing Intention in Live Streaming E-Commerce? Frontiers in Psychology, 13, 938726. https://doi.org/10.3389/fpsyg.2022.938726

Quan, Y., Choe, J. S., Im, I. (2020). The Economics of Para-social Interactions During Live Streaming Broadcasts: A Study of Wanghongs. Asia Pacific Journal of Information Systems, 30(1), 143–165. https://doi.org/10.14329/apjis.2020.30.1.143

Sawmong, S. (2022). Examining the Key Factors that Drives Live Stream Shopping Behavior. Emerging Science Journal, 6(6), 1394–1408. https://doi.org/10.28991/ESJ-2022-06-06-011

Shang, Q., Ma, H., Wang, C., Gao, L. (2023). Effects of Background Fitting of e-Commerce Live Streaming on Consumers’ Purchase Intentions: A Cognitive-Affective Perspective. Psychology Research and Behavior Management, Volume 16, 149–168. https://doi.org/10.2147/PRBM.S393492

Shen, H., Zhao, C., Fan, D. X. F., Buhalis, D. (2022). The effect of hotel livestreaming on viewers’ purchase intention: Exploring the role of parasocial interaction and emotional engagement. International Journal of Hospitality Management, 107, 103348. https://doi.org/10.1016/j.ijhm.2022.103348

Shiu, J. Y., Liao, S. T., Tzeng, S.-Y. (2023). How does online streaming reform e-commerce? An empirical assessment of immersive experience and social interaction in China. Humanities and Social Sciences Communications, 10(1), 224. https://doi.org/10.1057/s41599-023-01731-w

Song, Z., Liu, C., Shi, R. (2022). How Do Fresh Live Broadcast Impact Consumers’ Purchase Intention? Based on the SOR Theory. Sustainability, 14(21), 14382. https://doi.org/10.3390/su142114382

Su, Q., Zhou, F., Wu, Y. J. (2020). Using Virtual Gifts on Live Streaming Platforms as a Sustainable Strategy to Stimulate Consumers’ Green Purchase Intention. Sustainability, 12(9), 3783. https://doi.org/10.3390/su12093783

Sun, J., Dushime, H., Zhu, A. (2022). Beyond beauty: A qualitative exploration of authenticity and its impacts on Chinese consumers’ purchase intention in live commerce. Frontiers in Psychology, 13, 944607. https://doi.org/10.3389/fpsyg.2022.944607

Sun, Y., Shao, X., Li, X., et al. (2019). How live streaming influences purchase intentions in social commerce: An IT affordance perspective. Electronic Commerce Research and Applications, 37, 100886. https://doi.org/10.1016/j.elerap.2019.100886

Sun, Z., Fu, S., Jiang, T. (2022). Gain-framed product descriptions are more appealing to elderly consumers in live streaming E-commerce: Implications from a controlled experiment. Data and Information Management, 6(4), 100022. https://doi.org/10.1016/j.dim.2022.100022

Tong, X., Chen, Y., Zhou, S., Yang, S. (2022). How background visual complexity influences purchase intention in live streaming: The mediating role of emotion and the moderating role of gender. Journal of Retailing and Consumer Services, 67, 103031. https://doi.org/10.1016/j.jretconser.2022.103031

Wan, A., Jiang, M. (Montina). (2023). Can Virtual Influencers Replace Human Influencers in Live-Streaming E-Commerce? An Exploratory Study from Practitioners’ and Consumers’ Perspectives. Journal of Current Issues & Research in Advertising, 1–41. https://doi.org/10.1080/10641734.2023.2224416

Wang, D., Luo, X. (Robert), Hua, Y., & Benitez, J. (2023). Customers’ help-seeking propensity and decisions in brands’ self-built live streaming E-Commerce: A mixed-methods and fsQCA investigation from a dual-process perspective. Journal of Business Research, 156, 113540. https://doi.org/10.1016/j.jbusres.2022.113540

Wang, H., Ding, J., Akram, U., et al. (2021). An Empirical Study on the Impact of E-Commerce Live Features on Consumers’ Purchase Intention: From the Perspective of Flow Experience and Social Presence. Information, 12(8), 324. https://doi.org/10.3390/info12080324

Wang, S., Paulo Esperança, J., Wu, Q. (2022). Effects of Live Streaming Proneness, Engagement and Intelligent Recommendation on Users’ Purchase Intention in Short Video Community: Take TikTok (DouYin) Online Courses as an Example. Investigating the Relationship between Usefulness and Ease of Use of Living Streaming with Purchase Intentions, 1–13. https://doi.org/10.1080/10447318.2022.2091653

Wang, X., Aisihaer, N., Aihemaiti, A. (2022). Research on the impact of live streaming marketing by online influencers on consumer purchasing intentions. How Live Streaming Influences Purchase Intentions in Social Commerce: An IT Affordance Perspective, 13, 1021256. https://doi.org/10.3389/fpsyg.2022.1021256

Xie, Q., Mahomed, A. S. B., Mohamed, R., Subramaniam, A. (2022). Investigating the relationship between usefulness and ease of use of living streaming with purchase intentions. Current Psychology. https://doi.org/10.1007/s12144-022-03698-4

Xie, Y., Du, K., Gao, P. (2022). The influence of the interaction between platform types and consumer types on the purchase intention of live streaming. Frontiers in Psychology, 13, 1056230. https://doi.org/10.3389/fpsyg.2022.1056230

Xu, P., Cui, B., Lyu, B. (2022). Influence of Streamer’s Social Capital on Purchase Intention in Live Streaming E-Commerce. Frontiers in Psychology, 12, 748172. https://doi.org/10.3389/fpsyg.2021.748172

Xu, Y., Jiang, W., Li, Y., Guo, J. (2021). The Influences of Live Streaming Affordance in Cross-Border E-Commerce Platforms: An Information Transparency Perspective. Journal of Global Information Management, 30(2), 1–24. https://doi.org/10.4018/JGIM.20220301.oa3

Xu, Y., Kapitan, S., Phillips, M. (2023). The commercial impact of live streaming: A systematic literature review and future research agenda. International Journal of Consumer Studies, ijcs.12960. https://doi.org/10.1111/ijcs.12960

Yang, Q., Lee, Y.-C. (2023). The effect of live streaming commerce quality on customers’ purchase intention: Extending the elaboration likelihood model with herd behaviour. Behaviour & Information Technology, 1–22. https://doi.org/10.1080/0144929X.2023.2196355

Yu, F., Zheng, R. (2022). The effects of perceived luxury value on customer engagement and purchase intention in live streaming shopping. Asia Pacific Journal of Marketing and Logistics, 34(6), 1303–1323. https://doi.org/10.1108/APJML-08-2021-0564

Yu, J., Xie, C., Huang, S. (Sam), Guo, C. (2022). Configuring the value-versus-attachment combinations in determining consumer purchase intention in tourism e-commerce live streaming: A fsQCA approach. Current Issues in Tourism, 1–17. https://doi.org/10.1080/13683500.2022.2107897

Yu, Z., Zhang, K. (2022). The Determinants of Purchase Intention on Agricultural Products via Public-Interest Live Streaming for Farmers during COVID-19 Pandemic. Sustainability, 14(21), 13921. https://doi.org/10.3390/su142113921

Zeng, Q., Guo, Q., Zhuang, W., et al. (2022). Do Real-Time Reviews Matter? Examining how Bullet Screen Influences Consumers’ Purchase Intention in Live Streaming Commerce. Information Systems Frontiers. https://doi.org/10.1007/s10796-022-10356-4

Zhang, L., Chen, M., Zamil, A. M. A. (2023). Live stream marketing and consumers’ purchase intention: An IT affordance perspective using the S-O-R paradigm. Frontiers in Psychology, 14, 1069050. https://doi.org/10.3389/fpsyg.2023.1069050

Zhang, M., Qin, F., Wang, G. A., Luo, C. (2020). The impact of live video streaming on online purchase intention. The Service Industries Journal, 40(9–10), 656–681. https://doi.org/10.1080/02642069.2019.1576642

Zhang, M., Sun, L., Qin, F., Wang, G. A. (2021). E-service quality on live streaming platforms: Swift guanxi perspective. Journal of Services Marketing, 35(3), 312–324. https://doi.org/10.1108/JSM-01-2020-0009

Zhang, N. (2023). Product presentation in the live-streaming context: The effect of consumer perceived product value and time pressure on consumer’s purchase intention. Frontiers in Psychology, 14, 1124675. https://doi.org/10.3389/fpsyg.2023.1124675

Zhang, P., Chao, C.-W. (Fred), Chiong, R., et al. (2023). Effects of in-store live stream on consumers’ offline purchase intention. Journal of Retailing and Consumer Services, 72, 103262. https://doi.org/10.1016/j.jretconser.2023.103262

Zhang, S., Guo, D., Li, X. (2023). The rhythm of shopping: How background music placement in live streaming commerce affects consumer purchase intention. Journal of Retailing and Consumer Services, 75, 103487. https://doi.org/10.1016/j.jretconser.2023.103487

Zheng, R., Li, Z., Na, S. (2022). How customer engagement in the live-streaming affects purchase intention and customer acquisition, E-tailer’s perspective. Journal of Retailing and Consumer Services, 68, 103015. https://doi.org/10.1016/j.jretconser.2022.103015

Zheng, S., Chen, J., Liao, J., Hu, H.-L. (2023). What motivates users’ viewing and purchasing behavior motivations in live streaming: A stream-streamer-viewer perspective. Journal of Retailing and Consumer Services, 72, 103240. https://doi.org/10.1016/j.jretconser.2022.103240

Zhong, Y., Zhang, Y., Luo, M., et al. (2022). I give discounts, I share information, I interact with viewers: A predictive analysis on factors enhancing college students’ purchase intention in a live-streaming shopping environment. Young Consumers, 23(3), 449–467. https://doi.org/10.1108/YC-08-2021-1367

Zhou, R., Tong, L. (2022). A Study on the Influencing Factors of Consumers’ Purchase Intention During Livestreaming E-Commerce: The Mediating Effect of Emotion. Frontiers in Psychology, 13, 903023. https://doi.org/10.3389/fpsyg.2022.903023

Zhou, Y., Huang, W. (2023). The influence of network anchor traits on shopping intentions in a live streaming marketing context: The mediating role of value perception and the moderating role of consumer involvement. Economic Analysis and Policy, 78, 332–342. https://doi.org/10.1016/j.eap.2023.02.005




DOI: https://doi.org/10.24294/jipd9073

Refbacks

  • There are currently no refbacks.


Copyright (c) 2025 Author(s)

License URL: https://creativecommons.org/licenses/by/4.0/

This site is licensed under a Creative Commons Attribution 4.0 International License.