Unlocking sustainable competitive advantage: The catalytic role of digital talent and knowledge workers in digital leadership in tourism and hospitality industry

Bassam Samir Al-Romeedy, Thaib Alharethi

Article ID: 10395
Vol 8, Issue 15, 2024


Abstract


The study aims to investigate the impact of digital leadership on sustainable competitive advantage, digital talent, and knowledge workers. Additionally, it explores the mediating role of digital talent (DT) and knowledge workers (KW) in the relationship between digital leadership (DL) and sustainable competitive advantage (SC), using the Technology Acceptance Model (TAM) as its theoretical foundation. The researchers employed Partial Least Squares Structural Equation Modeling (PLS-SEM) to examine survey data from 784 employees working in Egyptian travel agencies and tour operators. The results demonstrate that DL significantly enhances SC, DT, and KW. Moreover, DT and KW were shown to positively contribute to SC and serve as partial mediators in the relationship between DL and SC. The findings highlight the crucial role of developing DT and creating an environment that embraces technological acceptance and innovation. This approach amplifies the strategic effectiveness of DL, ultimately contributing to long-term organizational success.


Keywords


digital leadership; sustainable competitive advantage; digital talent; knowledge worker; travel agency; tour operator

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DOI: https://doi.org/10.24294/jipd10395

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