Antecedents of tourist loyalty in China’s Kangyang tourism: The influence of destination image, service quality, tourist satisfaction, and affective commitment

Qiang Li, Nutteera Phakdeephirot, Chai Ching Tan

Article ID: 8732
Vol 8, Issue 12, 2024

VIEWS - 22 (Abstract) 7 (PDF)

Abstract


Background: Kangyang tourism, a wellness tourism niche in China, integrates health preservation with tourism through natural and cultural resources. Despite a growing interest in Kangyang tourism, the factors driving tourist loyalty in this sector are underexplored. Methods: Using a sample of 413 tourists, this study employed Covariance-Based Structural Equation Modeling (CB-SEM) to examine the influence of destination image, service quality, tourist satisfaction, and affective commitment on tourist loyalty. Results: The findings reveal that destination image and service quality positively affect tourist satisfaction, affective commitment, and loyalty. Tourist satisfaction and affective commitment are identified as critical drivers of tourist loyalty. Notably, affective commitment plays a stronger role in fostering loyalty compared to satisfaction. Conclusion: These results highlight the importance of a positive destination image and high service quality in enhancing tourist loyalty through increased emotional and psychological attachment. The findings inform strategies for stakeholders to improve Kangyang tourism’s growth by focusing on emotionally engaging experiences and service excellence.


Keywords


tourist loyalty; Kangyang tourism; destination image; service quality; tourist satisfaction; affective commitment

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References


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DOI: https://doi.org/10.24294/jipd.v8i12.8732

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