From corporate social responsibility to customer satisfaction: A study of repurchase intention in Malaysian petroleum industry

Hishamuddin Bin Ismail, Ning Yang, Kim Piew Lai

Article ID: 10443
Vol 9, Issue 1, 2025

VIEWS - 569 (Abstract)

Abstract


Corporate social responsibility (CSR) is an important concept of modern economic theory. In the last few decades, it has become an increasingly popular marketing tool used by companies. Consumers too want to see more CSR activities, especially those focused on environmental protection. The petroleum industry produces both toxic and non-toxic waste at almost all stages of production. While petroleum companies satisfy market demand, they also want to meet consumers’ moral and ethical demands. In this light, CSR has become vital for the development of industry. This paper looks at CSR in the petroleum industry, and its effect on customer satisfaction and subsequently toward the customer repurchase intention in Malaysia. The starting point of this paper is the Stakeholder Theory. It then examines CSR endeavors within the oil and gas sector and its link to customer repurchase intentions. It also looks at the established hypotheses between the activities of CSR (Economic Responsibility, Legal Responsibility, Ethical Responsibility, Philanthropic Responsibility), customer satisfaction and repurchase intention. This paper aims to learn about the customer’s sense of fulfilment with the CSR activities, and what could be the reaction base on the customer’s expectation.


Keywords


CSR; customer satisfaction; repurchase intention; petroleum industry

Full Text:

PDF


References

  1. Abubakar, A., Nasiru, Y., Abubakar, U. (2024). Board characteristics and corporate social responsibility of listed oil and gas companies in Nigeria. Gusau Journal of Accounting and Finance, 5(1). https://doi.org/10.57233/gujaf.v5i1.02
  2. Adebanjo, G. N. (2024). Corporate social responsibility and climate change: The case of oil and gas industry of Nigeria—Research Repository [PhD thesis]. University of Essex.
  3. Agbaitoro, G. A. (2024). Implementing energy justice through corporate social responsibility of multinational corporations in energy and extractive industries: Old body in new robes. Journal of Energy & Natural Resources Law, 423–447. https://doi.org/10.1080/02646811.2024.2359307
  4. Agbarakwe Ugochukwu, H., Bredino Samson, M. (2024). Nigerian Petroleum Industry Act 2021 & Host Communities Development: Issues & Challenges. Journal of Humanities and Social Sciences, 9(2). https://doi.org/10.36348/sjhss.2024.v09i02.002
  5. Ahmad, W., Jafar, R. M. S., Waheed, A., et al. (2023). Determinants of CSR and green purchase intention: Mediating role of customer green psychology during COVID-19 pandemic. Journal of Cleaner Production, 389, 135888. https://doi.org/10.1016/j.jclepro.2023.135888
  6. Ahmad, W., Kim, W. G., Choi, H.-M., Haq, J. U. (2021). Modeling behavioral intention to use travel reservation apps: A cross-cultural examination between US and China. Journal of Retailing and Consumer Services, 63, 102689. https://doi.org/10.1016/j.jretconser.2021.102689
  7. Ahn, J., Shamim, A., Park, J. (2021). Impacts of cruise industry corporate social responsibility reputation on customers’ loyalty: Mediating role of trust and identification. International Journal of Hospitality Management, 92, 102706. https://doi.org/10.1016/j.ijhm.2020.102706
  8. Alaburo, T. A., Ogungbemi, S. S., Tajudeen, R. B. (2024). Does CSR expenditure reward the financial performance of Nigerian quoted oil and gas companies: A pooled panel regression model (Bosnian). Ekonomski Pogledi, 26(1). https://doi.org/10.5937/ep26-51141
  9. Aleksić, M., Kalaš, B., Đokić, N, et al. (2024). The Mediation Effect of Customer Satisfaction in the Relationship between CSR and Financial Performance: An Empirical Study in Large Companies in Serbia. Sustainability, 16(18). https://doi.org/10.3390/su16188113
  10. Almontaser, T. S., Gerged, A. M. (2023). Insights into corporate social responsibility disclosure among multinational corporations during host‐country political transformations: Evidence from the Libyan oil industry. Corporate Social Responsibility and Environmental Management, 31(3). https://doi.org/10.1002/csr.2668
  11. Ayorinde, O. B., Daudu, C. D., Etukudoh, E. A. (2024). Climate Risk Assessment in Petroleum Operations: A Review of Csr Practices for Sustainable Resilience in the United States and Africa. Engineering Science & Technology Journal, 5(2). https://doi.org/10.51594/Estj.V5i2.801
  12. Azad, M. A. K., Rumman, N. S., Connolly, R., et al. (2022). Towards an improved understanding of the antecedents of digital health service loyalty during a pandemic: An fsQCA approach. Socio-Economic Planning Sciences, 84, 101423. https://doi.org/10.1016/j.seps.2022.101423
  13. Bargoni, A., Giachino, C., Troise, C., et al. (2023). A digital family affair: Do family firms’ characteristics enhance consumers’ willingness to pay? Technological Forecasting and Social Change, 188, 122289. https://doi.org/10.1016/j.techfore.2022.122289
  14. Baumeister, S., Nyrhinen, J., Kemppainen, T., Wilska, T.-A. (2022). Does airlines’ eco-friendliness matter? Customer satisfaction towards an environmentally responsible airline. Transport Policy, 128, 89–97. https://doi.org/10.1016/j.tranpol.2022.09.016
  15. Brisibe, B. V. (2024). GMOU to community development trust: Any place for corporate environmental responsibility regulation under Nigerian petroleum industry act? Beijing Law Review, Scientific Research, 15(1). https://doi.org/10.4236/blr.2024.151022
  16. Capasso, G., Gianfrate, G., Spinelli, M. (2020). Climate change and credit risk. Journal of Cleaner Production, 266, 121634. https://doi.org/10.1016/j.jclepro.2020.121634
  17. Carroll, A. B. (1991). The Pyramid of Corporate Social Responsibility: Toward the Moral Management of Organizational Stakeholders. Business Horizons, 34(4), 39-48. https://doi.org/10.1016/0007-6813(91)90005-G
  18. Castro-González, S., Bande, B., Fernández-Ferrín, P. (2021). Influence of companies’ credibility and trust in corporate social responsibility aspects of consumer food products: The moderating intervention of consumer integrity. Sustainable Production and Consumption, 28, 129–141. https://doi.org/10.1016/j.spc.2021.03.032
  19. Centorrino, G., Naciti, V., Rupo, D. (2024). Extending the boundaries of financial reporting in the extractive industries: Insights from bibliometric analysis. Corporate Social Responsibility and Environmental Management, 32(1). https://doi.org/10.1002/csr.2967
  20. Chen, H.-M., Wu, H.-Y., Chen, P.-S. (2022). Innovative service model of information services based on the sustainability balanced scorecard: Applied integration of the fuzzy Delphi method, Kano model, and TRIZ. Expert Systems with Applications, 205, 117601. https://doi.org/10.1016/j.eswa.2022.117601
  21. Chowdhury, R., Doukas, J. A., Park, J. C. (2021). Stakeholder orientation and the value of cash holdings: Evidence from a natural experiment. Journal of Corporate Finance, 69, 102029. https://doi.org/10.1016/j.jcorpfin.2021.102029
  22. Chuah, S. H.-W., El-Manstrly, D., Tseng, M.-L., Ramayah, T. (2020). Sustaining customer engagement behavior through corporate social responsibility: The roles of environmental concern and green trust. Journal of Cleaner Production, 262, 121348. https://doi.org/10.1016/j.jclepro.2020.121348
  23. Chuah, S. H.-W., Sujanto, R. Y., Sulistiawan, J., Aw, E. C.-X. (2022). What is holding customers back? Assessing the moderating roles of personal and social norms on CSR’S routes to Airbnb repurchase intention in the COVID-19 era. Journal of Hospitality and Tourism Management, 50, 67–82. https://doi.org/10.1016/j.jhtm.2021.12.007
  24. Crosby, L. A., Ghanbarpour, T. (2023). The Drucker intangibles measurement system: An academic perspective. Journal of Business Research, 155, 113452. https://doi.org/10.1016/j.jbusres.2022.113452
  25. Dauda, S. (2024). Dynamics of corporate social responsibility (CSR) during mineral exploration: Evidence from Eastern Region, Ghana. Journal of Environmental Management, 367. https://doi.org/10.1016/j.jenvman.2024.122024
  26. David, N. P., Emmanuel, A. O. (2024). Oil and Gas Exploration in Kolo Creek: Implications on Youth Development. Journal of Advances Studies of Engineering Science, 3(3).
  27. Debnath, R. M., George, A. A. (2024). CSR Activity as a Measure of Efficiency in Central Public Sector Enterprises. Indian Journal of Public Administration, 70(2). https://doi.org/10.1177/00195561231221817
  28. Edeling, A., Srinivasan, S., Hanssens, D. M. (2021). The marketing–finance interface: A new integrative review of metrics, methods, and findings and an agenda for future research. International Journal of Research in Marketing, 38(4), 857–876. https://doi.org/10.1016/j.ijresmar.2020.09.005
  29. Edobor, N. (2024). Corporate social responsibility and its impact on business organization performance in Nigeria: Nigerian national petroleum corporation. Available online: https://www.theseus.fi/handle/10024/857221 (accessed on 2 November 2024).
  30. Emeka-Okoli, S., Nwankwo, T. C., Otonnah, C. A., Nwankwo, E. E. (2024a). Strategies and outcomes of corporate social investment in the oil & gas industry: A review. International Journal of Management & Entrepreneurship Research, 6(3). https://doi.org/10.51594/ijmer.v6i3.877
  31. Emeka-Okoli, S., Nwankwo, T. C., Otonnah, C. A., Nwankwo, E. E. (2024b). Effective Stakeholder Relationship Management in The Oil & Gas Sector: A Conceptual and Review Perspective. Finance & Accounting Research Journal, 6(3). https://doi.org/10.51594/farj.v6i3.898
  32. Esposito, P., Ahmad, Z., Riso, V., Mustafa, N. (2023). Beyond the business case? Retracing the walk of Corporate social responsibility and financial performance relationship in the Oil and Gas sector. Corporate Social Responsibility and Environmental Management, 31(3). https://doi.org/10.1002/csr.2676
  33. Faramarzi, A., Bhattacharya, A. (2021). The economic worth of loyalty programs: An event study analysis. Journal of Business Research, 123, 313–323. https://doi.org/10.1016/j.jbusres.2020.09.044
  34. Fei, D. (2024). Internationalizing China Standards Through Corporate Social Responsibility: An Exploratory Study of Chinese State-Owned Enterprises in Africa. Journal of Contemporary China. https://doi.org/10.1080/10670564.2023.2204811
  35. Gbadebo, O., Fox, K., Sutton, G., et al. (2022). Novel versatile synthesis method for amides, carbamates and ureas employing a Grignard base, an amine and an ester. Results in Chemistry, 4, 100253. https://doi.org/10.1016/j.rechem.2021.100253
  36. Ghanbarpour, T., Gustafsson, A. (2022). How do corporate social responsibility (CSR) and innovativeness increase financial gains? A customer perspective analysis. Journal of Business Research, 140, 471–481. https://doi.org/10.1016/j.jbusres.2021.11.016
  37. Ghazinoori, A. S. (2023). Institutional view of corporate social responsibility in the Iranian context. Journal of Asia Business, 18(3). https://doi.org/10.1108/JABS-02-2023-0050
  38. González-Rodríguez, M. R., Díaz-Fernández, M. C., Shi, F., Okumus, F. (2021). Exploring the links among corporate social responsibility, reputation, and performance from a multi-dimensional perspective. International Journal of Hospitality Management, 99, 103079. https://doi.org/10.1016/j.ijhm.2021.103079
  39. Gull, A. A. (2024). Women directors and CSR report assurance: An international examination. Accounting Auditing Control, 30(3).
  40. Guo, S., Wang, C. L., Hwang, S., et al. (2022). Doing bad by doing good? Corporate social responsibility fails when controversy arises. Industrial Marketing Management, 106, 1–13. https://doi.org/10.1016/j.indmarman.2022.07.009
  41. Han, S. H., Chen, C.-H. S., Lee, T. J. (2021). The interaction between individual cultural values and the cognitive and social processes of global restaurant brand equity. International Journal of Hospitality Management, 94, 102847. https://doi.org/10.1016/j.ijhm.2020.102847
  42. Hassan, S. B., Soliman, M. (2021). COVID-19 and repeat visitation: Assessing the role of destination social responsibility, destination reputation, holidaymakers’ trust and fear arousal. Journal of Destination Marketing & Management, 19, 100495. https://doi.org/10.1016/j.jdmm.2020.100495
  43. Hati, S. R. H., Balqiah, T. E., Hananto, A., Yuliati, E. (2021). A decade of systematic literature review on Airbnb: The sharing economy from a multiple stakeholder perspective. Heliyon, 7(10), e08222. https://doi.org/10.1016/j.heliyon.2021.e08222
  44. He, H., Kim, S., Gustafsson, A. (2021). What can we learn from #StopHateForProfit boycott regarding corporate social irresponsibility and corporate social responsibility? Journal of Business Research, 131, 217–226. https://doi.org/10.1016/j.jbusres.2021.03.058
  45. He, X., Cheng, J., Swanson, S. R., et al. (2022). The effect of destination employee service quality on tourist environmentally responsible behavior: A moderated mediation model incorporating environmental commitment, destination social responsibility and motive attributions. Tourism Management, 90, 104470. https://doi.org/10.1016/j.tourman.2021.104470
  46. Henseler, J., Ringle, C. M., Sinkovics, R. R. (2009). The Use of Partial Least Squares Path Modeling in International Marketing. Emerald JAI Press.
  47. Hlima, N. D. B., Jarboui, A., Bouaziz, D. (2023). Sustainability committee effectiveness and corporate social responsibility performance: Investigating the mediating effect of corporate social responsibility strategy. EuroMed Journal of Business. https://doi.org/10.1108/EMJB-11-2023-0305
  48. Hofman, J. M., Goldstein, D. G., Sen, S., et al. (2021). Expanding the scope of reproducibility research through data analysis replications. Organizational Behavior and Human Decision Processes, 164, 192–202. https://doi.org/10.1016/j.obhdp.2020.11.003
  49. Hossain, A. T., Hossain, T., Kryzanowski, L. (2021). Political corruption and corporate payouts. Journal of Banking & Finance, 123, 106016. https://doi.org/10.1016/j.jbankfin.2020.106016
  50. Hu, H., Krishen, A. S., Barnes, J. (2023). Through narratives we learn: Exploring knowledge-building as a marketing strategy for prosocial water reuse. Journal of Business Research, 158, 113655. https://doi.org/10.1016/j.jbusres.2023.113655
  51. Hu, Y., Frank, B., Lu, Z. (2022). Market success through recycling programs: Strategic options, consumer reactions, and contingency factors. Journal of Cleaner Production, 353, 131003. https://doi.org/10.1016/j.jclepro.2022.131003
  52. Hua, L.-L., Prentice, C., Han, X. (2021). A netnographical approach to typologizing customer engagement and corporate misconduct. Journal of Retailing and Consumer Services, 59, 102366. https://doi.org/10.1016/j.jretconser.2020.102366
  53. Huang, W., Luo, Y., Wang, X., Xiao, L. (2022). Controlling shareholder pledging and corporate ESG behavior. Research in International Business and Finance, 61, 101655. https://doi.org/10.1016/j.ribaf.2022.101655
  54. Indrawan, A., Hartono, Naufal, I. (2024). Corporate Social Responsibility (CSR) Program Initiative of PT Pertamina Patra Niaga Integrated Terminal (IT) Banjarmasin in an Effort to Improve Welfare and Sustainable Development in the City of Banjarmasin. Journal Transnational Universal Studies, 2(8). https://doi.org/10.58631/jtus.v2i8.119
  55. Itu, M. (2024). Corporate Social Responsibility and Sustainable Development: A Study of Shell Petroleum Development Company of Nigeria and Nigeria AGIP. AKSU Journal of Administration and Corporate Governance, 4(1). https://doi.org/10.61090/aksujacog.2024.004
  56. Jeannot, F., Dampérat, M., Salvador, M., et al. (2022). Toward a luxury restaurant renewal: Antecedents and consequences of digitalized gastronomy experiences. Journal of Business Research, 146, 518–539. https://doi.org/10.1016/j.jbusres.2022.03.092
  57. Jung, J., Kim, S. J., Kim, K. H. (2020). Sustainable marketing activities of traditional fashion market and brand loyalty. Journal of Business Research, 120, 294–301. https://doi.org/10.1016/j.jbusres.2020.04.019
  58. Kalodimos, J., Leavitt, K. (2020). Experimental Shareholder Activism: A novel approach for studying top management decision making and employee career issues. Journal of Vocational Behavior, 120, 103429. https://doi.org/10.1016/j.jvb.2020.103429
  59. Kara, A., Nanteza, A., Ozkan, A., Yildiz, Y. (2022). Board gender diversity and responsible banking during the COVID-19 pandemic. Journal of Corporate Finance, 74, 102213. https://doi.org/10.1016/j.jcorpfin.2022.102213
  60. Kim, J. J., Hwang, J., Kim, I. (2020). Congruent charitable cause sponsorship effect: Air travelers’ perceived benefits, satisfaction and behavioral intention. Journal of Hospitality and Tourism Management, 42, 190–198. https://doi.org/10.1016/j.jhtm.2020.01.004
  61. Kim, J., Lim, J.-H., Yoon, K. (2022). How do the content, format, and tone of Twitter-based corporate disclosure vary depending on earnings performance? International Journal of Accounting Information Systems, 47, 100574. https://doi.org/10.1016/j.accinf.2022.100574
  62. Kim, J., Park, T. (2020). How corporate social responsibility (CSR) saves a company: The role of gratitude in buffering vindictive consumer behavior from product failures. Journal of Business Research, 117, 461–472. https://doi.org/10.1016/j.jbusres.2020.06.024
  63. Kim, M., Yin, X., Lee, G. (2020). The effect of CSR on corporate image, customer citizenship behaviors, and customers’ long-term relationship orientation. International Journal of Hospitality Management, 88, 102520. https://doi.org/10.1016/j.ijhm.2020.102520
  64. Kim, S., Jang, J., Kim, I. (2021). The role of passengers’ involvement in cause related marketing: Moderated mediation effects of brand attitude and brand consciousness in the airline industry. International Journal of Sustainable Transportation, 16(7), 585–596. https://doi.org/10.1080/15568318.2021.1914788
  65. Köseoglu, M. A., Mehraliyev, F., Aladag, O. F., King, B. (2021). Origins, evolution and themes of scholarly hospitality sources: 1960–2019. International Journal of Hospitality Management, 94, 102817. https://doi.org/10.1016/j.ijhm.2020.102817
  66. Kwarto, F., Nurafiah, N., Suharman, H., Dahlan, M. (2022). The potential bias for sustainability reporting of global upstream oil and gas companies: A systematic literature review of the evidence. Management Review Quarterly, 74(1). https://doi.org/10.1007/s11301-022-00292-7
  67. Lan, Z., Ahmad, N., Baghaei, P., et al. (2020). Drug-associated adverse events in the treatment of multidrug-resistant tuberculosis: An individual patient data meta-analysis. The Lancet Respiratory Medicine, 8(4), 383–394. https://doi.org/10.1016/s2213-2600(20)30047-3
  68. Latif, K. F., Pérez, A., Sahibzada, U. F. (2020). Corporate social responsibility (CSR) and customer loyalty in the hotel industry: A cross-country study. International Journal of Hospitality Management, 89, 102565. https://doi.org/10.1016/j.ijhm.2020.102565
  69. Lavuri, R., Jabbour, C. J. C., Grebinevych, O., Roubaud, D. (2022). Green factors stimulating the purchase intention of innovative luxury organic beauty products: Implications for sustainable development. Journal of Environmental Management, 301, 113899. https://doi.org/10.1016/j.jenvman.2021.113899
  70. Leal-Arcas, R. (2024). Research Handbook on EU Energy Law and Policy. Edward Elgar Publishing.
  71. Lee, S., Han, H., Radic, A., Tariq, B. (2020). Corporate social responsibility (CSR) as a customer satisfaction and retention strategy in the chain restaurant sector. Journal of Hospitality and Tourism Management, 45, 348–358. https://doi.org/10.1016/j.jhtm.2020.09.002
  72. Lee, W. S., Tang, R., Moon, J., Song, M. (2022). The structural relationship between a low-cost carrier’s service experience, corporate social responsibility, brand love, and reuse intention: The case of Southwest Airlines. Journal of Air Transport Management, 102, 102216. https://doi.org/10.1016/j.jairtraman.2022.102216
  73. Li, H., Bapuji, H., Talluri, S., Singh, P. J. (2022). A Cross-disciplinary review of product recall research: A stakeholder-stage framework. Transportation Research Part E: Logistics and Transportation Review, 163, 102732. https://doi.org/10.1016/j.tre.2022.102732
  74. Lin, F., Lin, S.-W., Fang, W.-C. (2020). How CEO narcissism affects earnings management behaviors. The North American Journal of Economics and Finance, 51, 101080. https://doi.org/10.1016/j.najef.2019.101080
  75. Lin, S.-W., Huang, E. Y., Cheng, K.-T. (2022). Understanding organizational reputation formation in mobile commerce. Electronic Commerce Research and Applications, 55, 101200. https://doi.org/10.1016/j.elerap.2022.101200
  76. Liu, H., Huang, F., Huang, J. (2022). Measuring the coordination decision of renewable energy as a natural resource contracts based on rights structure and corporate social responsibility from economic recovery. Resources Policy, 78, 102915. https://doi.org/10.1016/j.resourpol.2022.102915
  77. Lu, J., Jia, X., Lev, B., et al. (2021). How to understand “salable fake goods” and “unsalable quality goods”? An insight from the view of quality responsibility and consumers’ brand loyalty. Technology in Society, 67, 101793. https://doi.org/10.1016/j.techsoc.2021.101793
  78. Luan, J., Filieri, R., Xiao, J., et al. (2023). Product information and green consumption: An integrated perspective of regulatory focus, self-construal, and temporal distance. Information & Management, 60(2), 103746. https://doi.org/10.1016/j.im.2022.103746
  79. Lurati, F. (2024). Being Responsible in a Polarized World: From Dialogical to Partisan CSR—Gastone Gualtieri, Francesco Lurati, 2024. Management Communication Quarterly, 38(4). https://doi.org/10.1177/08933189241254096
  80. Madrigal, R. (2020). The role of identification and gratitude in motivating organization-serving intentions and behaviors. Journal of Business Research, 116, 75–84. https://doi.org/10.1016/j.jbusres.2020.05.020
  81. Martínez, M. P., Cremasco, C. P., Gabriel Filho, L. R. A., et al. (2020). Fuzzy inference system to study the behavior of the green consumer facing the perception of greenwashing. Journal of Cleaner Production, 242, 116064. https://doi.org/10.1016/j.jclepro.2019.03.060
  82. Mirzayev, N. (2024). Corporate Social Responsibility of Oil and Gas Industry in Azerbaijan: Stakeholder Approach [PhD thesis]. Gazdálkodás- és Szervezéstudományok Doktori Iskola.
  83. Mohammed, A. S., Graham, E., Fuseini, M. N., Tomo, B. K. (2024). Community expectations versus corporate social responsibility practices in Ghana’s oil and gas sector. Cogent Business & Management, https://doi.org/10.1080/23311975.2024.2390684
  84. Nadeem, W., Al-Imamy, S. (2020). Do ethics drive value co-creation on digital sharing economy platforms? Journal of Retailing and Consumer Services, 55, 102095. https://doi.org/10.1016/j.jretconser.2020.102095
  85. Nishi, H., Peabody, S. D. (2023). Under the spotlight: The peer standard in CSR and the role of public attention. Financial Review, 59(2). https://doi.org/10.1111/fire.12372
  86. Obi, V. (2024). Mainstreaming distributive justice into resources management in Nigeria: The extent of the Petroleum Industry Act 2021. Journal of Sustainable Development Law and Policy, 15(1). https://doi.org/10.4314/jsdlp.v15i1.1
  87. Okeke, A. (2024). An Exploration of Sustainability and Supply Chain Management Practises in the Oil and Gas Industry: A Systematic Review of Practises and Implications. Environmental and Sustainability Indicators, 23. https://doi.org/10.1016/j.indic.2024.100462
  88. Okoroba, I. A., Jack, J. T. (2024). Participatory evaluation of Sustainable Community Development Parameters in SHELL’S Global Memorandum of Understanding model in the Niger Delta. Journal of Contemporary African Studies, 42(4). https://doi.org/10.1080/02589001.2024.2365670
  89. Okoye, C. C., Ofodile, O. C., Nifise, A. O. A., et al. (2024). Climate risk assessment in petroleum operations: A review of CSR practices for sustainable Resilience in the United States and Africa. GSC Advanced Research and Reviews, 18(2). https://doi.org/10.30574/gscarr.2024.18.2.0060
  90. Persson, S. (2023). Deliberative ideals and hegemonic practices—political CSR in extractive industries. Critical Perspectives on International Business, 20(4). https://doi.org/10.1108/cpoib-12-2023-0113
  91. Pop, R.-A., Hlédik, E., Dabija, D.-C. (2023). Predicting consumers’ purchase intention through fast fashion mobile apps: The mediating role of attitude and the moderating role of COVID-19. Technological Forecasting and Social Change, 186, 122111. https://doi.org/10.1016/j.techfore.2022.122111
  92. Rath, C., Tripathy, A. (2024). Hindustan Petroleum Corporation Limited: The sustainability saga for delivering happiness. The CASE Journal, 20(5). https://doi.org/10.1108/TCJ-08-2023-0189
  93. Rayne, D., Leckie, C., McDonald, H. (2020). Productive partnerships? Driving consumer awareness to action in CSR partnerships. Journal of Business Research, 118, 49–57. https://doi.org/10.1016/j.jbusres.2020.06.037
  94. Saeed, A. (2021). The impact of employee friendly practices on dividend payments: Evidence from emerging economies. Journal of Business Research, 135, 592–605. https://doi.org/10.1016/j.jbusres.2021.07.009
  95. Sahraoui, R., Laib, A. (2024). Business Ethics Codes and CSR Practices: Analysis of Codes of Algerian Companies in the Oil and Gas Sector. The Emerald Handbook of Ethical Finance and Corporate Social Responsibility. https://doi.org/10.1108/978-1-80455-406-720241023
  96. Salam, M. A., Jahed, M. A., Palmer, T. (2022). CSR orientation and firm performance in the Middle Eastern and African B2B markets: The role of customer satisfaction and customer loyalty. Industrial Marketing Management, 107, 1–13. https://doi.org/10.1016/j.indmarman.2022.09.013
  97. Sam, K., Pegg, S., Oladejo, A. O. (2024). Mining from the pipeline: Artisanal oil refining as a consequence of failed CSR policies in the Niger Delta. Journal of Environmental Management, 352. https://doi.org/10.1016/j.jenvman.2024.120038
  98. Shafieizadeh, K., Tao, C.-W. (2020). How does a menu’s information about local food affect restaurant selection? The roles of corporate social responsibility, transparency, and trust. Journal of Hospitality and Tourism Management, 43, 232–240. https://doi.org/10.1016/j.jhtm.2020.04.007
  99. Shah, S. F., Albaity, M. (2022). The role of trust, investor sentiment, and uncertainty on bank stock return performance: Evidence from the MENA region. The Journal of Economic Asymmetries, 26, e00260. https://doi.org/10.1016/j.jeca.2022.e00260
  100. Shah, Z., Khan, U. (2024). CSR as a Public Relations Strategy for Peace and Development in the Niger Delta. Accounting & Management Research Review, 1(3).
  101. Sharma, A., Rana, N. P., Nunkoo, R. (2021). Fifty years of information management research: A conceptual structure analysis using structural topic modeling. International Journal of Information Management, 58, 102316. https://doi.org/10.1016/j.ijinfomgt.2021.102316
  102. Shila, J., Johnson, M. E. (2021). Techno-economic analysis of Camelina-derived hydroprocessed renewable jet fuel within the US context. Applied Energy, 287, 116525. https://doi.org/10.1016/j.apenergy.2021.116525
  103. Shotyk, W., Bicalho, B., Cuss, C., et al. (2021). Trace elements in the Athabasca Bituminous Sands: A geochemical explanation for the paucity of environmental contamination by chalcophile elements. Chemical Geology, 581, 120392. https://doi.org/10.1016/j.chemgeo.2021.120392
  104. Singh, A., Pathak, G. S. (2020). The quest for consumer engagement via cause-related marketing: A mixed method study in an emerging economy. Journal of Retailing and Consumer Services, 55, 102128. https://doi.org/10.1016/j.jretconser.2020.102128
  105. Song, H., Wang, J., Lyu, S. O. (2021). Willingness to pay for casino-based integrated resorts: A choice experiment. Journal of Destination Marketing & Management, 19, 100555. https://doi.org/10.1016/j.jdmm.2021.100555
  106. Stephanie, K. Y. (2024). CSR Effect on the Mining Industry (Comparative Studies Among BIM Countries. International Research Journal of Economics and Management Studies IRJEMS, 3(3). https://doi.org/10.56472/25835238/IRJEMS-V3I3P113.
  107. Su, L., Lian, Q., Huang, Y. (2020). How do tourists’ attribution of destination social responsibility motives impact trust and intention to visit? The moderating role of destination reputation. Tourism Management, 77, 103970. https://doi.org/10.1016/j.tourman.2019.103970
  108. Su, L., Pan, L., Huang, Y. (2023). How does destination crisis event type impact tourist emotion and forgiveness? The moderating role of destination crisis history. Tourism Management, 94, 104636. https://doi.org/10.1016/j.tourman.2022.104636
  109. Sun, P., Li, X., Chen, J., et al. (2023). Study on root strain concentration of girth weld joint with variable wall thickness for X80 pipe. International Journal of Pressure Vessels and Piping, 104887. https://doi.org/10.1016/j.ijpvp.2023.104887
  110. Tan, P. L., Rasoolimanesh, S. M., Manickam, G. (2022). How corporate social responsibility affects brand equity and loyalty? A comparison between private and public universities. Heliyon, 8(4), e09266. https://doi.org/10.1016/j.heliyon.2022.e09266
  111. Tang, P., Jiang, Q., Wang, C. (2024). Beyond environmental actions: How environmental regulations stimulate strategic-political CSR engagement in China? Energy Economics, 129. https://doi.org/10.1016/j.eneco.2023.107171
  112. Torres-Moraga, E. I., Alonso-Dos-Santos, M., & Carvajal-Trujillo, E. (2021). Green hotel patronage intention through biospheric values. Sustainable Production and Consumption, 27, 602–612. https://doi.org/10.1016/j.spc.2021.01.028
  113. Uduji, J. I., Okolo-Obasi, E. N. V., Nnabuko, J. O. (2024). Inter-communal violence in sub-Saharan Africa: The role of corporate social responsibility in Nigeria’s oil producing region. Resources Policy, 91. https://doi.org/10.1016/j.resourpol.2024.104882
  114. Uduji, J. I., Okolo-Obasi, N. V. E., Nnabuko, J. O. (2023). Mainstreaming gender sensitivity in cash crop market supply chains: The role of CSR in Nigeria’s oil producing communities. Journal of Agribusiness in Developing and Emerging Economies. https://doi.org/10.1108/JADEE-09-2023-0228
  115. Umukoro, B. (2024). Petroleum Host Communities and their rights to the environment in Nigeria: Shifting between economic interest and the right to clean environment. Revista Catalana de Dret Ambiental, 15(1).
  116. Utkarsh, Gupta, R. K. (2022). Effects of confidence and social benefits on consumers’ extra-role and in-role behaviors: A social identity and social exchange perspective. Journal of Retailing and Consumer Services, 65, 102879. https://doi.org/10.1016/j.jretconser.2021.102879
  117. Valor, C., Antonetti, P., Zasuwa, G. (2022). Corporate social irresponsibility and consumer punishment: A systematic review and research agenda. Journal of Business Research, 144, 1218–1233. https://doi.org/10.1016/j.jbusres.2022.02.063
  118. Wang, L., Liu, B., McKinley, J. M., et al. (2021). Compositional data analysis of regional geochemical data in the Lhasa area of Tibet, China. Applied Geochemistry, 135, 105108. https://doi.org/10.1016/j.apgeochem.2021.105108
  119. Wang, X., Zheng, J., Tang, L., Luo, Y. (2023). Recommend or not? The influence of emotions on passengers’ intention of airline recommendation during COVID-19. Tourism Management, 95, 104675. https://doi.org/10.1016/j.tourman.2022.104675
  120. Xia, C., Wang, Z. (2020). Drivers analysis and empirical mode decomposition based forecasting of energy consumption structure. Journal of Cleaner Production, 254, 120107. https://doi.org/10.1016/j.jclepro.2020.120107
  121. Xie, C., Tian, X., Feng, X., et al. (2022). Preference Characteristics on Consumers’ Online Consumption of Fresh Agricultural Products under the Outbreak of COVID-19: An Analysis of Online Review Data Based on LDA Model. Procedia Computer Science, 207, 4486–4495. https://doi.org/10.1016/j.procs.2022.09.512
  122. Yang, S., Isa, S. M., Ramayah, T. (2022). Does uncertainty avoidance moderate the effect of self-congruity on revisit intention? A two-city (Auckland and Glasgow) investigation. Journal of Destination Marketing & Management, 24, 100703. https://doi.org/10.1016/j.jdmm.2022.100703
  123. Yang, X. (2021). Business big data analysis based on microprocessor system and mathematical modeling. Microprocessors and Microsystems, 82, 103846. https://doi.org/10.1016/j.micpro.2021.103846
  124. Yu, T., Abbas, J., Rizvi, R. A., Najam, H. (2024). Role of environment-driven CSR, green servant leadership, and green dynamic capabilities in firm green innovation: Evidence from manufacturing industry. Environment Development and Sustainability. https://doi.org/10.1007/s10668-024-05201-4
  125. Yu, W., Han, X., Ding, L., He, M. (2021). Organic food corporate image and customer co-developing behavior: The mediating role of consumer trust and purchase intention. Journal of Retailing and Consumer Services, 59, 102377. https://doi.org/10.1016/j.jretconser.2020.102377
  126. Zhang, L., Wei, W., Line, N. D., McGinley, S. (2021). Social distancing: The effect of density and power on restaurant consumers. International Journal of Hospitality Management, 96, 102964. https://doi.org/10.1016/j.ijhm.2021.102964
  127. Zhao, S., Li, H., Wang, B., et al. (2022). Recent advances on syngas conversion targeting light olefins. Fuel, 321, 124124. https://doi.org/10.1016/j.fuel.2022.124124
  128. Zheng, C., Liu, P., Luo, X., et al. (2021). Application of compositional data analysis in geochemical exploration for concealed deposits: A case study of Ashele copper-zinc deposit, Xinjiang, China. Applied Geochemistry, 130, 104997. https://doi.org/10.1016/j.apgeochem.2021.104997


DOI: https://doi.org/10.24294/jipd10443

Refbacks

  • There are currently no refbacks.


Copyright (c) 2025 Author(s)

License URL: https://creativecommons.org/licenses/by/4.0/

This site is licensed under a Creative Commons Attribution 4.0 International License.