Digital technology adoption for village public administration—Evidence from Indonesia

Tunggul Sihombing, Roy Deddy Hasiholan Lumbantobing

Article ID: 3444
Vol 8, Issue 4, 2024

VIEWS - 328 (Abstract) 251 (PDF)


Village administration in Indonesia has changed its scope and operation with the integration of digital technology into public services at various levels. These conditions prompt questions about the successful digital transformation of public administration services. Digital transformation encompasses not only technological aspects but also socio-cultural factors. This paper reports the study related to implementing ICT-based applications in village administration policy in Indonesia. The study involved 315 village officials from 167 villages in 16 sub-districts within Toba district, North Sumatera province. A village administration software prototype was developed and introduced to the villages’ officials during the study. This study aims to gain insights from the officials’ response regarding digital technology-supported village administration. The research revealed that many village officials must gain the necessary knowledge and skills to conduct administrative tasks digitally, as they still rely on traditional, non-digitized methods. Recommendations include increased support and assistance from the Regency Government to help villages understand and implement digital administration and capacity-building activities to familiarize village officials with ICT advancements. The study also found that digital transformation in village administration remains challenging, with digitization and digitalization processes often overlooked. Addressing these challenges requires additional training and improved infrastructure availability. Finally, we propose a conceptual model of digital transformation for public administration at village level as generic components for digital implementation of village administration.


village administrative; public administration; village fund; e-governance

Full Text:



Almunawar, M. N., Anshari, M., & Ariff Lim, S. (2021). Customer acceptance of ride-hailing in Indonesia. Journal of Science and Technology Policy Management, 12(3), 443–462.

Darmawan, I., & Lussak, A. (2021). Factors Influencing the Intention to Use PeduliLindungi Application Among Indonesians During COVID-19. 2022 4th International Conference on Cybernetics and Intelligent System (ICORIS).

Decman, R. Y. M. and M. (2021). Building Trust Through Collaboration: An Overview of Digital Transformation in Indonesian Local Government. Available online: (accessed on 2 June 2023).

Denhardt, R. B., & Denhardt, J. V. (2000). The new public service: Serving rather than steering. Public Administration Review, 60(6), 549–559.

Hinings, B., Gegenhuber, T., & Greenwood, R. (2018). Digital innovation and transformation: An institutional perspective. Information and Organization, 28(1), 52–61.

Irawan, M. Z., & Belgiawan, P. F. (2023). Ride-hailing app use for same-day delivery services of foods and groceries during the implementation of social activity restrictions in Indonesia. International Journal of Transportation Science and Technology, 12(2), 387–398.

Janowski, T. (2015). Digital government evolution: From transformation to contextualization. Government Information Quarterly, 32(3), 221–236.

Kivunja, C., & Kuyini, A. B. (2017). Understanding and Applying Research Paradigms in Educational Contexts, 6(5), 26–41.

Kostka, G. (2023). Digital doubters in different political and cultural contexts: Comparing citizen attitudes across three major digital technologies. Data & Policy, 5, e27.

Kuldosheva, G. (2021). Challenges and Opportunities of Digital Transformation in the Public Sector in Transition Economies: Examination of the Case of Uzbekistan. In Adbi (Issue 1248).

Lean, O. K., Zailani, S., Ramayah, T., & Fernando, Y. (2009). Factors influencing intention to use e-government services among citizens in Malaysia. International Journal of Information Management, 29(6), 458–475.

Maail, A. G. (2018). Understanding Barriers in The Implementation of The One Data Policy in Indonesia: Insights from Health Data Journey Modelling. ITU Journal: ICT Discoveries, 2.

Magro, M. J. (2012). A Review of Social Media Use in E-Government. Administrative Sciences, 2(2), 148–161.

Meijer, A., & Bolívar, M. P. R. (2016). Governing the smart city: a review of the literature on smart urban governance. International Review of Administrative Sciences, 82(2), 392–408.

Mergel, I., Edelmann, N., & Haug, N. (2019). Defining digital transformation: Results from expert interviews. Government Information Quarterly, 36(4), 1–16.

Molla, A., & Heeks, R. (2007). Exploring E-Commerce Benefits for Businesses in a Developing Country. The Information Society, 23(2), 95–108.

Nurchim, & Nofikasari, I. (2018). Modeling Digital Technology Adoption to Realize Smart Villages (Indonesian). Prosiding Seminar Nasional Geotik, 2018, 248–254.

O’Leary, D. E. (2023). Digitization, digitalization, and digital transformation in accounting, electronic commerce, and supply chains. Intelligent Systems in Accounting, Finance and Management, 30(2), 101–110.

Okasha, S. (2002). Philosophy of Science: A Very Short Introduction. Oxford.

Olayode, I. O., Severino, A., Justice Alex, F., Macioszek, E., & Tartibu, L. K. (2023). Systematic review on the evaluation of the effects of ride-hailing services on public road transportation. Transportation Research Interdisciplinary Perspectives, 22, 100943.

Pratama, A. B. (2020). The landscape of public service innovation in Indonesia: A comprehensive analysis of its characteristic and trend. Innovation and Management Review, 17(1), 25–40.

Revyakin, S. A., & da Rocha, A. (2021). An empirical investigation of e-government adoption in Russia: Access, rights, trust and citizens’ experience. Public Administration Issues, 5, 137–160.

Rogers, E. M. (1982). Diffusion of innovations, 3rd ed. The Free Press.

Roggeveen, A. L., & Sethuraman, R. (2020). Customer-Interfacing Retail Technologies in 2020 & Beyond: An Integrative Framework and Research Directions. Journal of Retailing, 96(3), 299–309.

Saunders, M., Lewis, P., & Thornhill, A. (2019). Research Methods for Business Students. Available online: (accessed on 2 June 2023).

Siahaan, A. Y., & Sihombing, T. (2018). Implementing E-Public Service in North Sumatera: Prospects and Challenges. 141(ICOPOSDev 2017), 181–184.

Simamora, N. S. P., Lumbantobing, R. D. H., Nababan, C., et al. (2022). Assessment of Readiness for Implementation of Tourism Related Internship for Students in the Del Institute of Technology, 5(049), 2751–2756.

Statistics, T. C. B. of. (2022). Kabupaten Toba Dalam Angka 2022.

Tratkowska, K. (2020). Digital transformation: theoretical backgrounds of digital change. Management Sciences, 24(4), 32–37.

UN DESA. (2022). E-Government Survey 2022. United Nations.

Unynets-Khodakivska, V., Prystupa, L., Ivanyshyna, О., Panura, I., & Tuchak, T. (2023). Implementation of digital technologies in Public Administration. Revista de La Universidad Del Zulia, 14(39).

Venkatesh, V., Thong, J. Y. L., Chan, F. K. Y., & Hu, P. J. H. (2016). Managing Citizens’ Uncertainty in E-Government Services: The Mediating and Moderating Roles of Transparency and Trust. Information Systems Research, 27(1), 87–111.

Vial, G. (2019). Understanding digital transformation: A review and a research agenda. Journal of Strategic Information Systems, 28(2), 118–144.

Wilson, C., & Mergel, I. (2022). Overcoming barriers to digital government: mapping the strategies of digital champions. Government Information Quarterly, December, 2020, 101681.

Yin, R. K. (2014). Case Study Research: Design and Methods (5th ed.). SAGE Publications.



  • There are currently no refbacks.

Copyright (c) 2024 Tunggul Sihombing, Roy Deddy Hasiholan Lumbantobing

License URL:

This site is licensed under a Creative Commons Attribution 4.0 International License.