Digital transformation of E-Visa on arrival to support the recovery of the tourism sector in Bali province

Barron Ichsan, Yogi Suprayogi Sugandi, Widya Setiabudi Sumadinata, Slamet Usman Ismanto

Article ID: 7924
Vol 8, Issue 10, 2024

VIEWS - 1078 (Abstract)

Abstract


Tourism is one of the important sectors that support Indonesia’s economic growth. The tourism sector itself plays a strategic role in increasing the country’s foreign exchange. However, during the Covid-19 pandemic, tourism became one of the most affected sectors. Electronic visa on arrival (e-VOA) is a form of digital transformation in immigration services offered by the Indonesian government to increase the number of tourist arrivals during the recovery of the national economy, especially in the tourism sector, after the Covid-19 pandemic. This study provides an in-depth insight into how e-VOA functions as a digital transformation tool in the immigration and tourism sectors. By exploring the impact of e-VOA implementation, this article contributes to the understanding of how digitalisation can improve the efficiency of administrative processes and support the recovery of the tourism sector in post-pandemic Bali. This study uses qualitative approaches and methods with descriptive analysis techniques to create an objective description of a situation through numbers or statistical data. The results of this study show that e-VOA services effectively contribute to an increase in the number of foreign tourists in Bali. It also has a positive impact on the economic growth of tourism-related businesses in Bali.


Keywords


digital transformation; e-VOA; immigration service; economic recovery

Full Text:

PDF


References

  1. Adrian, M., Resen, P. T. K., & Renaningtyas, M. A. (2023). Penggunaan sistem e-visa dalam peningkatan ekonomi berbasis pariwisata : analisis kunjungan turis mancanegara di Bali. Journal of Economic, Business & Accounting Research, 1(1). https://doi.org/10.61511/jembar.v1i1.2023.112
  2. Badan Pusat Statistik Republik Indonesia (BPS RI). (2024a). Monthly Number of Domestic Travelers to Bali, 2004–2022 (Indonesian). Badan Pusat Statistik Republik Indonesia.
  3. Badan Pusat Statistik Republik Indonesia (BPS RI). (2024b). Number of Foreign Travelers to Bali and Indonesia, 1969–2022 (Indonesian). Badan Pusat Statistik Republik Indonesia.
  4. Badan Pusat Statistik Republik Indonesia (BPS RI). (2024c). Total Foreign Exchange in the Tourism Sector (Indonesian). Badan Pusat Statistik.
  5. Bank Indonesia (BI). (2023). Bali Province Economic Report August 2023 (Indonesian). Badan Pusat Statistik Republik Indonesia.
  6. Bannister, F., & Connolly, R. (2014). ICT, public values and transformative government: A framework and programme for research. Government Information Quarterly, 31(1), 119–128. https://doi.org/10.1016/j.giq.2013.06.002
  7. Cárdenas-García, P. J., Sánchez-Rivero, M., & Pulido-Fernández, J. I. (2013). Does Tourism Growth Influence Economic Development? Journal of Travel Research, 54(2), 206–221. https://doi.org/10.1177/0047287513514297
  8. Creswell, J. W. (2010). Research Design. Pustaka Pelajar.
  9. Decastri, M., Gagliarducci, F., Previtali, P., & Scarozza, D. (2019). Understanding the Use of Smart Working in Public Administration: The Experience of the Presidency of the Council of Ministers. In P. Spagnoletti, M. De Marco, N. Pouloudi, D. Te’eni, J. vom Brocke, R. Winter, & R. Baskerville (Eds.), Exploring Digital Ecosystems: Organizational and Human Challenges (1st ed., pp. 343–364). Springer. https://doi.org/10.1007/978-3-030-23665-6_25
  10. Dunleavy, P. (2005). New Public Management Is Dead--Long Live Digital-Era Governance. Journal of Public Administration Research and Theory, 16(3), 467–494. https://doi.org/10.1093/jopart/mui057
  11. Ebert, C., & Duarte, C. H. C. (2018). Digital Transformation. IEEE Software, 35(4), 16–21. https://doi.org/10.1109/ms.2018.2801537
  12. Enang, I., Asenova, D., & Bailey, S. J. (2020). Identifying influencing factors of sustainable public service transformation: a systematic literature review. International Review of Administrative Sciences, 88(1), 258–280. https://doi.org/10.1177/0020852319896399
  13. Estheria, D., Dhikadara, D., Rahmasari, I., et al. (2022). Implementasi Pemanfaatan Teknologi Informasi pada Kebijakan Visa Indonesia. Jurnal Kajian Stratejik Ketahanan Nasional, 5(2), 41-55.
  14. Gil-Garcia, J. R., Zhang, J., & Puron-Cid, G. (2016). Conceptualizing smartness in government: An integrative and multi-dimensional view. Government Information Quarterly, 33(3), 524–534. https://doi.org/10.1016/j.giq.2016.03.002
  15. Goodsell, C. T. (2006). A New Vision for Public Administration. Public Administration Review, 66(4), 623–635. https://doi.org/10.1111/j.1540-6210.2006.00622.x
  16. Gutierriz, I., Ferreira, J. J., & Fernandes, P. O. (2023). Digital transformation and the new combinations in tourism: A systematic literature review. Tourism and Hospitality Research. https://doi.org/10.1177/14673584231198414
  17. Haug, N., Dan, S., & Mergel, I. (2023). Digitally-induced change in the public sector: a systematic review and research agenda. Public Management Review, 26(7), 1963–1987. https://doi.org/10.1080/14719037.2023.2234917
  18. Mahadevan, R., Amir, H., & Nugroho, A. (2016). Regional impacts of tourism-led growth on poverty and income inequality. Tourism Economics, 23(3), 614–631. https://doi.org/10.5367/te.2015.0534
  19. Mergel, I., Edelmann, N., & Haug, N. (2019). Defining digital transformation: Results from expert interviews. Government Information Quarterly, 36(4), 101385. https://doi.org/10.1016/j.giq.2019.06.002
  20. Mergel, I., Gong, Y., & Bertot, J. (2018). Agile government: Systematic literature review and future research. Government Information Quarterly, 35(2), 291–298. https://doi.org/10.1016/j.giq.2018.04.003
  21. Miles, M. B., Huberman, A. M., & Saldaña, J. (2014). Qualitative Data Analysis A Methods Sourcebook. SAGE Publications.
  22. Moon, M. J., & Bretschneiber, S. (2002). Does the Perception of Red Tape Constrain IT Innovativeness in Organizations? Unexpected Results from a Simultaneous Equation Model and Implications. Journal of Public Administration Research and Theory, 12(2), 273–292. https://doi.org/10.1093/oxfordjournals.jpart.a003532
  23. Nanda, W. D., Widianingsih, I., & Miftah, A. Z. (2023). The Linkage of Digital Transformation and Tourism Development Policies in Indonesia from 1879–2022: Trends and Implications for the Future. Sustainability, 15(13), 10201. https://doi.org/10.3390/su151310201
  24. OECD. (2009). Rethinking e-Government Services: User-centred Approaches (OECD E-Government Studies). https://doi.org/10.1787/9789264059412-en
  25. Osborne, S. P. (2018). From public service-dominant logic to public service logic: are public service organizations capable of co-production and value co-creation? Public Management Review, 20(2), 225–231. https://doi.org/10.1080/14719037.2017.1350461
  26. Osborne, S. P., Radnor, Z., & Strokosch, K. (2016). Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment? Public Management Review, 18(5), 639–653. https://doi.org/10.1080/14719037.2015.1111927
  27. Pérez, A. M., Martínez-sánchez, M. E., & Nicolas-sans, R. (2022). The Spanish Tourism Sector: Digital Transformation and Total Factor. Cuadernos de Economía, 45(127), 140-155.
  28. Putri, R. S. (2023). Sandiaga Uno Permudah Turis Asing Datang ke RI Pakai Cara Ini. CNBC Indonesia.
  29. Schedler, K., Guenduez, A. A., & Frischknecht, R. (2019). How smart can government be? Exploring barriers to the adoption of smart government. Information Polity, 24(1), 3–20. https://doi.org/10.3233/ip-180095
  30. Stoker, G. (2006). Public Value Management. The American Review of Public Administration, 36(1), 41–57. https://doi.org/10.1177/0275074005282583
  31. Torfing, J. (2018). Collaborative innovation in the public sector: the argument. Public Management Review, 21(1), 1–11. https://doi.org/10.1080/14719037.2018.1430248
  32. UNWTO. (2020). Digital Transformation. UNWTO.
  33. Veglianti, E. (2023). Working Environment and Digital Transformation. In SpringerBriefs in Business. Springer International Publishing. https://doi.org/10.1007/978-3-031-16738-6


DOI: https://doi.org/10.24294/jipd.v8i10.7924

Refbacks

  • There are currently no refbacks.


Copyright (c) 2024 Barron Ichsan, Yogi Suprayogi Sugandi, Widya Setiabudi Sumadinata, Slamet Usman Ismanto

License URL: https://creativecommons.org/licenses/by/4.0/

This site is licensed under a Creative Commons Attribution 4.0 International License.