The purpose of this study is to determine the impact of internal university social responsibility policies on the administrative personnel of a Colombian university. Under a non-probabilistic sampling method, the study collected information from 58 collaborators selected from a total of 92 working at the university. The information was collected through a structured questionnaire and evaluated using the generalized linear model. The results indicate that administrators perceive that university social responsibility policies have an adverse effect on the work environment. This is justified by the fact that the university’s actions are not oriented towards the welfare of its personnel. In conclusion, universities should concentrate enormous efforts on implementing strategies that foster the commitment of their collaborators, in order to generate a significant impact on their responsibility and motivation.

Abubakar, A., Belwal, S., Mohammed, N., et al. (2022). Sustainable Competitive Advantage through Corporate Social Responsibility (CSR) and Green Behavior Strategies. Discrete Dynamics in Nature and Society, 2022, 1–8. https://doi.org/10.1155/2022/3734707

Aburizaizah, S. J. (2022). The role of quality assurance in Saudi higher education institutions. International Journal of Educational Research Open, 3, 100127. https://doi.org/10.1016/j.ijedro.2022.100127

Ahmed, T., Yang, C., Hongjuan, Y., et al. (2022). The Impact of Empowering Leadership on Job Performance of Higher Education Institutions Employees: Mediating Role of Goal Clarity and Self-Efficacy. Psychology Research and Behavior Management, Volume 15, 677–694. https://doi.org/10.2147/prbm.s357083

Ali, M., Mustapha, I., Osman, S., et al. (2021). University social responsibility: A review of conceptual evolution and its thematic analysis. Journal of Cleaner Production, 286, 124931. https://doi.org/10.1016/j.jclepro.2020.124931

Almohtaseb, A., A Kareem Shaheen, H., Mohummed Alomari, K., et al. (2020). Impact of Talent Management on Organizational Performance: The Moderating Role of an Effective Performance Management System. International Journal of Business and Management, 15(4), 11. https://doi.org/10.5539/ijbm.v15n4p11

Amani, D. (2023). Internal corporate social responsibility and university brand legitimacy: an employee perspective in the higher education sector in Tanzania. Social Responsibility Journal, 19(4), 611–625. https://doi.org/10.1108/srj-12-2021-0540

Arocena, R., & Sutz, J. (2021). Universities and social innovation for global sustainable development as seen from the south. Technological Forecasting and Social Change, 162, 120399. https://doi.org/10.1016/j.techfore.2020.120399

Aversano, N., Nicolò, G., Sannino, G., et al. (2022). Corporate Social Responsibility, Stakeholder Engagement, and Universities. Administrative Sciences, 12(3), 79. https://doi.org/10.3390/admsci12030079

Azizi, L., & Sassen, R. (2023). How universities’ social responsibility activities influence students’ perceptions of reputation. Journal of Cleaner Production, 417, 137963. https://doi.org/10.1016/j.jclepro.2023.137963

Babalola, M. T., Stouten, J., Camps, J., et al. (2019). When Do Ethical Leaders Become Less Effective? The Moderating Role of Perceived Leader Ethical Conviction on Employee Discretionary Reactions to Ethical Leadership. Journal of Business Ethics, 154(1), 85–102. https://doi.org/10.1007/s10551-017-3472-z

Belay, H. A., Hailu, F. K., & Sinshaw, G. T. (2023). Linking internal stakeholders’ pressure and Corporate Social Responsibility (CSR) practices: The moderating role of organizational culture. Cogent Business & Management, 10(2). https://doi.org/10.1080/23311975.2023.2229099

Blanco‐Gonzalez, A., Diéz‐Martín, F., Cachón‐Rodríguez, G., et al. (2020). Contribution of social responsibility to the work involvement of employees. Corporate Social Responsibility and Environmental Management, 27(6), 2588–2598. Portico. https://doi.org/10.1002/csr.1978

Blome, C., Foerstl, K., & Schleper, M. C. (2017). Antecedents of green supplier championing and greenwashing: An empirical study on leadership and ethical incentives. Journal of Cleaner Production, 152, 339–350. https://doi.org/10.1016/j.jclepro.2017.03.052

Bocean, C. G., Nicolescu, M. M., Cazacu, M., et al. (2022). The Role of Social Responsibility and Ethics in Employees’ Wellbeing. International Journal of Environmental Research and Public Health, 19(14), 8838. https://doi.org/10.3390/ijerph19148838

Bocean, C. G., Nicolescu, M. M., Cazacu, M., & Dumitriu, S. (2022). The Role of Social Responsibility and Ethics in Employees’ Wellbeing. International Journal of Environmental Research and Public Health, 19(14), 8838. https://doi.org/10.3390/ijerph19148838

Bu, X., & Chen, L. (2023). From efficiency to legitimacy: the changing logic of internal CSR in emerging multinationals during internationalization. Asian Business & Management, 22(4), 1418–1453. https://doi.org/10.1057/s41291-022-00213-2

Cachón‐Rodríguez, G., Blanco‐González, A., Prado‐Román, C., et al. (2021). Sustainability actions, employee loyalty, and the awareness: The mediating effect of organization legitimacy. Managerial and Decision Economics, 42(7), 1730–1739. Portico. https://doi.org/10.1002/mde.3340

Coelho, M., & Menezes, I. (2021). University Social Responsibility, Service Learning, and Students’ Personal, Professional, and Civic Education. Frontiers in Psychology, 12. https://doi.org/10.3389/fpsyg.2021.617300

Cuesta‐Claros, A., Malekpour, S., Raven, R., et al. (2022). Understanding the roles of universities for sustainable development transformations: A framing analysis of university models. Sustainable Development, 30(4), 525–538. Portico. https://doi.org/10.1002/sd.2247

Chatzopoulou, E.-C., Manolopoulos, D., & Agapitou, V. (2022). Corporate Social Responsibility and Employee Outcomes: Interrelations of External and Internal Orientations with Job Satisfaction and Organizational Commitment. Journal of Business Ethics, 179(3), 795–817. https://doi.org/10.1007/s10551-021-04872-7

Chatzopoulou, E.-C., Manolopoulos, D., & Agapitou, V. (2022). Corporate Social Responsibility and Employee Outcomes: Interrelations of External and Internal Orientations with Job Satisfaction and Organizational Commitment. Journal of Business Ethics, 179(3), 795–817. https://doi.org/10.1007/s10551-021-04872-7

Chou, E.-Y., Liang, H.-Y., & Lin, J.-S. C. (2021). Believe to go the extra mile: the influence of internal CSR initiatives on service employee organizational citizenship behaviors. Journal of Service Theory and Practice, 31(6), 845–867. https://doi.org/10.1108/jstp-08-2019-0178

Da Silva, J., & Dalmasso, G. (2019). The Argentine automotive industry facing the challenge of opening up to the EU: structural changes, business behavior and impacts on sectoral performance. Journal of Political Economy of Buenos Aires, 19(13), 9-66.

Desiderio, E., García-Herrero, L., Hall, D., et al. (2022). Social sustainability tools and indicators for the food supply chain: A systematic literature review. Sustainable Production and Consumption, 30, 527–540. https://doi.org/10.1016/j.spc.2021.12.015

El Masri, N., & Suliman, A. (2019). Talent management, employee recognition and performance in the research institutions. Studies in Business and Economics, 14(1), 127–140. https://doi.org/10.2478/sbe-2019-0010

Elmassah, S., Biltagy, M., & Gamal, D. (2022). Framing the role of higher education in sustainable development: a case study analysis. International Journal of Sustainability in Higher Education, 23(2), 320–355. https://doi.org/10.1108/ijshe-05-2020-0164

Eide, A. E., Saether, E. A., & Aspelund, A. (2020). An investigation of leaders’ motivation, intellectual leadership, and sustainability strategy in relation to Norwegian manufacturers’ performance. Journal of Cleaner Production, 254, 120053. https://doi.org/10.1016/j.jclepro.2020.120053

Eggers, F. (2020). Masters of disasters? Challenges and opportunities for SMEs in times of crisis. Journal of Business Research, 116, 199–208. https://doi.org/10.1016/j.jbusres.2020.05.025

Faisal, S. (2023). Green Human Resource Management—A Synthesis. Sustainability, 15(3), 2259. https://doi.org/10.3390/su15032259

Fallah Shayan, N., Mohabbati-Kalejahi, N., Alavi, S., et al. (2022). Sustainable Development Goals (SDGs) as a Framework for Corporate Social Responsibility (CSR). Sustainability, 14(3), 1222. https://doi.org/10.3390/su14031222

Giang, H. T. T., & Dung, L. T. (2022). The effect of internal corporate social responsibility practices on firm performance: the mediating role of employee intrapreneurial behaviour. Review of Managerial Science, 16(4), 1035–1061. https://doi.org/10.1007/s11846-021-00473-w

Haq, M. A. U., John, R., Gul, M. S., & Rao, Z.-U.-R. (2023). Analyzing the Influence of High Commitment Human Resource Management Practices on the Performance of University Non-academic Staff in Pakistan: A Two-Stage Mediation and Moderation Study. Journal of Business and Social Review in Emerging Economies, 9(3), 301-314. https://doi.org/10.26710/jbsee.v9i3.2748.

Hernández, R., Fernández, C., & Baptista, L. (2014). Research Methodology, Sixth Edition. McGraw-Hill.

Hossen, Md. M., Chan, T. J., & Mohd Hasan, N. A. (2020). Mediating Role of Job Satisfaction on Internal Corporate Social Responsibility Practices and Employee Engagement in Higher Education Sector. Contemporary Management Research, 16(3), 207–227. https://doi.org/10.7903/cmr.20334

Hsieh, Y.-C., Weng, J., Pham, N. T., et al. (2022). What drives employees to participate in corporate social responsibility? A personal characteristic - CSR capacity - organizational reinforcing model of employees’ motivation for voluntary CSR activities. The International Journal of Human Resource Management, 33(18), 3703–3735. https://doi.org/10.1080/09585192.2021.1967422

Jones, D. A., Willness, C. R., & Heller, K. W. (2016). Illuminating the Signals Job Seekers Receive from an Employer’s Community Involvement and Environmental Sustainability Practices: Insights into Why Most Job Seekers Are Attracted, Others Are Indifferent, and a Few Are Repelled. Frontiers in Psychology, 7. https://doi.org/10.3389/fpsyg.2016.00426

Kaur, R., & Kaur, G. (2023). Managerial leadership and turnover intentions with the mediating role of employee happiness: an empirical study based on private universities. The TQM Journal, 36(2), 616–633. https://doi.org/10.1108/tqm-08-2022-0253

Komlenac, N., Neugebauer, L., Birke, J., et al. (2023). All employees benefit: arguments that help increase support for affirmative action in academic careers. Humanities and Social Sciences Communications, 10(1). https://doi.org/10.1057/s41599-023-02508-x

Leung, F. F., Kim, S., & Tse, C. H. (2020). Highlighting Effort Versus Talent in Service Employee Performance: Customer Attributions and Responses. Journal of Marketing, 84(3), 106–121. https://doi.org/10.1177/0022242920902722

Liu, X., Yu, J., Guo, Q., & Li, J. (2022). Employee engagement, its antecedents and effects on business performance in hospitality industry: a multilevel analysis. International Journal of Contemporary Hospitality Management, 34(12), 4631-4652. https://doi.org/10.1108/IJCHM-12-2021-1512

Liu, Y., Lee, J. M., & Lee, C. (2020). The challenges and opportunities of a global health crisis: the management and business implications of COVID-19 from an Asian perspective. Asian Business & Management, 19(3), 277–297. https://doi.org/10.1057/s41291-020-00119-x

Logsdon, J. M., Thomas, D. E., & Van Buren, H. J. (2022). Corporate social responsibility in large Mexican firms. In: Corporate Citizenship in Latin America: New Challenges for Business. Routledge. https://doi.org/10.4324/9781351288484

Loor-Zambrano, H. Y., Santos-Roldán, L., & Palacios-Florencio, B. (2022). Relationship CSR and employee commitment: Mediating effects of internal motivation and trust. European Research on Management and Business Economics, 28(2), 100185. https://doi.org/10.1016/j.iedeen.2021.100185

López‐Concepción, A., Gil‐Lacruz, A. I., & Saz‐Gil, I. (2022). Stakeholder engagement, Csr development and Sdgs compliance: A systematic review from 2015 to 2021. Corporate Social Responsibility and Environmental Management, 29(1), 19–31. Portico. https://doi.org/10.1002/csr.2170

Luu, D. T. (2020). The effect of internal corporate social responsibility practices on pharmaceutical firm’s performance through employee intrapreneurial behaviour. Journal of Organizational Change Management, 33(7), 1375–1400. https://doi.org/10.1108/jocm-03-2020-0072

Mahmud, A., Ding, D., & Ali, Z. (2021). An investigation of employee perception of micro-corporate social responsibility and societal behavior: a moderated-mediated model. International Journal of Emerging Markets, 18(9), 2455–2476. https://doi.org/10.1108/ijoem-02-2021-0266

Marchiori, D. M., Rodrigues, R. G., Popadiuk, S., et al. (2022). The relationship between human capital, information technology capability, innovativeness and organizational performance: An integrated approach. Technological Forecasting and Social Change, 177, 121526. https://doi.org/10.1016/j.techfore.2022.121526

Maskuroh, N., Widyanty, W., Nurhidajat, R., et al. (2023). Green human resource management and green supply Chain Management on Sustainable performance of nickel mining companies in Indonesia. Uncertain Supply Chain Management, 11(1), 203–212. https://doi.org/10.5267/j.uscm.2022.10.006

Miethlich, B., Beliakova, M., Voropaeva, L., et al. (2023). Internal Corporate Policy: CSR and Employee Satisfaction. Employee Responsibilities and Rights Journal, 35(1), 127–141. https://doi.org/10.1007/s10672-022-09406-5

Mei, W., & Symaco, L. (2022). University-wide entrepreneurship education in China’s higher education institutions: issues and challenges. Studies in Higher Education, 47(1), 177–193. https://doi.org/10.1080/03075079.2020.1735330

Meseguer-Sánchez, V., Abad-Segura, E., Belmonte-Ureña, L. J., et al. (2020). Examining the Research Evolution on the Socio-Economic and Environmental Dimensions on University Social Responsibility. International Journal of Environmental Research and Public Health, 17(13), 4729. https://doi.org/10.3390/ijerph17134729

Miethlich, B., Beliakova, M., Voropaeva, L., et al. (2023). Internal Corporate Policy: CSR and Employee Satisfaction. Employee Responsibilities and Rights Journal, 35(1), 127–141. https://doi.org/10.1007/s10672-022-09406-5

Miotto, G., Del-Castillo-Feito, C., & Blanco-González, A. (2020). Reputation and legitimacy: Key factors for Higher Education Institutions’ sustained competitive advantage. Journal of Business Research, 112, 342–353. https://doi.org/10.1016/j.jbusres.2019.11.076

Mohammed, S. M., & Saadaoui, S. (2023). The role of strategic intelligence for leadership in developing proactive work behaviours amongst universities’ employees. Journal of Applied Research in Higher Education. https://doi.org/10.1108/jarhe-07-2023-0294

Mohiuddin, M., Hosseini, E., Faradonbeh, S. B., et al. (2022). Achieving Human Resource Management Sustainability in Universities. International Journal of Environmental Research and Public Health, 19(2), 928. https://doi.org/10.3390/ijerph19020928

Morawska-Jancelewicz, J. (2022). The Role of Universities in Social Innovation Within Quadruple/Quintuple Helix Model: Practical Implications from Polish Experience. Journal of the Knowledge Economy, 13(3), 2230–2271. https://doi.org/10.1007/s13132-021-00804-y

Mutalib, K. A., Aris, M., Yusof, M. M., et al. (2023). The Harmony Level Among Lecturers of The Teacher Education Institute in Peninsular Malaysia. POTENSIA: Jurnal Kependidikan Islam, 9(1), 1. https://doi.org/10.24014/potensia.v9i1.23160

Nicolò, G., Aversano, N., Sannino, G., et al. (2021). Investigating Web-Based Sustainability Reporting in Italian Public Universities in the Era of Covid-19. Sustainability, 13(6), 3468. https://doi.org/10.3390/su13063468

Olafsen, A. H., & Deci, E. L. (2020). Self-Determination Theory and Its Relation to Organizations. Oxford Research Encyclopedia of Psychology. https://doi.org/10.1093/acrefore/9780190236557.013.112

Papadas, K.-K., Avlonitis, G. J., Carrigan, M., et al. (2019). The interplay of strategic and internal green marketing orientation on competitive advantage. Journal of Business Research, 104, 632–643. https://doi.org/10.1016/j.jbusres.2018.07.009

Paucar‐Caceres, A., Cavalcanti‐Bandos, M. F., Quispe‐Prieto, S. C., et al. (2022). Using soft systems methodology to align community projects with sustainability development in higher education stakeholders’ networks in a Brazilian university. Systems Research and Behavioral Science, 39(4), 750–764. https://doi.org/10.1002/sres.2818

Ramdhan, R. M., Kisahwan, D., Winarno, A., et al. (2022). Internal Corporate Social Responsibility as a Microfoundation of Employee Well-Being and Job Performance. Sustainability, 14(15), 9065. https://doi.org/10.3390/su14159065

Rathore, P., Saha, E., Chakraborty, S., et al. (2022). Assessing impact of consumer perceived CSR on consumer attitude and purchase behaviour in retail segment: a stakeholder theory perspective. Society and Business Review, 18(2), 264–295. https://doi.org/10.1108/sbr-10-2021-0207

Restrepo, S. (2016). Organizational climate and its relationship with human development and corporate social responsibility. Business Innovation Journal, 2(1), 91-102.

Rubio-Rodríguez, G. A., & Varón, A. M. (2018). Value subrogating the emotional wage as a practice of internal corporate social responsibility in cooperative governance. Ibero-American Journal of Solidarity Economy and Socioecological Innovation: RIESISE, (1), 87-100.

Rubio-Rodríguez, G. A., Gutiérrez Gamboa, H. Y., & de Almeida Santos, F. (2021). The intrinsic principles of love. A practice of corporate social responsibility. Editorial University Corporation Minuto of God -UNIMINUTO.

Rubio-Rodríguez, G.A., & Santos, F.A. (2021). Social Auditing in the Organizations of the Cooperative Sector: Precedent of Remarkable Governance Scenario. REVESCO. Cooperative Studies Journal, 138, e73868. https://dx.doi.org/10.5209/reve.73868.

Simon, A., Masinda, S., & Zakrajsek, A. (2022). Age-Friendly University environmental scan: Exploring “age-friendliness” with stakeholders at one regional comprehensive university. Gerontology & Geriatrics Education, 43(2), 149-162. https://doi.org/10.1080/02701960.2020.1783259

Sulistyaningsih, E. (2023). Improving Human Resources Technology Innovation as a Business Growth Driver in the Society 5.0 Era. ADI Journal on Recent Innovation (AJRI), 4(2), 149–159. https://doi.org/10.34306/ajri.v4i2.820

Torres, A., & Sánchez, L. (2014). University social responsibility from its theoretical foundation. Free enterprise journal, 11(1), 69-105. https://doi.org/10.18041/1657-2815/libreempresa.2014v11n1.3014

Tran, T., Nguyen, T., & Ngo, D. (2021). Mediation of employee job satisfaction on the relationship between internal corporate social responsibility and affective commitment. Management Science Letters, 11(1), 195-202. https://doi.org/10.5267/j.msl.2020.8.015

Trireksani, T., Zeng, Y. T., & Djajadikerta, H. G. (2021). Extent of sustainability disclosure by Australian public universities: Inclusive analysis of key reporting media. Australian Journal of Public Administration, 80(4), 830-848. https://doi.org/10.1111/1467-8500.12469

Uribe, M. (2015). Social responsibility at the University of Tolima: a view from the neighboring community. Management Notebooks, 31(54), 89-98.

Uribe, M., Rubio, G., y Araque, J. (2015). University social responsibility: theory and application case study: University of Tolima (Ed. rev.). Editorial University of Tolima.

Uribe, M. y Orjuela, D. (2017). Stakeholder Alumni and the Social Responsibility of the University of Tolima. Journal of Management Development, 9(2), 120-139. https://doi.org/10.17081/dege.9.2.2979

Vallaeys, F. (2020). Why is Corporate Social Responsibility not yet transformative? A philosophical clarification. Andamios, Revista de Investigación Social, 17(42), 309–333. https://doi.org/10.29092/uacm.v17i42.745

Vallaeys, F. (2014). University social responsibility: A mature and responsible definition. Higher education in the world, 5, 88-96.

Vallaeys, F., De La Cruz, C., & Sasia, P. (2009). University Social Responsibility. First steps manual. McGraw-Hill.

Virador, L. B., & Chen, L. (2023). Does an (in)congruent corporate social responsibility strategy affect employees’ turnover intention? A configurational analysis in an emerging country. Business Ethics, the Environment & Responsibility, 32(1), 57–73. Portico. https://doi.org/10.1111/beer.12475

Vogt, M., & Weber, C. (2020). The Role of Universities in a Sustainable Society. Why Value-Free Research is Neither Possible nor Desirable. Sustainability, 12(7), 2811. https://doi.org/10.3390/su12072811

Waheed, A., & Zhang, Q. (2022). Effect of CSR and Ethical Practices on Sustainable Competitive Performance: A Case of Emerging Markets from Stakeholder Theory Perspective. Journal of Business Ethics, 175(4), 837–855. https://doi.org/10.1007/s10551-020-04679-y

Wang, X., Xiang, C., Meng, L., et al. (2023). External corporate social responsibility promotes employees’ unethical pro-organizational behavior: An attribution perspective. Current Psychology, 42(25), 21326–21340. https://doi.org/10.1007/s12144-022-03235-3

Wigmore-Álvarez, A., Ruiz-Lozano, M., & Fernández-Fernández, J. L. (2020). Management of University Social Responsibility in business schools. An exploratory study. The International Journal of Management Education, 18(2), 100382. https://doi.org/10.1016/j.ijme.2020.100382

Wongsansukcharoen, J., & Thaweepaiboonwong, J. (2023). Effect of innovations in human resource practices, innovation capabilities, and competitive advantage on small and medium enterprises’ performance in Thailand. European Research on Management and Business Economics, 29(1), 100210. https://doi.org/10.1016/j.iedeen.2022.100210

Wut, T. M., & Ng, P. M. (2023). Perceived CSR motives, perceived CSR authenticity, and pro-environmental behavior intention: an internal stakeholder perspective. Social Responsibility Journal, 19(5), 797–811. https://doi.org/10.1108/srj-08-2020-0350