The interest in using project management office (PMO) services in organizations to manage their construction projects is growing in light of rising economic, technological, and social developments based on their ability to achieve organizational goals while avoiding risks. Accordingly, organizations use PMO services to manage their technical and financial project issues to periodically evaluate PMO performance and services in a scientific, practical, and measurable way to ensure successful project path via PMO. Therefore, this research aims to develop a performance evaluation system that enables organizations to follow up and evaluate the PMO performance to ensure that PMO manages the organizations’ expectations and goals successfully according to certain quality, scope, and cost. The study builds on significant findings in PMO competence indexes as evaluation matrix, which includes five basic categories with 136 indexes covering the project life cycle. The matrix was developed based on literature analysis and supplemented with experts’ interviews in construction management. The developed robust competency-based index (RCI) for directive PMO supports the organizations to conduct client satisfaction, correction, or partial/total change of the PMO’s competence flow within five construction project life cycle and process, i.e. governance, portfolio, information, execution, and contract issues.

Al Khoori, Abdulla; Hamid, Syaiful Rizal. Project management office and its impact on UAE public sectors: a literature review. SAR Journal–Science and Research, 2018, 1.4: 155-162.‏ ‏

Almansoori, M. T. S., Rahman, I. A., Memon, A. H., & Nasaruddin, N. A. N. Structural Relationship of Factors Affecting PMO Implementation in the Construction Industry. Civil Engineering Journal, 2021, 7(12), 2109-2118.‏‏

Almansoori, Maitha Taher Saleh, et al. Structural Relationship of Factors Affecting PMO Implementation in the Construction Industry. Civil Engineering Journal, 2021, 7.12: 2109-2118.‏

Alqahtani, A. “An appraisal of the role of Project Management Offices (PMO) in promoting Knowledge Management (KM) within KSA construction companies, Doctoral dissertation, University of Salford, 2019.

Alshabragi, Abdullah M.; Almohsen, Abdulmohsen S.; Bin Mahmoud, Abdulrahman A. Developing a Maturity Rating System for Project Management Offices. Systems, 2024, 12.9: 367.‏

Crawford, J.K. The Strategic Project Office; J. Ross Publishing: Fort Lauderdale, FL, USA, 2006.

Crawford, L. Developing Organizational Project Management Capability: Theory and Practice. Proj. Manag. J. 2006, 37, 74–86.

Cunha, José Adson; Moura, Hermano. Project management office: The state of the art based on a systematic review. In: European conference on management, leadership & governance. Academic Conferences International Limited, 2014. p. 41.‏

Dietrich, Perttu; Kujala, Jaakko; Artto, Karlos. Strategic priorities and PMO functions in project-based firms. In: PMI Research and Education Conference, Washington, 11-14 July, 2010.‏

Ershadi, M., Jefferies, M., Davis, P., & Mojtahedi, M. (2021). comparative analysis of PMO functions between the public and private sectors: Survey of high-performing construction organizations. Journal of Construction Engineering and Management, 147(11), 04021151.

Fabbro, Elisa; Tonchia, Stefano. Project Management Maturity Models: Literature Review and New Developments. The Journal of Modern Project Management, 2021, 8.3.‏

Fabris, Lorenzo. Projects and the Project Portfolio Management Process: application in a Consulting Company, 2019.‏

Fernandes, G.; Pinto, E.B.; Araújo, M.; Machado, R.J. The roles of a Programme and Project Management Office to support collaborative university–industry R&D. Total. Qual. Manag. Bus. Excel. 2020, 31, 583–608.

Fortune, Joyce, et al. Looking again at current practice in project management. International Journal of Managing Projects in Business, 2011.‏

Gasemagha, Abdurrahman Abubaker; Kowang, Tan Owee. Project manager role in project management success. International Journal of Academic Research in Business and Social Sciences, 2021, 11.13: 1345-1355.‏

Giraudo, L.; Monaldi, E. PMO Evolution: From the Origin to the Future. In Proceedings of the PMI® Global Congress 2015— EMEA,London, UK, 10–13 May 2015; Project Management Institute: Newtown Square, PA, USA, 2015.

Grandage, Andrew J.; Mitchell, David. Who has turned the project management lights on? A comparative analysis of transportation and information technology in US state governments. Public Budgeting & Finance, 2023, 43.3: 21-38.‏

Harmantzis, George. Project KPIs and dashboards. Research and implementation in MS project. 2018. Master’s Thesis.‏

Horváth, Viktória. Project management competence–definitions, models, standards and practical implications. Vezetéstudomány-Budapest Management Review, 2019, 50.11: 2-17.‏

Jalal, M. Parchami; Koosha, S. Matin. Identifying organizational variables affecting project management office characteristics and analyzing their correlations in the Iranian project-oriented organizations of the construction industry. International Journal of Project Management, 2015, 33.2: 458-466.‏

José, Carrillo V., et al. Success factors for creating a PMO aligned with the objectives and organizational strategy. In: 2010 IEEE ANDESCON. IEEE, 2010. p. 1-6.‏

Kaul, Peter; Joslin, Robert. Understanding PMO success. In: European Academy of Management Conference. European Academy of Management, 2018.‏

Kerzner, H. Project Management: A Systems Approach to Planning, Scheduling, and Controlling; John Wiley & Sons: Hoboken, NJ, USA, 2017

Kerzner, Harold. Project management: a systems approach to planning, scheduling, and controlling. John Wiley & Sons, 2017.‏

Kerzner, Harold. Using the project management maturity model: strategic planning for project management. John Wiley & Sons, 2019.‏‏‏

Koch, Gerrit; Lock, Dennis. Controlling Programmes for IT and Business Change. In: Gower Handbook of Programme Management. Routledge, 2020. p. 406-423.‏

Levy, S.M. “Project Management in Construction.” McGraw-Hill Education, 2018.

Linde, J. Van Der, and H. Steyn. The Effect of a Project Management Office on Project and Organisational Performance: A Case Study, South African Journal of Industrial Engineering 27, no. 1 2016: 151–61. doi:10.7166/27-1-1114.

Mahabir, Randell Jared; PUN, Kit Fai. Revitalising project management office operations in an engineering-service contractor organisation: a key performance indicator based performance management approach. Business Process Management Journal, 2022.‏

Monteiro, António; Santos, Vitor; Varajão, João. Project management office models–a review. Procedía computer science, 2016, 100: 1085-1094.‏

Ntshwene, Ka; Ssegawa, J. K.; Rwelamila, P. D. Key performance indexes (KPIs) for measuring PMOs services in selected organisations in Botswana. Procedia Computer Science, 2022, 196: 964-972.‏

Obrochta, Michael; FINCH, C. Key Performance Indexes for the PMO: Metrics for Success. 2011.‏

Paton, Steve; Andrew, Barrie. The role of the Project Management Office (PMO) in product lifecycle management: A case study in the defence industry. International Journal of Production Economics, 2019, 208: 43-52.‏

Philbin, Simon P. PMO implementation for project management in a collaborative research context. In: Proceedings of the 39th American Society for Engineering Management (ASEM) International Annual Conference. 2018.‏

Pinto, Gustavo Oliveira; Mello, Lcb De Brito; Spiegel, Thaís. Best practices in implementing a project management office: a systematic review of the literature. Sistemas & Gestão, 2019, 14.4: 448-463.‏‏

Project Management Institute. The Essential Role of Communications. Project Management Institute Ahmed: Newtown Square, PA, USA, 2013a.

Project Management Institute. Organizational Project Management Maturity Model (OPM3®), 3rd ed.; Project Management Institute: HongKong, China, 2013b.

Radujković, Mladen; Sjekavica, Mariela. Project management success factors. Procedia engineering, 2017, 196: 607-615.‏

Radujković, Mladen; Vukomanović, Mladen; Dunović, Ivana Burcar. Application of key performance indexes in South‐Eastern European construction. Journal of civil engineering and management, 2010, 16.4: 521-530.‏

Raharjo, Teguh, et al. Critical success factors for project management office: An insight from Indonesia. In: 2018 Third International Conference on Informatics and Computing (ICIC). IEEE, 2018. p. 1-6.‏

Raharjo, Teguh; Purwandari, Betty. Agile project management challenges and mapping solutions: A systematic literature review. In: Proceedings of the 3rd International Conference on Software Engineering and Information Management. 2020. p. 123-129.‏.‏

Reiling, John. The three different types of Project Management Offices. Pridobljeno, 2014, 20: 2017.‏

Roden, Eileen; Scott, Lindsay; Lock, Dennis. Programme Management Offices. In: Gower Handbook of Programme Management. Routledge, 2020. p. 312-329.‏

Sajad, M., Sadiq, M., Naveed, K., & Iqbal, M. S. Software Project Management: Tools assessment, Comparison and suggestions for future development. International Journal of Computer Science and Network Security (IJCSNS), 2016, 16(1), 31‏.‏

Salato, Desalegne Sankale. An assessment of project management office role: case study in dashen bank. 2018. PhD Thesis. Addis Ababa University.‏.‏

SANZ, Maria Mercedes Martinez; Ortiz-Marcos, Isabel. Dimensions of knowledge governance in a multi-PMO project context. International Journal of Managing Projects in Business, 2019.‏

Scott, Nolan B. Analysis of the Role of Data in Agile Project Management Methodologies. Thesis Institute, 2019, 50.‏

Seeton, Kristin A. The Impact of Agile Project Management on Productivity in IT Projects. 2022.‏

Sergeeva, Natalya; ALI, Sultan. The role of the Project Management Office (PMO) in stimulating innovation in Projects initiated by Owner and Operator Organizations. Project management journal, 2020, 51.4: 440-451.‏

Sibiya, Mandisa; Aigbavboa, Clinton; Thwala, Wellington. Construction projects’ key performance indexes: a case of the South African construction industry. In: Proceedings of the 2015 International Conference on Construction and Real Estate Management, Lulea, Sweden. 2015. p. 11-12.‏

Szalay, Imre; Kovacs, Adam; Sebestyen, Zoltan. Proposal for typology and definitions of service categories in a general PMO model. In: Creative Construction Conference 2018. Budapest University of Technology and Economics, 2018. p. 641-648.‏

Tohid, Hamid; Nobari, Niloofar. Providing the Proposed Model of Project Management Plan (PMP) Regarding the Role of Project Management Office (PMO) in Integration of Executive Procedures Management in Consultative Engineering Organizations. International Journal of Management, IT and Engineering, 2015, 5.7: 149-164.‏

Yaghoobi, Tahere, and Firoozeh Haddadi. Organizational Performance Measurement by a Framework Integrating BSC and AHP. International Journal of Productivity and Performance Management 65, no. 7, 2016: 959–76. doi:10.1108/IJPPM-01- 2015-0001