Total Quality Management (TQM) for the development of future smart and integrated cities and sustainable development

Imane Lamdjad, Buti Obaid Saeed AlFalahi

Article ID: 8456
Vol 8, Issue 12, 2024

VIEWS - 54 (Abstract) 24 (PDF)

Abstract


Sustainable cities have been among governments prevailing approaches for promoting and achieving goal 11 of the United Nations in urban areas. However, development of sustainable cities policies and measures of cities does not follow an organized and consistent approach for planning, designing, applying, and evaluating a comprehensive sustainable cities system. In that context, the objective of this article is to propose and present total quality management (TQM) as a tool that would aid cities in systematically developing to achieve this goal, literature review of research publications analyze. The research fellow descriptive analysis method.the results obtained in this literature review to find total quality management related to sustainable cities. It was concluded that creating a sustainable city and transportation urban requires understanding the total quality management (TQM) tools by policymakers and practitioners and urban center managers with the implementation and management of this tool. The total management for sustainable cities can assist as a viable management tool to more efficient use of resources in order to develop sustainable cities and achieve sustainability and sustainable transportation.

Keywords


sustainable cities; TQM; urban transportation; sustainability; sustainable development goals

Full Text:

PDF


References


Anthony, M. (2006). Abu Dhabi, United Arab Emirates. Greer Library Publishing.

Barrionuevo, J. M., Berrone, P., Ricart, J. E. (2012). Smart cities, sustainable progress. IESE insight, 14(14), 50–57.

Coning, D. (2009). An integrated service excellence model for strategic military test and evaluation facilities: the case of the South African National Department of Defence [PhD thesis]. The North West University.

Darlow, A. (1996). Cultural policy and urban sustainability: making a missing link? Planning Practice and Research, 11, 291–301.

David, C. (1998). Police Administration and Ten Difficult Lessons in Quality. In: Muhammad, A. A.-R. (editors and translators). Center for Research and Studies Dubai Police. Monthly Bulletin. Volume. 78.

Deming, W. E. (1986). Out of the Crisis. Cambridge. MA: MIT Center for Advanced Engineering Study. Massachusetts Institute of Technology.

Dempsey, N. (2006). The Influence of the Quality of the Built Environment on Social Cohesion in English Neighborhoods [PhD thesis]. The Oxford Brookes University.

Eller, K. H., Michaels, R., Abou-Nigm, V. R., Loon, H. V. (2021). SDG 11: sustainable cities and communities. UvA-DARE, 353–381.

Elvira, I., Laurie, H., Nripendra, P. R., et al. (2019). Role of Smart Cities in Creating Sustainable Cities and Communities: A Systematic Literature Review. In: Proceedings of the International Working Conference on Transfer and Diffusion of IT (TDIT 2019); 21–22 June 2019; Accra, Ghana. pp. 311–324.

Hackman, J. R., Wageman, R. (1995). Total quality management: Empirical, conceptual, and practical issues. Administrative science quarterly, 40(2), 309–342. https://doi.org/10.2307/2393640

Hackman, J. R., Wageman, R. (1995). Total quality management: Empirical, conceptual, and practical issues. Administrative science quarterly, 40(2), 309–342. https://doi.org/10.2307/2393640

Hussain, T., Wang, D., Benqian, L. (2024). Examining the role of responsible management, CSR, and TQM in enhancing renewable energy projects: An empirical analysis. Ecological Frontiers, 44(3), 478–488.

Hussain, T., Wang, D., Benqian, L. (2024). Examining the role of responsible management, CSR, and TQM in enhancing renewable energy projects: An empirical analysis. Ecological Frontiers, 44(3), 478–488.

Ishikawa, K. (1985). What IS Total Quality Control? The Japanese Way. Prentice-Hall Publishing.

Joseph, J. (1996). Implementing Quality Management, Overview. In: Abdel, F. A.-S. A.-N. (editors and translators). Total Quality Management. BMEK Publishing.

Juran, J. M. (1969). Managerial Breakthrough: A New Concept of the Manager’s Job. McGraw-HilI Publishing.

Kumar, K., Dixit, S., Mishra, U., Vatin, N. I. (2024). A case study evolving quality management in Indian civil engineering projects using AI techniques: A framework for automation and enhancement. Asian Journal of Civil Engineering, 25(5), 4041–4051.

Moraga, M. V., Gacutan, S. M., Nazaire, D. N., et al. (2025). Analyzing the Effect of TQM Practices on the Project Performance Among Construction Firms in the National Capital Region, Philippines. Review of Integrative Business and Economics Research. 14(1), 174.

Prado-Lorenzo, J. M., García-Sánchez, I. M., Cuadrado-Ballesteros, B. (2012). Sustainable cities: do political factors determine the quality of life? Journal of cleaner production, 21(1), 34–44.

Rao, A., Carr, L. P., Dambolena, I., et al. (1996). Total quality management: A cross functional perspective. Wiley Publishing. p. 630.

Richard, L. W. (2005). Basics of Comprehensive Quality Management. Amacom Books Publishing.

Sripan, K. (2024). Total quality management for organization development: Theory and practice. Journal of Research Administration, 6(1).

Swanepoel, T. (2012). A comprehensive quality management model for community newspapers [PhD thesis]. The North-West University.

United Nations Population Fund. (2007). State of World Population 2007: Unleashing the Potential of Urban Growth. p. 108.

Warren, H. S., Jerome, P. F. (1993). TQ Manager: A Practical Guide for Managing in a Total Quality Organization. Jossey-Bass Publishing.

Wruck, K. H., Michael, C. J. (1994). Science, specific knowledge, and Total Quality Management. Journal of Accounting and Economics, 18, 247–287.




DOI: https://doi.org/10.24294/jipd.v8i12.8456

Refbacks

  • There are currently no refbacks.


Copyright (c) 2024 Imane Lamdjad, Buti Obaid Saeed AlFalahi

License URL: https://creativecommons.org/licenses/by/4.0/

This site is licensed under a Creative Commons Attribution 4.0 International License.