Strategic human resource management in digital marketing and business: Birds eye from Indonesian enterprise

Susanto Soekiman

Article ID: 4242
Vol 8, Issue 6, 2024

VIEWS - 361 (Abstract) 212 (PDF)

Abstract


Human resources are considered an important resource for companies today because the knowledge that a person has can be used to become an organisation’s competitive advantage. In addition, digital marketing has an important role in determining the performance of business entities because we have now entered the digital era, which certainly cannot be separated from the influence of technology on marketing through social media. Therefore, this study aims to examine the effect of Strategic Human Resource Management (SHRM) in digital marketing on business entity performance, which is determined by digital marketing in a business entity. The data in this research was collected by distributing questionnaires to 455 Micro Small Medium Enterprises (MSMEs) in Indonesia. Data analysis used the Moderated Regression Analysis (MRA) method. The research results show that strategic human resource management variables influence business performance, and the support of digital marketing capabilities and activities strengthens this influence. Based on the results of this research, existing business entities must strengthen organizational performance by strengthening human resources in basic soft skills and hard skills and skills in digital marketing and improving marketing activities using digitalization.


Keywords


strategic human resource management; digital marketing capabilities; digital marketing activities; business performance

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DOI: https://doi.org/10.24294/jipd.v8i6.4242

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