Navigating the age of AI influence: A systematic literature review of trust, engagement, efficacy and ethical concerns of virtual influencers in social media

Isuru Udayangani Hewapathirana, Nipuni Perera

Article ID: 6352
Vol 8, Issue 8, 2024

VIEWS - 71 (Abstract) 54 (PDF)

Abstract


This systematic literature review (SLR) delves into the realm of Artificial Intelligence (AI)-powered virtual influencers (VIs) in social media, examining trust factors, engagement strategies, VI efficacy compared to human influencers, ethical considerations, and future trends. Analyzing 60 academic articles from 2012 to 2024, drawn from reputable databases, the study applies specific inclusion and exclusion criteria. Both automated and manual searches ensure a comprehensive review. Findings reveal a surge in VI research post-2012, primarily in journals, with quantitative methods prevailing. Geographically, research focuses on Europe, Asia Pacific, and North America, indicating gaps in representation from other regions. Key themes highlight trust and engagement’s critical role in VI marketing, navigating the balance between consistency and authenticity. Challenges persist regarding artificiality and accountability, managed through brand alignment and transparent communication. VIs offers advantages, including control and cost efficiencies, yet grapple with authenticity issues, addressed through human-like features. Ethically, VI emergence demands stringent guidelines and industry cooperation to safeguard consumer well-being. Looking ahead, VIs promises transformative storytelling, necessitating vigilance in ethical considerations. This study advocates for continued scholarly inquiry and industry reflection to navigate VI marketing evolution responsibly, shaping the future influencer marketing landscape.


Keywords


AI-powered virtual influencers; social media; trust; engagement; efficacy; ethical concerns; systematic literature review

Full Text:

PDF


References


Ahn, R. J., Cho, S. Y., & Sunny Tsai, W. (2022). Demystifying Computer-Generated Imagery (CGI) Influencers: The Effect of Perceived Anthropomorphism and Social Presence on Brand Outcomes. Journal of Interactive Advertising, 22(3), 327–335. https://doi.org/10.1080/15252019.2022.2111242

Ajijola, S. (2023). A Review on the Impact of Social Media on Societal Development. International Journal of Research and Innovation in Social Science, VII(IV), 861–868. https://doi.org/10.47772/ijriss.2023.7471

Akhtar, N., Hameed, Z., Islam, T., et al. (2024). Avatars of influence: Understanding how virtual influencers trigger consumer engagement on online booking platforms. Journal of Retailing and Consumer Services, 78, 103742. https://doi.org/10.1016/j.jretconser.2024.103742

Alboqami, H. (2023). Trust me, I’m an influencer—Causal recipes for customer trust in artificial intelligence influencers in the retail industry. Journal of Retailing and Consumer Services, 72, 103242. https://doi.org/10.1016/j.jretconser.2022.103242

Allal-Chérif, O., Puertas, R., & Carracedo, P. (2024). Intelligent influencer marketing: how AI-powered virtual influencers outperform human influencers. Technological Forecasting and Social Change, 200, 123113. https://doi.org/10.1016/j.techfore.2023.123113

Almasri, Y. (2023). Fashion Virtual Influencers: Antecedents Influencing Females’ Behavioral Intentions in Jordan. Dirasat: Human and Social Sciences, 50(3), 390–402. https://doi.org/10.35516/hum.v50i3.5420

Angmo, P., & Mahajan, R. (2024). Virtual influencer marketing: a study of millennials and gen Z consumer behavior. Qualitative Market Research: An International Journal, 27(2), 280–300. https://doi.org/10.1108/qmr-01-2023-0009

Appel, G., Grewal, L., Hadi, R., et al. (2019). The future of social media in marketing. Journal of the Academy of Marketing Science, 48(1), 79–95. https://doi.org/10.1007/s11747-019-00695-1

Arsenyan, J., & Mirowska, A. (2021). Almost human? A comparative case study on the social media presence of virtual influencers. International Journal of Human-Computer Studies, 155, 102694. https://doi.org/10.1016/j.ijhcs.2021.102694

Aulia, N., Nurdiyana, N., & Hadi, S. (2022). The Influence of Social Media on Students’ Social Behavior (Indonesian). Journal of Education and Culture, 2(1), 64–70. https://doi.org/10.58707/jec.v2i1.176

Aw, E. C. X., & Agnihotri, R. (2023). Influencer marketing research: review and future research agenda. Journal of Marketing Theory and Practice, 1–14. https://doi.org/10.1080/10696679.2023.2235883

Bansal, R., & Pruthi, N. (2023). Avatar-Based Influencer Marketing: Demystifying the Benefits and Risks of Marketing Through Virtual Influencers. Advances in Marketing, Customer Relationship Management, and E-Services, 78–86. https://doi.org/10.4018/978-1-6684-8898-0.ch005

Barari, M. (2023). Unveiling the dark side of influencer marketing: how social media influencers (human vs virtual) diminish followers’ well-being. Marketing Intelligence & Planning, 41(8), 1162–1177. https://doi.org/10.1108/mip-05-2023-0191

Barrios-O’Neill, D. (2015). Social media: A critical introduction. Information, Communication & Society, 18(12), 1437–1439. https://doi.org/10.1080/1369118x.2015.1050052

Baudier, P., de Boissieu, E., & Duchemin, M. H. (2023). Source Credibility and Emotions generated by Robot and Human Influencers: The perception of luxury brand representatives. Technological Forecasting and Social Change, 187, 122255. https://doi.org/10.1016/j.techfore.2022.122255

Belanche, D., Casaló, L. V., & Flavián, M. (2024). Human versus virtual influences, a comparative study. Journal of Business Research, 173, 114493. https://doi.org/10.1016/j.jbusres.2023.114493

Belova, A. (2021). Virtual influencers in multimodal advertising. The Journal of V. N. Karazin Kharkiv National University Series: Foreign Philology. Methods of Foreign Language Teaching, 93, 14–21. https://doi.org/10.26565/2227-8877-2021-93-02

Bradley, T., Anderson, K. C., & Hass, A. (2023). The Virtuous Cycle: Social Media Influencers’ Potential for Kindness Contagion. Journal of Macromarketing, 43(2), 110–118. https://doi.org/10.1177/02761467231163754

Budgen, D., Turner, M., Brereton, P., & Kitchenham, B. (2008). Using Mapping Studies in Software Engineering. Proceedings of PPIG, 2.

Byun, K. J., & Ahn, S. J. (2023). A Systematic Review of Virtual Influencers: Similarities and Differences between Human and Virtual Influencers in Interactive Advertising. Journal of Interactive Advertising, 23(4), 293–306. https://doi.org/10.1080/15252019.2023.2236102

Chaihanchanchai, P., Anantachart, S., & Ruangthanakorn, N. (2024). Unlocking the persuasive power of virtual influencer on brand trust and purchase intention: A parallel mediation of source credibility. Journal of Marketing Communications, 1–23. https://doi.org/10.1080/13527266.2023.2301390

Charlesworth, A. (2014). An Introduction to Social Media Marketing. Routledge. https://doi.org/10.4324/9780203727836

Choudhry, A., Han, J., Xu, X., et al. (2022). I Felt a Little Crazy Following a ‘Doll.’ Proceedings of the ACM on Human-Computer Interaction, 6, 1–28. https://doi.org/10.1145/3492862

Conti, M., Gathani, J., & Tricomi, P. P. (2022). Virtual Influencers in Online Social Media. IEEE Communications Magazine, 60(8), 86–91. https://doi.org/10.1109/mcom.001.2100786

Dajah, S. (2020). Marketing through Social Media Influencers. International Journal of Business and Social Science, 11(9). https://doi.org/10.30845/ijbss.v11n9p9

de Boissieu, E., & Baudier, P. (2023). The perceived credibility of human-like social robots: virtual influencers in a luxury and multicultural context. Journal of Organizational Change Management, 36(7), 1163–1179. https://doi.org/10.1108/jocm-05-2023-0182

Deng, F., & Jiang, X. (2023). Effects of human versus virtual human influencers on the appearance anxiety of social media users. Journal of Retailing and Consumer Services, 71, 103233. https://doi.org/10.1016/j.jretconser.2022.103233

Droz-dit-Busset, O. (2022). “So-called influencers”: Stancetaking and (de)legitimation in mediatized discourse about social media influencers. Discourse, Context & Media, 49, 100629. https://doi.org/10.1016/j.dcm.2022.100629

El Hedhli, K., Zourrig, H., Al Khateeb, A., et al. (2023). Stereotyping human-like virtual influencers in retailing: Does warmth prevail over competence? Journal of Retailing and Consumer Services, 75, 103459. https://doi.org/10.1016/j.jretconser.2023.103459

El-Deeb, S. (2024). Computer-Generated Imagery Influencer Marketing—Which Ends of the Continuum Will Prevail? Humans or Avatars? Smart Innovation, Systems and Technologies, 344, 3–15. https://doi.org/10.1007/978-981-99-0333-7_1

Feng, Y., Chen, H., & Xie, Q. (2023). AI Influencers in Advertising: The Role of AI Influencer-Related Attributes in Shaping Consumer Attitudes, Consumer Trust, and Perceived Influencer—Product Fit. Journal of Interactive Advertising, 24(1), 26–47. https://doi.org/10.1080/15252019.2023.2284355

Fernandes, R., Rodrigues, A. P., & Shetty, B. (2022). Influencers Analysis from Social Media Data. In: Proceedings of the 2022 International Conference on Artificial Intelligence and Data Engineering (AIDE). https://doi.org/10.1109/aide57180.2022.10059732

Ferrari, F., & McKelvey, F. (2022). Hyperproduction: a social theory of deep generative models. Distinktion: Journal of Social Theory, 24(2), 338–360. https://doi.org/10.1080/1600910x.2022.2137546

Franke, C., Groeppel-Klein, A., & Müller, K. (2023). Consumers’ Responses to Virtual Influencers as Advertising Endorsers: Novel and Effective or Uncanny and Deceiving? Journal of Advertising, 52(4), 523–539. https://doi.org/10.1080/00913367.2022.2154721

Gerlich, M. (2023). The Power of Virtual Influencers: Impact on Consumer Behavior and Attitudes in the Age of AI. Administrative Sciences, 13(8), 178. https://doi.org/10.3390/admsci13080178

Gerrath, M. H. E. E., Olya, H., Shah, Z., et al. (2024). Virtual influencers and pro-environmental causes: The roles of message warmth and trust in experts. Journal of Business Research, 175, 114520. https://doi.org/10.1016/j.jbusres.2024.114520

Giardino, J. (2021). Social Media Influencer Motivation: Exploring What Drives Micro-Celebrities to Produce Content Using Social Exchange Theory. Theses.

Goanta, C., & Ranchordás, S. (2020). The regulation of social media influencers: an introduction. Elgaronline. https://doi.org/10.4337/9781788978286.00008

Golloso, C., Joy, D., Raxelle, K., et al. (2022). Advantages and Disadvantages of Social Media to Senior High School Students of Gallanosa during the Pandemic (Filipino). Research and Analysis Journal, 5(7), 01–04. https://doi.org/10.18535/raj.v5i7.305

Haase, R., & Worthington, R. (2023). “Influencers”—A study investigating the messages people receive about coercive control on social media. Journal of Forensic Practice, 25(3), 287–303. https://doi.org/10.1108/jfp-12-2022-0063

Haikel-Elsabeh, M. (2023). Virtual Influencers versus Real Influencers Advertising in the Metaverse, Understanding the Perceptions, and Interactions with Users. Journal of Current Issues & Research in Advertising, 44(3), 252–273. https://doi.org/10.1080/10641734.2023.2218420

Ham, J., Li, S., Looi, J., et al. (2024). Virtual humans as social actors: Investigating user perceptions of virtual humans’ emotional expression on social media. Computers in Human Behavior, 155, 108161. https://doi.org/10.1016/j.chb.2024.108161

Ham, J., Shah, P., & Eastin, M. S. (2023). Do You Think I’m Real? A Mixed Reality Approach to the Effects of the Virtual Influencer Engagement on Attitude and Brand Attachment: An Abstract. Developments in Marketing Science: Proceedings of the Academy of Marketing Science, 73–74. https://doi.org/10.1007/978-3-031-24687-6_25

Jauffret, M. N., & Kastberg, V. L. (2019). Biodigital influencers: A new alternative for fighting loneliness. In: Emotions and Loneliness in a Networked Society. Palgrave Macmillan. pp. 283–307 https://doi.org/10.1007/978-3-030-24882-6_15

Jhawar, A., Kumar, P., & Varshney, S. (2023). The emergence of virtual influencers: A shift in the influencer marketing paradigm. Young Consumers, 24(4), 468–484. https://doi.org/10.1108/yc-05-2022-1529

Jin, D., Abas, W. A. W., & Kamarudin, S. (2023). Instagram Users’ Para-Social Interactions with Virtual Influencers: The Mediating Role of Human-Likeness, Perceived Similarity, and Wishful Identification. International Journal of Business and Technology Management. https://doi.org/10.55057/IJBTM.2023.5.2.11

Jin, S. V. (2023). To comply or to react, that is the question: the roles of humanness versus eeriness of AI-powered virtual influencers, loneliness, and threats to human identities in AI-driven digital transformation. Computers in Human Behavior: Artificial Humans, 1(2), 100011. https://doi.org/10.1016/j.chbah.2023.100011

Jin, S. V., & Viswanathan, V. (2024). “Threatened and empty selves following AI-based virtual influencers”: comparison between followers and non-followers of virtual influencers in AI-driven digital marketing. AI & Society. https://doi.org/10.1007/s00146-023-01832-9

Khan, G. F. (2017). Introduction to Social Media. In: Social Media for Government. Springer Singapore. https://doi.org/10.1007/978-981-10-2942-4

Kiatkawsin, K., & Lee, S. K. (2022). Social Media Influencers. In: Prideax, B., Phelan, A. (editors). The encyclopedia of tourism management and marketing. Edward Elgar Publishing.

Kim, D., & Wang, Z. (2023). The ethics of virtuality: navigating the complexities of human-like virtual influencers in the social media marketing realm. In: Frontiers in Communication. Frontiers Media SA, 8. https://doi.org/10.3389/fcomm.2023.1205610

Kim, E., Kim, D., Zihang, E., & Shoenberger, H. (2023). The next hype in social media advertising: Examining virtual influencers’ brand endorsement effectiveness. Frontiers in Psychology, 14, 1089051. https://doi.org/10.3389/FPSYG.2023.1089051/BIBTEX

Kim, H., & Park, M. (2023). Virtual influencers’ attractiveness effect on purchase intention: A moderated mediation model of the Product—Endorser fit with the brand. Computers in Human Behavior, 143, 107703. https://doi.org/10.1016/j.chb.2023.107703

Kim, H., & Park, M. (2024). When digital celebrity talks to you: How human-like virtual influencers satisfy consumer’s experience through social presence on social media endorsements. Journal of Retailing and Consumer Services, 76, 103581. https://doi.org/10.1016/j.jretconser.2023.103581

Kim, I., Ki, C. W., & Kim, Y. K. (2022). Are Virtual Fashion Influencers (VFIs) Cool and Eerie? Effects of VFIs’ Form- and Behavioral-realism on Consumer Ambivalence. Innovate to Elevate. https://doi.org/10.31274/itaa.15919

Kim, M., & Baek, T. H. (2023). Are Virtual Influencers Friends or Foes? Uncovering the Perceived Creepiness and Authenticity of Virtual Influencers in Social Media Marketing in the United States. International Journal of Human—Computer Interaction, 1–14. https://doi.org/10.1080/10447318.2023.2233125

Kitchenham, B. (2004). Procedures for Performing Systematic Reviews. Keele University Technical Report.

Kitchenham, B. (2007). Guidelines for performing Systematic Literature Reviews in Software Engineering. EBSE Technical.

Koay, K. Y., Cheung, M. L., Soh, P. C. H., et al. (2021). Social media influencer marketing: the moderating role of materialism. European Business Review, 34(2), 224–243. https://doi.org/10.1108/ebr-02-2021-0032

Koles, B., Audrezet, A., Moulard, J. G., et al. (2024). The authentic virtual influencer: Authenticity manifestations in the metaverse. Journal of Business Research, 170, 114325. https://doi.org/10.1016/j.jbusres.2023.114325

Kugler, L. (2023). Virtual Influencers in the Real World. Communications of the ACM, 66(3), 23–25. https://doi.org/10.1145/3579635

Lakhan, R., Sharma, B., & Sharma, M. (2023). Social media: Utility versus addiction. Effective Use of Social Media in Public Health, 65–97. https://doi.org/10.1016/b978-0-323-95630-7.00002-0

Laszkiewicz, A., & Kalinska-Kula, M. (2023). Virtual influencers as an emerging marketing theory: A systematic literature review. International Journal of Consumer Studies, 47(6), 2479–2494. https://doi.org/10.1111/ijcs.12956

Lee, D., & Ham, C. D. (2023). AI versus Human: Rethinking the Role of Agent Knowledge in Consumers’ Coping Mechanism Related to Influencer Marketing. Journal of Interactive Advertising, 23(3), 241–258. https://doi.org/10.1080/15252019.2023.2217830

Lee, J. Y., & Park, K. H. (2022). “I Am a Digital Human”: Effectiveness of Using Virtual Influencers as Fashion Brand Endorsers. Innovate to Elevate. https://doi.org/10.31274/itaa.15991

Li, H., Lei, Y., Zhou, Q., et al. (2023). Can you sense without being human? Comparing virtual and human influencers endorsement effectiveness. Journal of Retailing and Consumer Services, 75, 103456. https://doi.org/10.1016/j.jretconser.2023.103456

Li, J., & Ma, Y. (2023). Virtual Influencers in Advertisements: Examining the Role of Authenticity and Identification. Journal of Interactive Advertising, 24(1), 1–12. https://doi.org/10.1080/15252019.2023.2270478

Lisdayanti, S., Kania Atmaja, L., Pendidikan Bahasa dan Sastra Indonesia, P., et al. (2022). Ethical use of Social Media Among Teenagers. Batara Wisnu: Indonesian Journal of Community Services, 2(1), 115–118.

Liu, F., & Lee, Y. H. (2024). Virtually responsible? Attribution of responsibility toward human vs. virtual influencers and the mediating role of mind perception. Journal of Retailing and Consumer Services, 77, 103685. https://doi.org/10.1016/j.jretconser.2023.103685

Liu, S., Aw, E. C. X., Tan, G. W. H., & Ooi, K. B. (2023). Virtual Influencers as the Next Generation of Influencer Marketing: Identifying Antecedents and Consequences. In: Studies in Computational Intelligence. Springer, Cham. pp. 23–39. https://doi.org/10.1007/978-3-031-48397-4_2

Liyanaarachchi, G., Mifsud, M., & Viglia, G. (2024). Virtual influencers and data privacy: Introducing the multi-privacy paradox. Journal of Business Research, 176, 114584. https://doi.org/10.1016/j.jbusres.2024.114584

Lou, C., Kiew, S. T. J., Chen, T., et al. (2022). Authentically Fake? How Consumers Respond to the Influence of Virtual Influencers. Journal of Advertising, 52(4), 540–557. https://doi.org/10.1080/00913367.2022.2149641

Luca, G., Rizzo, C., Berger, J., & Ordenes, F. V. (2023). What Drives Virtual Influencer’s Impact? SSRN Electronic Journal. https://doi.org/10.2139/ssrn.4329150

Ma, Y., & Li, J. (2024). How humanlike is enough? Uncover the underlying mechanism of virtual influencer endorsement. Computers in Human Behavior: Artificial Humans, 2(1), 100037. https://doi.org/10.1016/j.chbah.2023.100037

Miyake, E. (2022). I am a virtual girl from Tokyo: Virtual influencers, digital-orientalism and the (Im)materiality of race and gender. Journal of Consumer Culture, 23(1), 209–228. https://doi.org/10.1177/14695405221117195

Moore, B. A., & Barnett, J. E. (2022). Social media. In: Case Studies in Clinical Psychological Science: Bridging the Gap from Science to Practice. Oxford University Press. pp. 1–7.

Mouritzen, S. L. T., Penttinen, V., & Pedersen, S. (2023). Virtual influencer marketing: the good, the bad and the unreal. European Journal of Marketing, 58(2), 410–440. https://doi.org/10.1108/ejm-12-2022-0915

Moustakas, E., Lamba, N., Mahmoud, D., et al. (2020). Blurring lines between fiction and reality: Perspectives of experts on marketing effectiveness of virtual influencers. In: Proceedings of the 2020 International Conference on Cyber Security and Protection of Digital Services (Cyber Security). https://doi.org/10.1109/cybersecurity49315.2020.9138861

Muniz, F., Stewart, K., & Magalhães, L. (2023). Are they humans or are they robots? The effect of virtual influencer disclosure on brand trust. Journal of Consumer Behavior, 23(3), 1234–1250. https://doi.org/10.1002/cb.2271

Muttamimah, L., & Irwansyah, I. (2023). Utilization of Virtual-Based Influencers in Marketing Communications. WACANA: Jurnal Ilmiah Ilmu Komunikasi, 22(1), 31–42. https://doi.org/10.32509/wacana.v22i1.2322

Nidhra, S., Yanamadala, M., Afzal, W., et al. (2013). Knowledge transfer challenges and mitigation strategies in global software development—A systematic literature review and industrial validation. International Journal of Information Management, 33(2), 333–355. https://doi.org/10.1016/j.ijinfomgt.2012.11.004

Niininen, O. (2022). Introduction to Social Media for Progressive Public Relations. In: Social Media for Progressive Public Relations. Routledge. pp. 1–7. https://doi.org/10.4324/9781003177791-1

Nissen, A., Conrad, C., & Newman, A. (2023). Are You Human? Investigating the Perceptions and Evaluations of Virtual Versus Human Instagram Influencers. In: Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems. https://doi.org/10.1145/3544548.3580943

Oliveira, M., Barbosa, R., & Sousa, A. (2020). The Use of Influencers in Social Media Marketing. Smart Innovation, Systems and Technologies, 167, 112–124. https://doi.org/10.1007/978-981-15-1564-4_12

Park, S., Wei, X., & Lee, H. (2023). Revisiting the elaboration likelihood model in the context of a virtual influencer: A comparison between high‐ and low‐involvement products. Journal of Consumer Behavior. https://doi.org/10.1002/cb.2290

Peter, C., & Muth, L. (2023). Social Media Influencers’ Role in Shaping Political Opinions and Actions of Young Audiences. Media and Communication, 11(3). https://doi.org/10.17645/mac.v11i3.6750

Piehler, R., Schade, M., Sinnig, J., et al. (2021). Traditional or ‘instafamous’ celebrity? Role of origin of fame in social media influencer marketing. Journal of Strategic Marketing, 30(4), 408–420. https://doi.org/10.1080/0965254x.2021.1909107

Riedl, M. J., Lukito, J., & Woolley, S. C. (2023). Political Influencers on Social Media: An Introduction. Social Media and Society, 9(2), 205630512311779. https://doi.org/10.1177/20563051231177938

Rodrigo-Martín, L., Rodrigo-Martín, I., & Muñoz-Sastre, D. (2021). Virtual influencers as an advertising tool in the promotion of brands and products. Study of the commercial activity of lil miquela. Revista Latina de Comunicacion Social, 79, 69–90. https://doi.org/10.4185/rlcs-2021-1521

Rodrigo-Martín, I., Muñoz-Sastre, D., y Rodrigo-Martín, L. (2022). Los influencers virtuales como líderes de opinión y su empleo en técnicasen comunicación política. Revista Mediterránea de Comunicación/Mediterranean Journal of Communication, 13(1), 251–266. https://www.doi.org/10.14198/MEDCOM.20751

Rossi, C., & Rivetti, F. (2023). Virtual Influencer Marketing: Is It Effective in Engaging Younger Generations? European Conference on Social Media, 10(1), 231–240. https://doi.org/10.34190/ecsm.10.1.1061

Saima, & Khan, M. A. (2020). Effect of Social Media Influencer Marketing on Consumers’ Purchase Intention and the Mediating Role of Credibility. Journal of Promotion Management, 27(4), 503–523. https://doi.org/10.1080/10496491.2020.1851847

Şanal, M., Öztürk, M., & Ertan, B. (2022). Social Media. Handbook of Research on Cyber Approaches to Public Administration and Social Policy, 255–275. https://doi.org/10.4018/978-1-6684-3380-5.ch010

Sands, S., Ferraro, C., Demsar, V., et al. (2022). False idols: Unpacking the opportunities and challenges of falsity in the context of virtual influencers. Business Horizons, 65(6), 777–788. https://doi.org/10.1016/j.bushor.2022.08.002

Shao, Z. (2024). From human to virtual: Unmasking consumer switching intentions to virtual influencers by an integrated fsQCA and NCA method. Journal of Retailing and Consumer Services, 78, 103715. https://doi.org/10.1016/j.jretconser.2024.103715

Shen, Z. (2024). Shall brands create their own virtual influencers? A comprehensive study of 33 virtual influencers on Instagram. Humanities and Social Sciences Communications, 11(1). https://doi.org/10.1057/s41599-024-02698-y

Shin, Y., & Lee, S. (2023). Issues of virtual fashion influencers’ reproduced bodies: A qualitative analysis based on body discourse. Fashion and Textiles, 10(1). https://doi.org/10.1186/s40691-023-00349-5

Silva, M. J. de B., Delfino, L. de O. R., Cerqueira, K. A., & Campos, P. de O. (2022). Avatar marketing: a study on the engagement and authenticity of virtual influencers on Instagram. Social Network Analysis and Mining, 12(1). https://doi.org/10.1007/s13278-022-00966-w

Unterkalmsteiner, M., Gorschek, T., Islam, A. K. M. M., et al. (2012). Evaluation and Measurement of Software Process Improvement—A Systematic Literature Review. IEEE Transactions on Software Engineering, 38(2), 398–424. https://doi.org/10.1109/tse.2011.26

Vanninen, H., Mero, J., & Kantamaa, E. (2022). Social Media Influencers as Mediators of Commercial Messages. Journal of Internet Commerce, 22(S1), S4–S27. https://doi.org/10.1080/15332861.2022.2096399

Wan, A., & Jiang, M. (2023). Can Virtual Influencers Replace Human Influencers in Live-Streaming E-Commerce? An Exploratory Study from Practitioners’ and Consumers’ Perspectives. Journal of Current Issues & Research in Advertising, 44(3), 332–372. https://doi.org/10.1080/10641734.2023.2224416

Webster, J., & Watson, R. (2002). Analyzing the past to prepare for the future: Writing a literature review. JSTOR.

Xie-Carson, L., Benckendorff, P., & Hughes, K. (2023). Keep it #Unreal: Exploring Instagram Users’ Engagement with Virtual Influencers in Tourism Contexts. Journal of Hospitality & Tourism Research. https://doi.org/10.1177/10963480231180940

Xie-Carson, L., Magor, T., Benckendorff, P., et al. (2023). All hype or the real deal? Investigating user engagement with virtual influencers in tourism. Tourism Management, 99, 104779. https://doi.org/10.1016/j.tourman.2023.104779

Yang, J., Chuenterawong, P., Lee, H., et al. (2023). Human versus Virtual Influencer: The Effect of Humanness and Interactivity on Persuasive CSR Messaging. Journal of Interactive Advertising, 23(3), 275–292. https://doi.org/10.1080/15252019.2023.2189036

Yeung-Jun, S., & Yoon-Sung, J. (2023). Effectiveness of Virtual Human Disclosure: The Impact of Identity Exposure on Users’ Attitude Toward the Ad and Source Credibility. Information Systems Review.

Yi, M. R., & Lee, H. (2023). A Study on the Regulatory Fit Effects of Influencer Types and Message Types. International Journal of Human–Computer Interaction, 1–13. https://doi.org/10.1080/10447318.2023.2232213

Yu, J., Dickinger, A., So, K. K. F., et al. (2024). Artificial intelligence-generated virtual influencer: Examining the effects of emotional display on user engagement. Journal of Retailing and Consumer Services, 76, 103560. https://doi.org/10.1016/j.jretconser.2023.103560

Yuliati, A., & Huda, S. (2022). Analysis of Influencer’s Influence as Digital Marketing. Eduvest—Journal of Universal Studies, 2(11), 2288–2294. https://doi.org/10.59188/eduvest.v2i11.643

Yusra, Y., Vilzati, V., Eliana, E., et al. (2023). Stimulating Visit Intention Using Social Media Influencer: Mediating Role of Enjoyment. Indonesian Journal of Business and Entrepreneurship. https://doi.org/10.17358/ijbe.9.2.295

Zeng, B., & Gerritsen, R. (2014). What do we know about social media in tourism? A review. Tourism Management Perspectives, 10, 27–36. https://doi.org/10.1016/j.tmp.2014.01.001

Zhang, H., & Babar, M. A. (2010). Identifying relevant studies in software engineering. Information and Software Technology, 53(6), 625–637. https://doi.org/10.1016/j.infsof.2010.12.010

Zhang, Y., & Mac, L. (2023). Social media influencers: The formation and effects of affective factors during online interactions. International Journal of Consumer Studies, 47(5), 1824–1837. https://doi.org/10.1111/ijcs.12957

Zhou, Q., Li, B., Li, H., et al. (2024). Mere copycat? The effects of human versus human-like virtual influencers on brand endorsement effectiveness: A moderated serial-mediation model. Journal of Retailing and Consumer Services, 76, 103610. https://doi.org/10.1016/j.jretconser.2023.103610




DOI: https://doi.org/10.24294/jipd.v8i8.6352

Refbacks

  • There are currently no refbacks.


Copyright (c) 2024 Isuru Udayangani Hewapathirana, Nipuni Perera

License URL: https://creativecommons.org/licenses/by/4.0/

This site is licensed under a Creative Commons Attribution 4.0 International License.