Analysis on Improving the Quality of Railway Passenger Transport Service

Lihua Peng, Xinming Song, Yuxue Yang

Abstract


ABSTRACT

 

It is an opportunity and a challenge for the railway passenger transport in China to serve the railway. In order to gain a firm foothold in the increasingly fierce market competition, the most important thing is to strengthen the passenger service quality management. This paper analyzes the current situation of railway passenger service quality, points out the difficulties and problems in the current railway passenger service, puts forward the main measures to improve the quality of railway passenger service, such as innovative service concept, ensure the quality of equipment, integrate passenger quality standards, Quality of passenger services.


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References


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Zhang Jianping. Railway passenger service quality management theory research [D]. Beijing Jiaotong University; 2008-01


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