Exploring service quality of inland container depot-empirical evidence from the Red River Delta, Vietnam

Vu Yen Mai, Huu Tuyen Duong, Sy Sua Tu

Article ID: 7979
Vol 8, Issue 12, 2024

VIEWS - 1159 (Abstract)

Abstract


Inland Container Depots (ICDs) are inland multi-modal terminals where goods in intermodal loading units can be transferred directly to seaports. The contribution of ICDs to regions’ economic and social growth is undeniable. To achieve the sustainable development of ICDs, evaluating and improving their service quality is critical. This study aims to investigate the factors contributing to the service quality of ICD in a developing country. The data utilized covers some ICDs in the Red River Delta, Vietnam. Regarding analytic methods, descriptive statistics first were run to show the level of aspects of service quality of ICDs. Subsequently, attitudinal statements were analyzed using exploratory factor analysis before linear regression was applied to recognize the factors influencing the service quality of ICDs. Generally, the service quality of ICDs was evaluated at an acceptable level but far from the high one. The results suggested that the four influential service quality factors included location and accessibility, facilities, process and management, and labor. Based on the findings of contributing factors, managerial implications were proposed.


Keywords


inland container depots; ICDs; service quality; logistics; Vietnam; accessibility

Full Text:

PDF


References

  1. Akinade, A. (2020). Restructuring Old-Path Dependence in Inland Container Depots in the Nigerian Maritime Industry. Walden Dissertations and Doctoral Studies.
  2. Ambrosino, D., & Sciomachen, A. (2014). Location of Mid-range Dry Ports in Multimodal Logistic Networks. Procedia-Social and Behavioral Sciences, 108, 118–128. https://doi.org/10.1016/j.sbspro.2013.12.825
  3. Andersson, D., Roso, V. (2016). Developing Dry Ports Through the Use of Value-Added Services. Springer International Publishing. pp. 191–203.
  4. Božičević, J., Lovrić, I., Bartulović, D., et al. (2021). Determining Optimal Dry Port Location for Seaport Rijeka Using AHP Decision-Making Methodology. Sustainability, 13(11), 6471. https://doi.org/10.3390/su13116471
  5. Bui, V. D., & Nguyen, H. P. (2022). The role of the inland container depot system in developing a sustainable transport system. International Journal of Knowledge-Based Development, 12(3/4), 424. https://doi.org/10.1504/ijkbd.2022.128914
  6. Cao, P., Zheng, Y., Yuen, K. F., et al. (2023). Inter-terminal transportation for an offshore port integrating an inland container depot. Transportation Research Part E: Logistics and Transportation Review, 178, 103282. https://doi.org/10.1016/j.tre.2023.103282
  7. Closs, D. J., & Savitskie, K. (2003). Internal and External Logistics Information Technology Integration. The International Journal of Logistics Management, 14(1), 63–76. https://doi.org/10.1108/09574090310806549
  8. Cullinane, K., Bergqvist, R., & Wilmsmeier, G. (2012). The dry port concept-Theory and practice. Maritime Economics & Logistics, 14(1), 1–13. https://doi.org/10.1057/mel.2011.14
  9. Ha, M. H., Yang, Z., & Lam, J. S. L. (2019). Port performance in container transport logistics: A multi-stakeholder perspective. Transport Policy, 73, 25–40. https://doi.org/10.1016/j.tranpol.2018.09.021
  10. Jeevan, J., Chen, S. L., & Cahoon, S. (2018). The impact of dry port operations on container seaports competitiveness. Maritime Policy & Management, 46(1), 4–23. https://doi.org/10.1080/03088839.2018.1505054
  11. Kolanović, I., Skenderović, J., Zenzerović, Z. (2008). Defining the port service quality model by using the factor analysis. Pomorstvo, 22, 283-297.
  12. Lai, K. (2004). Service capability and performance of logistics service providers. Transportation Research Part E: Logistics and Transportation Review, 40(5), 385–399. https://doi.org/10.1016/j.tre.2004.01.002
  13. Lai, K., Edwin Cheng, T. C., & Yeung, A. C. L. (2004). An Empirical Taxonomy for Logistics Service Providers. Maritime Economics & Logistics, 6(3), 199–219. https://doi.org/10.1057/palgrave.mel.9100109
  14. Laptaned, U. (2007). Developing Inland Container Depot (ICD) for the Indo-China Intersection Logistics Center: Case Study of Phitsanulok Province. Available online: https://api.semanticscholar.org/CorpusID:167849334 (accessed on 24 May 2024).
  15. Marlow, P. B., & Paixão Casaca, A. C. (2003). Measuring lean ports performance. International Journal of Transport Management, 1(4), 189–202. https://doi.org/10.1016/j.ijtm.2003.12.002
  16. Mtshiselwa, M. T. (2014). A customer service strategy for Ngqura Container Terminal [Master’s thesis]. Nelson Mandela Metropolitan University Business School.
  17. Nguyen, L. C., & Notteboom, T. (2018). The relations between dry port characteristics and regional port-hinterland settings: findings for a global sample of dry ports. Maritime Policy & Management, 46(1), 24–42. https://doi.org/10.1080/03088839.2018.1448478
  18. Nguyen, L. C., Thai, V. V., Nguyen, D. M., et al. (2021). Evaluating the role of dry ports in the port-hinterland settings: Conceptual framework and the case of Vietnam. The Asian Journal of Shipping and Logistics, 37(4), 307–320. https://doi.org/10.1016/j.ajsl.2021.09.001
  19. Nguyen, M. H., & Pojani, D. (2024). The effect of fuel price fluctuations on utilitarian cycling rates: A survey of cyclists in Vietnam. Journal of Transport Geography, 115, 103793. https://doi.org/10.1016/j.jtrangeo.2024.103793
  20. Nguyen, M. H., & Pojani, D. (2021). Covid-19 need not spell the death of public transport: Learning from Hanoi’s safety measures. Journal of Transport & Health, 23, 101279. https://doi.org/10.1016/j.jth.2021.101279
  21. Nguyen, M. H., Pojani, D., Nguyen-Phuoc, D. Q., et al. (2024). Do parents support e-bike use among teenagers, and why? Evidence from Vietnam. Journal of Transport & Health, 38, 101861. https://doi.org/10.1016/j.jth.2024.101861
  22. Pham, T. Y., & Yeo, G. T. (2019). Evaluation of Transshipment Container Terminals’ Service Quality in Vietnam: From the Shipping Companies’ Perspective. Sustainability, 11(5), 1503. https://doi.org/10.3390/su11051503
  23. Phan, T. M., Thai, V. V., & Vu, T. P. (2020). Port service quality (PSQ) and customer satisfaction: an exploratory study of container ports in Vietnam. Maritime Business Review, 6(1), 72–94. https://doi.org/10.1108/mabr-01-2020-0003
  24. Proceedings of the International Conference on Innovations for Sustainable and Responsible Mining. (2021). Lecture Notes in Civil Engineering. Springer International Publishing.
  25. Rodrigue, J. P., & Notteboom, T. (2012). Dry ports in European and North American intermodal rail systems: Two of a kind? Research in Transportation Business & Management, 5, 4–15. https://doi.org/10.1016/j.rtbm.2012.10.003
  26. Roso, V. (2008). Factors influencing implementation of a dry port. International Journal of Physical Distribution & Logistics Management, 38(10), 782–798. https://doi.org/10.1108/09600030810926493
  27. Roso, V., & Lumsden, K. (2010). A review of dry ports. Maritime Economics & Logistics, 12(2), 196–213. https://doi.org/10.1057/mel.2010.5
  28. Roso, V., Woxenius, J., & Lumsden, K. (2009). The dry port concept: connecting container seaports with the hinterland. Journal of Transport Geography, 17(5), 338–345. https://doi.org/10.1016/j.jtrangeo.2008.10.008
  29. Reliability and Statistics in Transportation and Communication. (2020). Lecture Notes in Networks and Systems. Springer International Publishing.
  30. Sauvage, T. (2003). The relationship between technology and logistics third‐party providers. International Journal of Physical Distribution & Logistics Management, 33(3), 236–253. https://doi.org/10.1108/09600030310471989
  31. Sayareh, J., Iranshahi, S., & Golfakhrabadi, N. (2016). Service Quality Evaluation and Ranking of Container Terminal Operators. The Asian Journal of Shipping and Logistics, 32(4), 203–212. https://doi.org/10.1016/j.ajsl.2016.12.003
  32. Tadić, S., Krstić, M., Roso, V., et al. (2020). Dry Port Terminal Location Selection by Applying the Hybrid Grey MCDM Model. Sustainability, 12(17), 6983. https://doi.org/10.3390/su12176983
  33. Thai, V. V. (2013). Logistics service quality: conceptual model and empirical evidence. International Journal of Logistics Research and Applications, 16(2), 114–131. https://doi.org/10.1080/13675567.2013.804907
  34. Thai, V. V. (2008). Service quality in maritime transport: conceptual model and empirical evidence. Asia Pacific Journal of Marketing and Logistics, 20(4), 493–518. https://doi.org/10.1108/13555850810909777
  35. Tran, N. A. T., Nguyen, H. L. A., Nguyen, T. B. H., et al. (2022). Health and safety risks faced by delivery riders during the Covid-19 pandemic. Journal of Transport & Health, 25, 101343. https://doi.org/10.1016/j.jth.2022.101343
  36. Ugboma, C., Ugboma, O., & Damachi, B. (2009). A comparative assessment of service quality perspectives and satisfaction in ports: evidence from Nigeria. International Journal of Shipping and Transport Logistics, 1(2), 172. https://doi.org/10.1504/ijstl.2009.024494
  37. Van den Berg, R., & De Langen, P. W. (2011). Hinterland strategies of port authorities: A case study of the port of Barcelona. Research in Transportation Economics, 33(1), 6–14. https://doi.org/10.1016/j.retrec.2011.08.002
  38. Wiegmans, B. W., Rietveld, P., Nijkamp, P., (2001). Container terminal services and quality. Container terminal services and quality, Research Memorandum. https://doi.org/10.1016/S0386-1112(14)60070-4
  39. Woo, S., Pettit, S. J., & Beresford, A. K. C. (2013). An assessment of the integration of seaports into supply chains using a structural equation model. Supply Chain Management: An International Journal, 18(3), 235–252. https://doi.org/10.1108/scm-09-2011-0264
  40. Yang, C. C., Marlow, P. B., & Lu, C. S. (2009). Assessing resources, logistics service capabilities, innovation capabilities and the performance of container shipping services in Taiwan. International Journal of Production Economics, 122(1), 4–20. https://doi.org/10.1016/j.ijpe.2009.03.016
  41. Zainuddin, N., Mohd Saifudin, A., Zalazilah, M. H., et al. (2019). Inland port logistical issues in Northern Region of Peninsular Malaysia. Journal of Humanities, Language, Culture and Business, 3, 51-65.


DOI: https://doi.org/10.24294/jipd.v8i12.7979

Refbacks

  • There are currently no refbacks.


Copyright (c) 2024 Vu Yen Mai, Huu Tuyen Duong, Sy Sua Tu

License URL: https://creativecommons.org/licenses/by/4.0/

This site is licensed under a Creative Commons Attribution 4.0 International License.