Culture and law enforcement influence on m-government adoption: An exploratory study

Ahmed Althunibat, Hend AlNuhait, Sally Almanasra, Mohmmad Husien Almajali, Emran Aljarrah, Haneen A. Al-Khawaja

Article ID: 3353
Vol 8, Issue 5, 2024

VIEWS - 890 (Abstract) 581 (PDF)

Abstract


In an era characterized by technological advancement and innovation, the emergence of Electronic Government (e-Government) and Mobile Government (m-Government) represents significant developments. Previous studies have explored acceptance models in this domain. This research presents a novel acceptance model tailored to the context of m-Government adoption in Jordan, integrating the Information System (IS) Success Factor Model, Hofstede’s Cultural Dimensions Theory, and considerations for law enforcement factors. The primary objective of this study is to investigate the strategies for promoting and enhancing the adoption of m-Government applications within Jordanian society. Data collection involved the distribution of 203 electronic questionnaires, with subsequent analysis conducted using SPSS. The findings reveal the acceptance and significance of three hypotheses: Information Quality, Service Quality, and Power Distance. Additionally, the study incorporates the influence of Law Enforcement factors, contributing to a comprehensive understanding of the multifaceted determinants shaping the adoption of m-Government services in Jordan.


Keywords


e-Government; m-Government; mobile services; (IS) success factor model; Hofstede Cultural Dimensions Theory; law enforcement

Full Text:

PDF


References


Abaza, M., & Saif, F. (2015). The adoption of mobile government services in developing countries. International Journal of Computer Science Issues (IJCSI), 12(1), 137.

Abu-Shanab, E., & Haider, S. (2015). Major factors influencing the adoption of m-government in Jordan. Electronic Government, an International Journal, 11(4), 223-240.

Abu-Shanab, E. A. (2017). E-government familiarity influence on Jordanians’ perceptions. Telematics and Informatics, 34(1), 103–113. https://doi.org/10.1016/j.tele.2016.05.001

Adaileh, A. (2020). Virtual Digital Currency as a Method for Funding Terrorism. Al-Zaytoonah University of Jordan Journal for Legal Studies, 1(1), 32–56.

Ahmed Badran, T. (2023). Artificial Intelligence between Government and SelfRegulation Policies: A Theoretical Approach. Hikama, 4 (7), pp. 93-110. doi: 10.31430/IJZH4708

Ahmad, S. Z., & Khalid, K. (2017). The adoption of M-government services from the user’s perspectives: Empirical evidence from the United Arab Emirates. International Journal of Information Management, 37(5), 367–379. https://doi.org/10.1016/j.ijinfomgt.2017.03.008

Al-Ajlan, N., & Al-Qenaie, S. (2023). Practices and Perception towards Usage of English in Kuwait. Arab Journal for the Humanities, 163(41), 307–326. https://doi.org/10.34120/0117-041-163-010

Al-Tamimi, K. A. M., Jaradat, M. S., YachouAityassine, F. L., & Soumadi, M. M. (2023). Impact of renewable energy on the economy of Saudi Arabia. International Journal of Energy Economics and Policy, 13(3), 20–27.

Al Houl, M. A. A., Alqudah, M. T. S., Almomani, M. A. A., & Eid, Q. M. A. (2023). The risks of financial derivatives and alternatives from the viewpoint of Islamic economics. International Journal of Professional Business Review, 8(4), e01213–e01213.

Alali, A. (2023). The role of organizational culture and talent management on employee satisfaction and commitment in Kuwaiti public sector organizations. Journal of the Gulf and Arabian Peninsula Studies, 188(49), 59–95. https://doi.org/10.34120/0382-049-188-011

Alenezi, H., Tarhini, A., Masa’deh, R. e., Alalwan, A., & Al-Qirim, N. (2017). Factors Affecting the Adoption of e-Government in Kuwait: A Qualitative Study. Electronic Journal of E-government, 15(2).

Al-Failakawi, H. (2023). The use of social media and its relationship to promoting social values and adaptive behavior for high school students in the State of Kuwait. Journal of the Gulf and Arabian Peninsula Studies, 49(188), 205–257. https://doi.org/10.34120/0382-049-188-005

Alhalaybeh, A., & Althunibat, A. (2023). Measuring Acceptance of Adoption Metaverse in eLearning by Using TAM Model. 2023 International Conference on Information Technology (ICIT). https://doi.org/10.1109/icit58056.2023.10226171

Almaiah, M. A., Al-Khasawneh, A., Althunibat, A., & Khawatreh, S. (2020). Mobile Government Adoption Model Based on Combining GAM and UTAUT to Explain Factors According to Adoption of Mobile Government Services. International Journal of Interactive Mobile Technologies (IJIM), 14(03), 199. https://doi.org/10.3991/ijim.v14i03.11264

Almarashdeh, I., & Alsmadi, M. K. (2017). How to make them use it? Citizens acceptance of M-government. Applied Computing and Informatics, 13(2), 194–199.

Alqudah, O., Jarah, B., Alshehadeh, A., Almatarneh, Z., Soda, M., & Al-Khawaja, H. (2023). Data processing related to the impact of performance expectation, effort expectation, and perceived usefulness on the use of electronic banking services for customers of Jordanian banks. International Journal of Data and Network Science, 7(2), 657–666.

Al-Saidi, H., & Al-Rumhi, I. (2023). The Degree of e-Learning Contribution to Achieve the Goals of the Philosophy of Education in Basic Education Schools in the Sultanate of Oman as Perceived by Senior Teachers and its Relationship to Some Variables. Journal of Education/Al Mejlh Altrbwyh, 146(37), 195–217. https://doi.org/10.34120/0085-037-146-008

Al-Shafei, H. (2022). Computerization of Programs for Teaching Arabic to non-native Speakers: Android Applications as a Model. Al-Zaytoonah University of Jordan Journal for Human and Social Studies, 3(special issue), 301–323. https://doi.org/10.15849/ZJJHSS.220508.15

Alshehadeh, A. R., & Al-Khawaja, H. (2022). Financial Technology as a Basis for Financial Inclusion and its Impact on Profitability: Evidence from Commercial Banks. International Journal of Advances in Soft Computing and Its Applications, 14(2), 126–138. https://doi.org/10.15849/ijasca.220720.09

Alshehadeh, A. R., Al-Khawaja, H. A., Yamin, I., & Jebril, I. (2023). The Impact of Financial Technology on Customer Behavior in the Jordanian Commercial Banks. WSEAS Transactions on Business and Economics, 20, 2263–2275. https://doi.org/10.37394/23207.2023.20.195

Alshehadeh, A. R., Elrefae, G. A., Al-Khawaja, H. A., Bagustari, B. A., Eletter, S. F., & Belarabi, A. (2022). The Role of Data Mining Tools in Commercial Banks’ Cyber-Risk Management. 2022 Ninth International Conference on Social Networks Analysis, Management and Security (SNAMS). pp. 1–8.

Al-Suwaihel, O. (2023). Teacher’s Role in Attaining the Pillars of Digital Citizenship in Teaching Students at Government Shools in The State of Kuwait. Journal of Education/Al Mejlh Altrbwyh, 37(146), 47–79. https://doi.org/10.34120/0085-037-146-003

Althobaity, N. (2023). Towards an Environmental Justice: Linda Hogan‛s Ecoresistance. Arab Journal for the Humanities, 163(41), 327–343. https://doi.org/10.34120/0117-041-163-011

Althunibat, A. (2015). Determining the factors influencing students’ intention to use m-learning in Jordan higher education. Computers in Human Behavior, 52, 65–71. https://doi.org/10.1016/j.chb.2015.05.046

Althunibat, A., & Sahari, N. (2011). Modelling the factors that influence mobile government services acceptance. African Journal of Business Management, 5(34), 13030.

Althunibat, A., Abdallah, M., Amin Almaiah, M., Alabwaini, N., & Ahmad Alrawashdeh, T. (2022). An Acceptance Model of Using Mobile-Government Services (AMGS). Computer Modeling in Engineering & Sciences, 131(2), 865–880. https://doi.org/10.32604/cmes.2022.019075

Althunibat, A., Alokush, B., Dawood, R., Tarabieh, S. M. Z. A., & Gil-Pechuan, I. (2021). Modeling the factors that influence digital economy services acceptance. 2021 International Conference on Information Technology (ICIT). https://doi.org/10.1109/icit52682.2021.9491686

Althunibat, A., Alokush, B., Tarabieh, S. M., & Dawood, R. (2021). Mobile Government and Digital Economy Relationship and Challenges. International Journal of Advances in Soft Computing & Its Applications, 13(1).

Althunibat, A., Alrawashdeh, T. A., & Muhairat, M. (2014). The Acceptance of Using M-government Services in Jordan. 2014 11th International Conference on Information Technology: New Generations. https://doi.org/10.1109/itng.2014.65

Althunibat, A., Binsawad, M., Almaiah, M. A., Almomani, O., Alsaaidah, A., Al-Rahmi, W., & Seliaman, M. E. (2021). Sustainable Applications of Smart-Government Services: A Model to Understand Smart-Government Adoption. Sustainability, 13(6), 3028. https://doi.org/10.3390/su13063028

Atkins, R. (2005). Software contracts and the acceptance testing procedure. Computer Law & Security Review, 21(1), 51–55. https://doi.org/10.1016/j.clsr.2004.11.010

Batubara, F. R., Ubacht, J., & Janssen, M. (2018). Challenges of blockchain technology adoption for e-government. Proceedings of the 19th Annual International Conference on Digital Government Research: Governance in the Data Age. https://doi.org/10.1145/3209281.3209317

Beugelsdijk, S., & Welzel, C. (2018). Dimensions and Dynamics of National Culture: Synthesizing Hofstede With Inglehart. Journal of Cross-Cultural Psychology, 49(10), 1469–1505. https://doi.org/10.1177/0022022118798505

Chen, Z. J., Vogel, D., & Wang, Z. H. (2016). How to satisfy citizens? Using mobile government to reengineer fair government processes. Decision Support Systems, 82, 47–57. https://doi.org/10.1016/j.dss.2015.11.005

DeLone, W. H., & McLean, E. R. (2016). Information Systems Success Measurement. Foundations and Trends® in Information Systems, 2(1), 1–116. https://doi.org/10.1561/2900000005

Elbahnasawy, N. G. (2014). E-Government, Internet Adoption, and Corruption: An Empirical Investigation. World Development, 57, 114–126. https://doi.org/10.1016/j.worlddev.2013.12.005

ElSherif, H. M., Alomari, K. M., & Alkatheeri, A. S. A. A. O. (2016). Mobile Government Services Satisfaction and Usage Analysis: UAE Government Smart Services Case Study. International Journal of Computer Science and Mobile Computing, 5(3), 291–302.

Hofstede, G. (1991). Cultures and Organizations: Software of the Mind’. McGraw-Hill.

Hsia, P., Gao, J., Samuel, J., Kung, D., Toyoshima, Y., & Chen, C. (1994). Behavior-based acceptance testing of software systems: a formal scenario approach. Proceedings Eighteenth Annual International Computer Software and Applications Conference (COMPSAC 94). https://doi.org/10.1109/cmpsac.1994.342789

Jebril, I., Almaslmani, R., Jarah, B. A. F., Mugableh, M. I., & Zaqeeba, N. (2023). The impact of strategic intelligence and asset management on enhancing competitive advantage: The mediating role of cybersecurity. Uncertain Supply Chain Management, 11(3), 1041–1046. https://doi.org/10.5267/j.uscm.2023.4.018

Khalil, I. (2008). Handbook of Research on Mobile Multimedia. IGI Global. https://doi.org/10.4018/978-1-60566-046-2

Kinani, A. (2023). The Arabic language in social networking sites, between the Arabic and Latin letters. Al-Zaytoonah University of Jordan Journal for Human and Social Studies, 4(1), 89–106. https://doi.org/10.15849/ZJJHSS.230330.05

Kurfalı, M., Arifoğlu, A., Tokdemir, G., & Paçin, Y. (2017). Adoption of e-government services in Turkey. Computers in Human Behavior, 66, 168–178. https://doi.org/10.1016/j.chb.2016.09.041

Lallmahomed, M. Z. I., Lallmahomed, N., & Lallmahomed, G. M. (2017). Factors influencing the adoption of e-Government services in Mauritius. Telematics and Informatics, 34(4), 57–72. https://doi.org/10.1016/j.tele.2017.01.003

Landrum, H., & Prybutok, V. R. (2004). A service quality and success model for the information service industry. European Journal of Operational Research, 156(3), 628–642. https://doi.org/10.1016/s0377-2217(03)00125-5

Lean, O. K., Zailani, S., Ramayah, T., & Fernando, Y. (2009). Factors influencing intention to use e-government services among citizens in Malaysia. International Journal of Information Management, 29(6), 458–475. https://doi.org/10.1016/j.ijinfomgt.2009.03.012

López-Nicolás, C., Molina-Castillo, F. J., & Bouwman, H. (2008). An assessment of advanced mobile services acceptance: Contributions from TAM and diffusion theory models. Information & Management, 45(6), 359–364. https://doi.org/10.1016/j.im.2008.05.001

Lu, J., Yao, J. E., & Yu, C. S. (2005). Personal innovativeness, social influences and adoption of wireless Internet services via mobile technology. The Journal of Strategic Information Systems, 14(3), 245–268. https://doi.org/10.1016/j.jsis.2005.07.003

McGill, T., Hobbs, V., & Klobas, J. (2003). User Developed Applications and Information Systems Success. Information Resources Management Journal, 16(1), 24–45. https://doi.org/10.4018/irmj.2003010103

Melnik, G., Maurer, F., & Chiasson, M. (2006). Executable Acceptance Tests for Communicating Business Requirements: Customer Perspective. AGILE 2006 (AGILE’06). https://doi.org/10.1109/agile.2006.26

Mensah, I. K. (2019). Impact of Government Capacity and E-Government Performance on the Adoption of E-Government Services. International Journal of Public Administration, 43(4), 303–311. https://doi.org/10.1080/01900692.2019.1628059

Mensah, I. K. (2020). Perceived Usefulness and Ease of Use of Mobile Government Services. International Journal of Technology Diffusion, 11(1), 1–16. https://doi.org/10.4018/ijtd.2020010101

Misuraca, G. C. (2013). e-Government 2015: Exploring m-government scenarios, between ICT-driven experiments and citizen-centric implications Foresight for Dynamic Organisations in Unstable Environments. Routledge. pp. 131–148.

Petter, S., & McLean, E. R. (2009). A meta-analytic assessment of the DeLone and McLean IS success model: An examination of IS success at the individual level. Information & Management, 46(3), 159–166. https://doi.org/10.1016/j.im.2008.12.006

Sari, A. (2016). E-Government Attempts in Small Island Developing States: The Rate of Corruption with Virtualization. Science and Engineering Ethics, 23(6), 1673–1688. https://doi.org/10.1007/s11948-016-9848-0

Sekaran, U. (2009). Bougie. M,” Research Methods for Business: A Skill Building Approach”. UK: John Wiley & Sons.

Sekaran, U., & Bougie, R. (2016). Research methods for business: A skill building approach. John Wiley & Sons.

Sharma, S. K., Al-Badi, A., Rana, N. P., & Al-Azizi, L. (2018). Mobile applications in government services (mG-App) from user’s perspectives: A predictive modelling approach. Government Information Quarterly, 35(4), 557–568. https://doi.org/10.1016/j.giq.2018.07.002

Soda, M. Z., Makhlouf, M. H., Oroud, Y., Alshehadeh, A. R., Omari, R. A., & Al-Khawaja, H. A. (2023). Does the audit quality have any moderating impact on the relationship between ownership structure and dividends? Evidence from Jordan. Uncertain Supply Chain Management, 11(4), 1789–1800. https://doi.org/10.5267/j.uscm.2023.6.012

Terrenghi, L., Kronen, M., & Valle, C. (2005). Usability requirements for mobile service scenarios. Human Computer Interaction, 1–10.

Wang, C., Teo, T. S. H., & Liu, L. (2020). Perceived value and continuance intention in mobile government service in China. Telematics and Informatics, 48, 101348. https://doi.org/10.1016/j.tele.2020.101348

Zhang, J. X., Zhang, H., Ordóñez de Pablos, P., & Sun, Y. (2014). Challenges and Foresights of Global Virtual Worlds Markets. Journal of Global Information Technology Management, 17(2), 69–73. https://doi.org/10.1080/1097198x.2014.928559

Zhang, X., de Pablos, P. O., & Zhu, H. (2012). The impact of second life on team learning outcomes from the perspective of IT capabilities. The International journal of engineering education, 28(6), 1388–1392.




DOI: https://doi.org/10.24294/jipd.v8i5.3353

Refbacks

  • There are currently no refbacks.


Copyright (c) 2024 Ahmed Althunibat, Hend AlNuhait, Sally Almanasra, Mohmmad Husien Almajali, Emran Aljarrah, Haneen A. Al-Khawaja

License URL: https://creativecommons.org/licenses/by/4.0/

This site is licensed under a Creative Commons Attribution 4.0 International License.