A maturity model for performance management in education systems: Evidence from Morocco

Hind Benlhabib, Abdelaziz Berrado

Article ID: 10054
Vol 8, Issue 16, 2024

VIEWS - 0 (Abstract) 0 (PDF)

Abstract


Performance Management is a major concern to various stakeholders in Education System, it is considered to be key driver to improve school effectiveness and learning quality. However, the complexity of education Systems, has made it challenging to apply an effective PM model. This study paper introduces a maturity model with six dimensions, fifteen Capability Areas and forty-two Best-Practices to assess education systems’ organizational capacity for performance management. It provides deep insights into their structural and functional characteristics and serves as a framework for decision-makers to identify and implement missing practices while enhancing existing ones. The maturity model was developed following the Design Science Research methodology to ensure both rigor and relevance. A bottom-up approach guided its design, integrating insights from extensive literature reviews and lessons learned from benchmark countries. The evaluation process employed a qualitative approach, using focus groups with a carefully selected cohort of academics, experts, and practitioners. The Moroccan case study serves as part of the “Reflection and Learning” phase, providing an initial test for the model and paving the way for further empirical research. Future studies will aim to test, refine, and extend the model, facilitating its application across diverse educational contexts.


Keywords


performance management; education system; design science research; maturity models; Morocco

Full Text:

PDF


References


Abdouh, A. 2022. Une lecture succincte de la construction du nouveau modèle de développement. hal.science. https://hal.science/hal-03564341/

Aho, M. (2009). A capability maturity model for corporate performance management–an empirical study in large Finnish manufacturing companies. Proceedings from the eBRF.

Ahumada, L., Galdames, S., & Clarke, S. (2016). Understanding leadership in schools facing challenging circumstances: A Chilean case study. International Journal of Leadership in Education, 19(3), 264-279.

Benlhabib, H., and Berrado, A. (2019). A review about performance management in education systems: Case of Morocco. In Proceedings of the International Conference on Industrial Engineering and Operations Management (Vol. 2019).

Benlhabib, H., and Berrado, A. (2020). On the complementarity between performance management and evaluation in education system: Case of morocco. Proceedings of the International Conference on Industrial Engineering and Operations Management, (August), 683–695.

Benlhabib, H., & Berrado, A. (2022). A review about maturity models development process, Case of performance management in Education. Proceedings of the International Conference on Industrial Engineering and Operations Management Istanbul, Turkey, March 7-10, 2022.

Becker, J., Knackstedt, R., and Pöppelbuß, J. (2009). Developing maturity models for IT management: A procedure model and its application. Business and information systems engineering, 1, 213-222.

Bennett, C. J. (1991). What Is Policy Convergence and What Causes It? British Journal of Political Science, 21(2), 215–233. doi:10.1017/S0007123400006116.

Bititci, U., Garengo, P., Ates, A., et al. (2015). Value of maturity models in performance measurement. International Journal of Production Research, 53(10), 3062–3085. https://doi.org/10.1080/00207543.2014.970709.

Bourdieu, P. (1999). Rethinking the state: Genesis and structure of the bureaucratic field. In G. Steinmetz (Ed.), State/culture: State-formation after the cultural turn (pp. 53–75). Ithaca, NY: Cornell University Press.

Bourgeois, I., and Cousins, J. B. (2013). Understanding Dimensions of Organizational Evaluation Capacity. American Journal of Evaluation, 34(3) 299–319. https://doi.org/10.1177/1098214013477235.

Brinkerhoff, D. W., and Brinkerhoff, J. M. (2015). Public Sector Management Reform in Developing Countries: Perspectives Beyond NPM Orthodoxy. Public Administration and Development, 35(4) 222–237. https://doi.org/10.1002/pad.1739.

Brudan, A. (2010). Rediscovering performance management: systems, learning and integration. Measuring Business Excellence 14(1) 109–123. https://doi.org/10.1108/13683041011027490.

Cabalin, C., & Andrada, P. (2023). Framing teacher identity in an era of accountability: Media and teachers’ narratives in Chile. Education Policy Analysis Archives, 31(85). https://doi.org/10.14507/epaa.31.7616

Campbell, C. (2021). Educational equity in Canada: the case of Ontario’s strategies and actions to advance excellence and equity for students. School Leadership & Management, 41(4-5), 409-428.

Capusneanu, S., Barbu, C. M., and Aslam, H. D. (2012). New dimensions of performance measurement. Annales Universitatis Apulensis: Series OeconomiCA14(2), 334. https://doi.org/10.29302/oeconomica.2012.14.2.3.

Choi, Y., Lee, S., & Oh, H. (2024). From the best practices of successful school leaders: Developing and validating the principal competencies inventory in South Korea. Educational Management Administration & Leadership, 52(3), 686-710. https://doi.org/10.1177/17411432221082914

Clarke, P. (2017). Making use of assessments for creating stronger education systems and improving teaching and learning.1-42.

Cocca, P., and Alberti, M. (2010). A framework to assess performance measurement systems in SMEs. International Journal of Productivity and Performance Management, 59(2) 186–200. https://doi.org/10.1108/17410401011014258.

De Bruin, T., Rosemann, M., Freeze, R., et al. (2005). Understanding the main phases of developing a maturity assessment model. In Australasian conference on information systems (ACIS) (pp. 8-19). Australasian Chapter of the Association for Information Systems.

De Grauwe, A. D. (2005). Improving the quality of education through school-based management: learning from international experiences. International review of education, 51, 269-287. https://doi.org/10.1007/s11159-005-7733-1.

Deng, Z., and Gopinathan, S. (2016). PISA and high-performing education systems: explaining Singapore’s education success. Comparative Education, 52(4), 449–472. https://doi.org/10.1080/03050068.2016.1219535.

Eddy-Spicer, D., Bubb, S., Earley, P., et als. (2019). Headteacher performance management in England: Balancing internal and external accountability through performance leadership. Educational Management Administration and Leadership, 47(2), 170-188. https://doi.org/10.1177/1741143217739361

Edwards, D. B., and Klees, S. J. (2015). Unpacking “participation” in development and education governance: A framework of perspectives and practices. Prospects, 45, 483-499.

Ehren, M., and Baxter, J. (2020). Trust, Accountability and Capacity in Education System Reform. In Routledge eBooks. Informa. https://doi.org/10.4324/9780429344855

Gibson, C.; Nolan, R. (1974). Managing the four stages of EDP growth. Harvard Business Review, Vol. 52, No. 1, pp. 76-88.

Goe, L., Santiago, P. R. P., et als. (2013). Teacher Evaluation in Chile. In OECD eBooks. Organization for Economic Cooperation and Development. https://doi.org/10.1787/9789264172616-en

Goh, S. K., Elliott, C., and Richards, G. (2015). PM in Canadian public organizations: findings of a multi-case study. International Journal of Productivity and Performance Management, 64(2) 157–174. https://doi.org/10.1108/ijppm-10-2013-0170

Gunter, H. M., Grimaldi, E., Hall, D. H., and al. (2016). New Public Management and the Reform of Education. In Routledge eBooks. Informa. https://doi.org/10.4324/9781315735245

Hanushek, Erick, and Ludger Wößmann. (2007). Education Quality and Economic Growth. Washington DC: World Bank, 2007.

Hevner, March, Park, and Ram. (2004). Design Science in Information Systems Research. Management Information Systems Quarterly 28(1), 75. https://doi.org/10.2307/25148625

Ibourk, A. (2013). Determinants of Educational Achievement in Morocco: A Micro-Econometric Analysis Applied to the TIMSS Study. International Education Studies, 6(12). https://doi.org/10.5539/ies.v6n12p25

Ibourk, A., El Aynaoui, K., and Ghazi, T. (2023). TaRL Morocco: promising beginnings for an innovative tutoring service (French) (No. 1969). Policy Center for the New South.

Jääskeläinen, A., and Roitto, J. (2015). Designing a model for profiling organizational performance management. International Journal of Productivity and Performance Management, 64(1), 5–27. https://doi.org/10.1108/ijppm-01-2014-0001

Kutsyuruba, B., Godden, L., & Walker, K. (2024). Teacher Induction Policy Development and Implementation: A Case of Ontario’s New Teacher Induction Program (NTIP). International Journal of Education Policy and Leadership, 20(2), 25-pp.

Lahjouji, K. and Menzhi, K. (2018). New Public Management in Morocco: what does it bring?. (French). Hal-01801445.

Lasrado, L. A., Vatrapu, R., and Andersen, K. V. (2015). Maturity Models Development in IS Research: A Literature Review. IRIS: Selected Papers of the Information Systems Research Seminar in Scandinavia, 6, 6. http://aisel.aisnet.org/iris2015/6

Lenschow, A., Liefferink, D., and Veenman, S. (2013). When the birds sing. A framework for analysing domestic factors behind policy convergence. In Cross-National Policy Convergence (pp. 34-53). Routledge.

Looney, J. (2011). Alignment in Complex Education Systems. OECD Education Working Papers. https://doi.org/10.1787/5kg3vg5lx8r8-en

Maroy, C., and Pons, X. (2021). Re-conceptualising education policy trajectories in a globalised world: lessons from a multi-level comparison of accountability in France and Quebec. Comparative Education, 57(4), 560–578. https://doi.org/10.1080/03050068.2021.1981714

Meqboul, M. (2021). The New Development Model, another vision for the reform of the Moroccan education system (French). Revue de l’Administration de l’Education, (10), 1-3.

Mettler, T., Rohner, P., and Winter, R. (2010). Towards a Classification of Maturity Models in Information Systems. In Management of the Interconnected World (pp. 333–340). https://doi.org/10.1007/978-3-7908-2404-9_39

Mincer, J. (1958). Investment in Human Capital and Personal Income Distribution. Journal of Political Economy, 66(4) 281–302. https://doi.org/10.1086/258055

Morchid, N. (2020). Investigating Quality Education in Moroccan Educational Reforms from 1999 to 2019. IOSR Journal of Research and Method in Education (IOSR-JRME), 10(1), 54–61. https://doi.org/10.9790/7388-1001015461

Newcomer, K. E., and Brass, C. T. (2016). Forging a Strategic and Comprehensive Approach to Evaluation Within Public and Nonprofit Organizations. American Journal of Evaluation, 37(1), 80–99. https://doi.org/10.1177/1098214014567144

OECD. (2004). What Makes School Systems Perform? Programme for International Student Assessment. https://doi.org/10.1787/9789264017726-en

OECD. (2013). Education Policy Outlook 2015. In OECD eBooks. Organization for Economic Cooperation and Development. https://doi.org/10.1787/9789264225442-en

Pereira, R., and Serrano, J. (2020). A review of methods used on IT maturity models development: A systematic literature review and a critical analysis. Journal of Information Technology, 35(2) 161–178. https://doi.org/10.1177/0268396219886874.

Phelps, R. P. (2014). Synergies for better learning: an international perspective on evaluation and assessment. Assessment in Education: Principles, Policy and Practice 21(4), 481–493. https://doi.org/10.1080/0969594x.2014.921091.

Rivas, A. (2023). A Theory For Systemic Improvement of Education in Latin America. Teoria de La Educacion, 35(2), 99–120. https://doi.org/10.14201/teri.31102

Schiefelbein, E. (1991). Restructuring Education through Economic Competition: The Case of Chile. Journal of Educational Administration, 29(4).

Schleicher, D. J., Baumann, H. M., Sullivan, D. R., et als. (2018). Putting the System Into PM Systems: A Review and Agenda for PM Research. Journal of Management, 44(6) 2209–2245. https://doi.org/10.1177/0149206318755303

UNESCO. (2017). Global Education Monitoring Report 2017/18. https://doi.org/10.1017/CBO9781107415324.004

Van Zanten, A. (2002). Educational change and new cleavages between principals, teachers and parents: global and local perspectives on the French case. Journal of Education Policy 17(3) 289–304. https://doi.org/10.1080/02680930210127568

Verger, A., Fontdevila, C., and Zancajo, A. (2016). The Privatization of Education: A Political Economy of Global Education Reform. Teachers College Press.

Verger, A., and Parcerisa, L. (2017). Accountability and education in the post-2015 scenario : International trends, enactment dynamics and socio-educational effects. MINISTERIO DE EDUCACIÓN. https://repositorio.minedu.gob.pe/handle/20.500.12799/5636

Verger, A., and Pagès, M. (2018). New Public Management and Its Effects in the Teaching Profession: Recent Trends in Spain and Catalonia. In Perspectives on rethinking and reforming education. Springer, Singapore. https://doi.org/10.1007/978-981-10-8279-5_9

Verger, A., Fontdevila, C., and Parcerisa, L. (2019). Reforming governance through policy instruments: how and to what extent standards, tests and accountability in education spread worldwide. Discourse, 40(2) 248–270. https://doi.org/10.1080/01596306.2019.1569882

World Bank, (2010). Supervision and Support of Primary and Secondary Education: A Policy Note for the Government of Poland. http://documents.worldbank.org/curated/en/425821468093563823/Poland-Supervision-and-support-of-primary-and-secondary-education-a-policy-note-for-the-Government-of-Poland.

Wosnitza, M., Peixoto, F., Beltman, S., et al. (2018). Resilience in education. Concepts, contexts and connections. https://doi.org/10.1007/978-3-319-76690-4

Wu, A. W. (2015). Organisation theory in education: How does it inform school leadership? . Journal of Organizational Theory in education, 1(1), 35-47.

Yang, S., and Torneo, A. R. (2016). Government PM and Evaluation in South Korea: History and Current Practices. Public Performance and Management Review, 39(2) 279–296. https://doi.org/10.1080/15309576.2015.1108767.).




DOI: https://doi.org/10.24294/jipd10054

Refbacks

  • There are currently no refbacks.


Copyright (c) 2024 Hind Benlhabib, Abdelaziz Berrado

License URL: https://creativecommons.org/licenses/by/4.0/

This site is licensed under a Creative Commons Attribution 4.0 International License.