The impact of multilevel governance on urban public services—A perspective based on institutions, policies, and public participation

Shunan Zhou, Chuleerat Kongruang

Article ID: 6315
Vol 8, Issue 10, 2024

VIEWS - 52 (Abstract) 69 (PDF)

Abstract


This academic paper explores the impact of multi-entity cooperation on the effectiveness of public service provision in China. It examines the social governance pattern proposed by the 19th National Congress of the CCP and the emphasis on co-building, co-governing, and sharing. The paper highlights the need for collaboration among various entities and the transition from sole government provision to improve urban public services. It aims to investigate the moderating effects of institutions, policies, and public participation. The study will involve quantitative and qualitative phases in three cities in Guangdong Province and target governmental departments, commercial organizations, non-profit social organizations, and local residents. The research aims to provide policy recommendations, innovate institutional policies, enhance public engagement, and improve multi-party cooperation and urban public services. It seeks to contribute practical models and measures for effective government public management and service implementation.


Keywords


China’s development; social governance; public service; multi-entity cooperation; urban public services

Full Text:

PDF


References


Aghazadeh, S. A., & Aldoory, L. (2023). Community based participatory research for public relations: Realizing potential for researcher-participant relationships. Public Relations Review, 49(1), 102290. https://doi.org/10.1016/j.pubrev.2023.102290

Agranoff, R., & McGuire, M. (2001). Big questions in public network management research. Journal of Public Administration Research and Theory, 11(3), 295-326.

Agranoff, R., McGuire, M. (2003). Collaborative Public Management: New Strategies for Local Governments. Georgetown University Press.

Andranovich, G. (1995). Achieving Consensus in Public Decision Making: Applying Interest-Based Problem Solving to the Challenges of Intergovernmental Collaboration. The Journal of Applied Behavioral Science, 31(4), 429–445. https://doi.org/10.1177/0021886395314003

Andranovich, G. (1995). Achieving consensus in public decision making: Applying interest-based problem-solving to the challenges of intergovernmental collaboration. The Journal of Applied Behavioral Science, 31(4), 429-445.

Chen, Y., Wei, C. (2018). The Significance of Public Governance Theory for Solving the Dilemma of Consultative Governance in China. J. Jiangxi Social Sciences.

Chen, Z. (2020). Construction and Empirical Research on the Quality Management System of Basic Public Services. Journal of the Party School of the CPC Tianjin Municipal Committee, 03, 86–95. https://doi.org/10.16029/j.cnki.1008-410X.2020.03.010

Chen, Z. (2010). Public Policy Studies. China Renmin University Press.

Chen, Z. (2011). Introduction to Public Services. Peking University Press.

China (Hainan) Reform and Development Research Institute (2006). Focus on China’s Public Service System. China Economic Publishing House.

China’s State Council Official Website. (2023). Memo of the 2022 Central Economic Work Conference: Starting a good beginning for comprehensively building a socialist modern country. Available online: https://www.gov.cn/xinwen/2022-12/18/content_5732562.htm (accessed on 18 February 2023).

Cho, C. H., & Leckenby, J. D. (1999). Interactivity as a measure of advertising effectiveness. Proceedings of the American Academy of Advertising, 162-179.

Crosby, L. A., Evans, K. R., & Cowles, D. (1990). Relationship Quality in Services Selling: An Interpersonal Influence Perspective. Journal of Marketing, 54(3), 68–81. https://doi.org/10.1177/002224299005400306

Dong, W., Zhuang, G. Analysis of the Essence of Relational Governance and Its Application in Related Research. Soft Science, 26(9), 133-137.

Evert, V. (1997). Public Policy and Program Evaluation. New Brunswick, NJ: Transaction Publishers.

Gemuenden, H. G., & Lechler, T. (1997). Success factors of project management: the critical few—An empirical investigation. In: Innovation in Technology Management-The Key to Global Leadership. In: Proceedings of the PICMET97: Portland International Conference on Management and Technology. pp. 375-377.

Goldsmith, S., & Eggers, W. D. (2005). Govern by Network: The New Shape of the Public Sector. Brookings Institution Press.

Gronroos, C. (2007). Service Management and Marketing: Customer Management in Service Competition. John Wiley & Sons.

Gu, M. (2007). Analysis of the Marketization of Rural Public Product Provision in China. Academic Forum.

Guo, Q., Yu, Y. (2010). Analysis of the Model of Civil Organization Participation in Public Service Procurement. Journal of Southwest Minzu University: Humanities and Social Sciences Edition.

Hu, L. (2019). Research on Participatory Governance in Urban Community under the Goal of Joint Construction, Governance, and Sharing. Northeast Normal University.

Huang, L. (2022). Regional Differences in the Level of Urban Basic Public Services in China. China Foreign Investment, 9

Israel, B. A., Schulz, A. J., Parker, E. A., et al. (1998). Review Of Community-Based Research: Assessing Partnership Approaches to Improve Public Health. Annual Review of Public Health, 19(1), 173–202. https://doi.org/10.1146/annurev.publhealth.19.1.173

Jessor, R. (1993). Political Person: The Social Bases of Politics. Commercial Press.

Johnson, G. J., Bruner II, G. C., & Kumar, A. (2006). Interactivity and its Facets Revisited: Theory and Empirical Test. Journal of Advertising, 35(4), 35–52. https://doi.org/10.2753/joa0091-3367350403

Li, Y. (2003). Analysis of the Guarantee and Principles of Marketization of Public Services. Academic Exchange, 1. 59‒61.

Lin, Y., Zhang, S. (1982). Public Policy. Wu-Nan Publishing.

Ling, F. Y. Y., Ong, S. Y., Ke, Y., et al. (2014). Drivers and barriers to adopting relational contracting practices in public projects: Comparative study of Beijing and Sydney. International Journal of Project Management, 32(2), 275–285. https://doi.org/10.1016/j.ijproman.2013.04.008

Lipsky, M. (1993). Street-Level Bureaucracy: Dilemmas of the Individual in Public Services. Commercial Press.

Mattessich, P., Monsey, B. R. (2007). Innovative Collaboration: What makes it work. Amherst H. Wilder Foundation.

Mulhern, F. J. (1999). Customer profitability analysis: Measurement, concentration, and research directions. Journal of Interactive Marketing, 13(1), 25-40.

National Standard of the People’s Republic of China. (2018). Guidelines for the Evaluation Model and Method of Public Service Effectiveness. The State Administration for Market Regulation and the Standardization Administration of China.

Navarro-Garcia, A., Sanchez-Franco, M. J., & Rey-Moreno, M. (2016). Relational governance mechanisms in export activities: Their determinants and consequences. Journal of Business Research, 69(11), 4750-4756. https://doi.org/10.1016/j.jbusres.2016.04.025

Ocksen, R. J. (2005). Governance of Local Public Economy. Peking University Press.

Peng, Z. (2002). Discussion on Network Governance Theory. China Soft Science, 3, 51-55.

Peng, Z., Huang, J., & Yu, M. (2012). Exploring the decision-making process of crisis information dissemination in online forums: A multi-attribute decision-making method for uncertainty. Journal of Shanghai Jiao Tong University, 11, 30.

People’s Daily. (2021). People’s aspiration for a better life is our goal of struggle (Chinese). Available online: https://theory.gmw.cn/2021-08/11/content_35070579.htm (accessed on 18 February 2023).

Roberts, K., Varki, S., & Brodie, R. (2003). Measuring the quality of relationships in consumer services: an empirical study. European Journal of Marketing, 37(1/2), 169–196. https://doi.org/10.1108/03090560310454037

Rosanvallon, P. (2001). The New Age of Politics: A Time of Crisis and Risks. Nanchang: Jiangxi People’s Publishing House, 189.

Roseau. (2001). Governance Without Government. Nanchang: Jiangxi People’s Publishing House. p. 189.

Segall, M. H. (1976). Human Behavior and Public Policy: A Political Psychology. New York: Pergamon Press.

Shu, Y., Fan, Y. (2013). Thoughts on Optimizing the Performance Evaluation of Basic Public Services and Institutional Support. Theoretical Guide, 3(3). https://doi.org/10.3969/j.issn.1002-7408.2013.03.004

Shu, Y., & Fan, Y. (2013). Thoughts on Optimizing the Performance Evaluation of Basic Public Services and Institutional Support. Theoretical Guide, 3(3). https://doi.org/10.3969/j.issn.1002-7408.2013.03.004

Steuer, J. (1992). Defining virtual reality: Dimensions determining telepresence. Journal of Communication, 42(4), 73-93.

Su, Q., Song, Y., Li, Z., et al. (2008). The impact of supply chain relationship quality on cooperative strategy. Journal of Purchasing and Supply Management, 14(4), 263–272. https://doi.org/10.1016/j.pursup.2008.08.002

Tang, M. (2015). Factors Influencing the Provision of Community Sports Public Services under Multi-Center Governance: A Case Study of Luyang District, Hefei City. Huazhong University of Science and Technology.

Tian, S. (2020). Does Fiscal Decentralization in China Inhibit Government Provision of Public Services? Journal of Southwest Minzu University: Humanities and Social Sciences Edition.

Wang, L., Cai, L. (2019). Public Management. Renmin University of China Press.

Woo, K., & Ennew, C. T. (2004). Business‐to‐business relationship quality. European Journal of Marketing, 38(9/10), 1252–1271. https://doi.org/10.1108/03090560410548960

Xia, Z., Bi, R. (2009). Coordination Mechanism for the Diversified Provision of Public Services. Journal of Sichuan University: Philosophy and Social Sciences Edition.

Xin Hua News. (2021). Moving forward steadily and opening a new chapter. In: Proceedings of the Focus on the 2021 Central Economic Work Conference; 8–10 December 2021; Beijing, China.

Yuan, D., Li, W. (2014). Construction and Governance of Government Value Network Relationships. Journal of National Academy of Governance, 4.

Zhang, J. (2008). Service-oriented Government and the Multiple Provision of Public Services. Journal of Tianjin Normal University: Social Sciences Edition, 2.

Zhang, Q., Mei, Y. (2020). Quality Monitoring of Basic Public Services: Theoretical Logic, System Construction, and Implementation Mechanism. J. Jianghai Academic Journal, 4, 242-247.

Zhao, L. (2014). Research on Innovative Policy Evaluation Theory and Methods—Based on the Perspective of Public Policy Evaluation Logical Framework. Scientific Research, 2.

Zhou, Y. (2014). Research on the Effectiveness of Public Policy Simulation [PhD thesis]. Harbin Institute of Technology.

Zhu, J. (2020). Multiple Governance: Thinking about the Modernization Path of Governance in China. Social and Economic Issues.

Zhu, D., Li, B. (2018). Behavioral Science and Public Policy: Pursuing Policy Effectiveness. Chinese Public Administration, 8.




DOI: https://doi.org/10.24294/jipd.v8i10.6315

Refbacks

  • There are currently no refbacks.


Copyright (c) 2024 Shunan Zhou, Chuleerat Kongruang

License URL: https://creativecommons.org/licenses/by/4.0/

This site is licensed under a Creative Commons Attribution 4.0 International License.